Citibank Customer Service Issues

Hello, my name is Victor Saenz. I received a phone call offering a loan and completed the process with the caller. After approval, I tried to withdraw $[redacted] from the $1,[redacted] loan at an ATM but it was declined. Citibank informed me my account was on hold, but didn't provide a reason. If I made a mistake, please let me know so I can avoid it in the future. When contacting Citibank, I didn't receive a clear explanation for the hold on my account and card. Please reach out to me at +[redacted]9 or [redacted] or [redacted] Thank you.

As the President of Soft Aesthetics Skincare Clinic, I am reaching out regarding a disputed charge by one of your cardholders that resulted in a chargeback to my account. The transaction took place on April 20, [redacted], and all goods and services were delivered to the cardholder. I have submitted all necessary documents through my PoS merchant Square to Citibank MC. I have attempted to contact Citibank through phone and email without success, as I do not have a Citibank merchant account directly. Please advise me on the proper procedure to address this issue and provide me with an update on the transaction. Thank you for your assistance.

I have been granted Power of Attorney for a Citibank customer. I need assistance on the next steps. Upon visiting the customer's NYC branch, I was directed to a Delaware branch with a phone number that led me to an ATM. After spending one and a half hours on hold, I am still unable to proceed. Citibank's support has only provided me with more phone numbers to call. This experience has left me frustrated and dissatisfied with Citibank.

While on vacation in Cancun, Mexico on July 9, [redacted], I sought information about tours for my son, who wanted to see the pyramids and go snorkeling. Agent Victor recommended Chichen Itza, but we preferred a shorter option with snorkeling and other activities. He then suggested Aventuras Mayas, including snorkeling, ziplining, The Cave, and lunch, returning by 3:30. I purchased 2 tickets for Monday, 7-10-23 but later realized Victor had also booked Chichen Itza without informing me. Despite signing a receipt for the second tour, mistaking it for my son's ticket, the lack of English terms and conditions led to confusion. I discovered the error when another guest pointed it out. I am at The Grand Mayan Place in Cancun, room [redacted], and unable to receive calls until my vacation ends on 7-14-23. I wish to dispute the $[redacted].20 charge for the undisclosed second tour and seek resolution.

I kindly request a document from Citibank on their letterhead, signed by an authorized signatory, confirming our account details before proceeding with payment. Here are our account details: Beneficiary Name: AHOTCHIP ELECTRONICS CO., LIMITED Account Number: [redacted]96 Swift Code (BIC): CITIHKHX Bank Code (Clearing Code): [redacted] (if paying from a Hong Kong bank) Bank Name: CITIBANK N.A. Bank Address: Champion Tower, Three Garden Road, Central, Hong Kong Our company name is AHOTCHIP ELECTRONICS CO., LIMITED. Your prompt assistance is greatly appreciated as this is urgent. Thank you for your help.

I used to have a Citibank Priority Account, but I recently received a letter stating that my account was being closed without any explanation. The letter mentioned that a check for the remaining balance would be sent after 60 days, but I have not received it yet. Unfortunately, I have been unable to speak to a live person at Citibank as all the phone numbers I've tried only lead to automated prompts which don't recognize my closed account. I have tried reaching out to the Security department to inquire about the missing check and the account balance, as promised, but to no avail. I would appreciate any advice on how to connect with a live representative who can assist me with my closed account situation. Thank you.

¡Buen día! Necesito ayuda con mi cuenta. Al principio todo iba bien con mi primer retiro, pero al intentar retirar dinero por segunda vez, quedó congelado en Binance. Me pidieron depositar el [redacted] % de mi saldo para descongelarlo, lo cual me resulta ilógico. Como soy nuevo en esto, no tenía ese dinero para depositar. Han pasado 24 horas y no obtengo respuesta en el chat de atención al cliente. Me gustaría que me explicaran por qué se congeló mi dinero y por qué no puedo retirarlo.

I purchased two sofas from Wayfair, with a total payment of $[redacted] made using my sister's Citi Advantage card. I also borrowed $[redacted] from Wayfair credit, which is a part of Citi. We decided to return one sofa, and after agreeing, Wayfair refunded $[redacted] to my sister's Citi card. There was meant to be an additional refund of $[redacted], but Wayfair reimbursed another $[redacted] to the card and transferred two payments of $[redacted] to my Wayfair credit in January. Despite numerous calls to Wayfair requesting the refund, they acknowledged holding the $[redacted]. I even filed a claim in the CA small claims court as Wayfair lacks CA representation. After receiving two letters of dispute from Wayfair credit for overpayment, they finally sent a check for the owed $[redacted] from a total of $[redacted]. However, the remaining balance of $[redacted] is still pending, with promises of payment but no concrete action. In frustration, Wayfair customer service explained that they already issued a refund for $[redacted]. Despite this, I insist that they should have returned the money promptly without delays or unfulfilled assurances.

I recently got approved for a Wayfair Credit Card managed by Citi. However, I am disappointed with the high number of restrictions and the steep interest rate. I want to cancel this card immediately. The customer support numbers for Citibank seem to keep me on hold without connecting me to a live person. I feel this might be a misleading situation. Please help me close or delete this card as soon as possible. I feel like this is a classic bait-and-switch tactic.

I recently applied for a Citibank credit card based on a favorable assessment from Experian. The application was for a balance transfer. Although I wasn't approved immediately, I feel the inquiry negatively impacted my credit score without a proper review. I am disappointed and won't reapply to Citibank. My credit score dropped from over [redacted] to [redacted] post-application, which is disheartening.

I made a payment by phone on 7/18/[redacted], and I have the confirmation number1. I have excellent credit, always pay my bills on time. But, I received a call from collections saying the payment I made is due. When calling the number on the card for safety, I keep getting stuck in automated digital systems for over 2 hours, trying different options that all lead to the same ineffective automated responses. I have attempted to register online multiple times, including the dispute center, but it does not recognize my payment made by phone with the confirmation number. I am frustrated as I prefer to speak to a live person instead of registering online. This situation has left me extremely upset.

I am dealing with the aftermath of identity theft. Last year, a fraudulent WayFair Citi Card was opened in my name without my knowledge. Recently, I received collection notices from Citi for over $[redacted] in charges made by the fraudster. Despite Citi representatives acknowledging my innocence and assuring me that my credit would be safe, I recently discovered they reported a $[redacted] write-off to all three credit agencies, damaging my previously good credit rating. This resulted in me being stuck with an 18% interest rate on a $10,[redacted] auto loan. I urgently need this situation resolved as it has caused me significant financial harm and stress. I have all the necessary documentation regarding the identity theft available.

I have recently fallen victim to identity theft. The thief redirected my mail to Florida and opened a Wayfair Citicard in my name, racking up $[redacted] in charges. Despite assurance from Citi that the charges were not mine, my credit score was severely impacted by their reporting of the $[redacted] as a write-off. I've been unable to reach anyone at Citi because I don't have an account number and they can't verify my identity with just my SSN. I urgently need assistance with this issue. Thank you. -James M.

I am employed with Raytheon, a defense contractor. I was issued a corporate credit card for work-related trips. Previously, I could access my account online, but I have forgotten my login credentials. Unfortunately, all the phone numbers I have tried lead me to automated systems. When I enter my card number, it shows that the account was closed in March with a zero balance, but I believe there should be over $10,[redacted] available. I require access to my account to complete my expense reports and download transaction details. Please assist me in restoring my ability to log in to my account.

My wife's name was used to open a CITI/AAdvantage Executive World Mastercard, resulting in $4,[redacted].44 in unauthorized charges. We discovered this when the statement arrived. CITI's fraud department assured us they closed the account and would reverse the charges, but the charges persist. Despite multiple calls to their fraud support, we have not received a case number for reference and must repeat all information each time we call. There is no indication of progress in resolving the issue, leaving us concerned about our credit score. We urge CITI to complete the investigation, remove the fraudulent charges, and provide us with updates.

I am seeking details on the utilization of promotional checks with a discounted APR for a specific period before reverting to a variable APR of 29.99%. I am aware of how and where to use the checks, as well as their limitations. My main query pertains to how this impacts my credit score - is it classified as a loan? I would appreciate speaking to a human representative to address these basic inquiries efficiently. I find it challenging to navigate this process and would greatly value a brief conversation with a Citibank expert. Unfortunately, after investing time and effort, my progress was lost, prompting me to restart. For future assistance, I plan to save this text for easy reference.

Dear Citibank, I am writing to request the immediate repayment of the outstanding $75,[redacted] owed to me. The ongoing issue with my account ending in xx-[redacted] started when I updated my address after moving. Despite assurances of a verification letter being sent multiple times, I have yet to receive it. I have tried various avenues to resolve this, including providing a valid phone number, updating my details at local branches, and speaking with customer service representatives with no success. The inability to access my funds has caused significant hardship, impacting essential medical travel, caring for my children, and paying bills on time. I urge swift action to release my funds or repay the amount owed within 10 business days. Failure to do so will result in legal action. I trust Citibank will address this matter promptly to avoid further escalation. Please respond promptly. For any inquiries, contact me at the provided details. Thank you, Elizabeth Ramos

I encountered no issues with my account until updating my address following a move, which led to the account being locked for verification. Despite assurances that a verification letter was sent on July 13th, none were received after multiple attempts. I have provided a reachable phone number, visited branches to update my details, and conversed with various customer service representatives, but to no avail. Requests to close the account were refused, blocking access to my funds. This has severely impacted my life, preventing necessary travel for medical reasons, affecting my children's care, and delaying bill payments. Despite reminders, the issue remains unsolved. I require full access to my account or repayment within 10 business days to prevent legal action. I trust Citibank will address this promptly to avoid escalation.

I am unable to set up the Citi mobile app on my iOS device. I spent one hour speaking with support last night, but nobody seemed to know what they were doing. Even though I was told my fraud issue was resolved, I still cannot set up the iPhone app. Initially, I was informed it was a theft problem and only after 45 minutes was I asked to verify my account information. Despite using a Citi credit card, the problem persisted. Support personnel kept repeating the same questions, and when I questioned their understanding of my issue, they seemed irritated. I attempted to set up the app again today without success. This experience has been frustrating and support has not been effective in addressing my concerns.

I am disappointed with the lack of help and the repeated requests for information I have already provided to your staff. I am from Florence, Italy, and I feel ignored despite offering my email multiple times. Why can't you contact me directly? Here is my email once again: [redacted] I have little hope of hearing back regarding my issue. I hope this clarifies the situation.