Citibank Customer Service Issues

I reside in Wolverhampton, UK. I recently sent money to my landlord for deposit and a week's rent to their Jamaican National Bank account, which is a holding account with Citibank. The transfer was done on January 23rd. I was supposed to send the funds to Citibank with a reference to my landlord's Jamaican National Bank account number. However, I neglected to include the reference initially. The total amount sent was £[redacted]. Despite reaching out to my bank, Monzo, and emailing Jamaican National Bank, the issue remains unresolved. Monzo confirms the transfer to Citibank, while Jamaican National Bank claims they have not received it. I am seeking assistance in this matter. Thank you for any help you can provide.

The bank appears to be in violation of a Florida Judge's order dated 3/23/23, mandating the processing and overnight delivery of a check to the Guardian within 5 days. Unfortunately, the branch has been unresponsive to inquiries. The next course of action may involve the Judge holding the Bank in contempt and demanding an immediate wire transfer of the funds. A previous order required the bank to issue a $10,[redacted] check to the Guardian for the benefit of the writer's sister, which remains unfulfilled after more than a week. It is concerning and frustrating that these orders are not being complied with.

Dear Customer Service, I recently incurred a late fee on my Costco credit card, which is unusual for me. Maintaining a high credit score is vital to me, so I'm reaching out to see if there is any way the late fee could be waived. Upon reviewing my finances over the weekend, I noticed that a payment I made did not go through as expected. I promptly submitted the payment once I discovered the issue, but it was one day past the due date, not accounting for weekends. I want to emphasize that I am a loyal customer who consistently pays early. I would greatly appreciate it if you could consider forgiving this late fee. Thank you for your attention to this matter. Sincerely, Larry Schmier

I'm a retired INPS pensioner living in Guayaquil, Ecuador, collecting my monthly payments at W.U. branch. I emailed them my MTCN request and amount on the first business day. They auto-reply initially, then respond directly only when processing the payment, sometimes taking a day or two. International phone contact is neither toll-free nor cost-effective for Ecuador. As of today, April 4, [redacted], they haven't replied to emails from April 3 and April 4. I suggest they initiate the first email every month, as they are familiar with our cases, and we respond with the second email, with payment made on the first business day.

In January, I was issued a Citibank Preferred Diamond Card, but I have not received it yet. I did receive the activation email. Could you please send a replacement card to my PO Box? My details are as follows: Scott Campbell, PO Box [redacted], Barre, VT [redacted]. Thank you. - S.C.

I recently applied for a Platinum Citi Bank Card and was approved with a zero balance transfer fee for 21 months and a 0% interest rate for 12 months. However, I was only allowed to transfer $2,[redacted] to the card, and I need to transfer $19,[redacted]. The application did not have a section to include that my monthly expenses include food, apartment maintenance, repairs, utilities, and more within the amount I provided. My credit score is [redacted], and I have never missed a payment on my other cards. I believe with my income sources totaling $51,[redacted] annually, including social security, pension, and investments, I should qualify for a higher credit limit. I kindly request an increase in my transfer limit to $19,[redacted] to proceed with my intended use of the card.

In June [redacted], my credit card ending in [redacted], belonging to John B. Chamberlain from NYC [redacted], was fraudulently charged nearly $4,[redacted] on my hacked Amazon account. I promptly contacted both Citibank and Amazon. On October 13, [redacted], Security Credits were issued, but since then, there has been no further communication. The CEO's office informed me that Citibank should have issued a full credit. As an 86-year-old senior citizen, I request that the remaining SECURITY CREDITS on my account be resolved immediately. I deny any responsibility for these fraudulent charges. Despite reaching out, there has been no response from Citibank. I am eager to resolve this matter promptly. Kindly provide a direct telephone number or fax number to expedite this process. Dealing with automated responses is challenging, and I seek a swift resolution to this issue. Thank you for your assistance.

I recently discovered that an individual applied for a Home Depot credit card using my name, which is not reflected on my credit report. I have taken the necessary steps to contact all three credit bureaus and placed a freeze on my accounts due to an inquiry on Experian. Although Experian removed the inquiry, the open account with a debt of $1,[redacted] persists. I have filed an ID Theft Report with the Federal Trade Commission, with report number [redacted]65. I kindly request Citibank to cancel the fraudulent card to prevent further unauthorized use.

I sent a $[redacted] check to a company, but someone unauthorized cashed it for $[redacted]. When I contacted Citibank, the customer service representative was hard to understand. They froze my account without informing me, and I only found out when I couldn't withdraw cash from a Citibank ATM. At the branch, the representative was also challenging to understand as the staff were predominantly Chinese. To open a new account, the teller requested passport verification, which I couldn't provide as I only had my driver's license and VA ID.

I need help paying my credit card bill that is due today. I've followed the instructions, but I'm currently confused. It's more confusing than it should be. I've used a City Diamond Preferred card for some time without any issues. I've encountered language barriers with customer service before. I would appreciate some guidance.

On April 21, [redacted], I received a Rewards card in the mail. I already have an active Citi Diamond Preferred card in good standing. I have had a promotional rate for 8 months and do not want to increase my interest rate by switching to the Rewards card. I have excellent credit scores and do not want to risk lowering them. I have not activated the Rewards card and do not intend to do so. According to the terms, I have until May 20, [redacted], to agree to the changes, otherwise, on May 21, [redacted], the switch will take effect. Your company activated the Rewards card without my consent, which goes against your Card Agreement Guidelines. I have tried calling your customer service at 1-[redacted], but I had difficulty understanding the representatives, who also hung up on me. I would appreciate a prompt resolution. Please contact me at [redacted] or email me at [redacted] Thank you. - Robert D. Gwyn.

I had a frustrating experience with a Citibank employee. They instructed me that after receiving a letter, my phone number would be verified. Following their directions, I confirmed my number. Now, however, I cannot use the new debit card they sent me. They explained that I need to wait for another letter to verify my phone, despite having completed this process less than a week ago. I was disconnected when I tried to explain the situation and mentioned that I had previously gone through verification with the last letter. Consequently, I am unable to access my account to handle essential payments such as rent.

I need to file my travel expenses for Hewlett Packard Enterprise with my Corporate Card. Unfortunately, I am unable to access my account or reset my password through the online options. I do not have the required data, such as my SSN. I am seeking German support as a card I previously used is now unregistered, and re-registering it has not been successful. Any assistance in accessing my online corporate card account would be greatly appreciated. Thank you.

I recently discovered an account opened in my name without my knowledge when I received a debit card and checks in the mail. After contacting Citibank, I was connected to customer service in Guatemala and couldn't reach a US-based representative despite my request. I am worried about my information's security due to Citibank's questionable verification process. Opening an account without proper verification and then failing to provide access to US-based customer service raises concerns about the safety of my information. I need to address this issue with someone from Citibank before escalating it to regulatory authorities.

Last week, I got an email from Citibank about a payment due on an account with a reference card ending in [redacted]. The issue is that this is not my account number, as my actual account with Citibank, ending in [redacted], was closed a year ago after being paid off. This seems like fraudulent activity that needs to be addressed.

I am inquiring about the status of my federal tax refund. The IRS has provided the following response to my inquiry: __________________________________________________________________ Refund Status Results Print your Refund Results for your records. Please take the survey. Return ReceivedRefund ApprovedRefund Sent Your refund has been mailed or deposited. Your refund was sent to your bank for direct deposit on March 29, [redacted]. If you have not yet received your refund, please take the following steps: - Check with your bank to confirm if your refund has been received. - Verify that the routing and bank account numbers on your electronically filed return are accurate. - Contact your preparer to ensure the correctness of the routing and bank account numbers.

I attempted to set up Zelle to make a payment, but entered incorrect information multiple times. Consequently, my account got locked. After 48 hours, I am still unable to log in due to the ongoing lockout message. Despite trying to reset my password, it repeatedly states, "unable to verify, we cannot complete your verification at this time." I am eagerly awaiting the resolution of this lockout to regain access to my account. Your assistance in unlocking my account so I can successfully sign in would be greatly appreciated.

I requested a Checking Plus Line of Credit increase in May this year but was denied citing the "length of time since last increase" (Ref# [redacted][redacted]). Despite challenges reaching a human representative due to automated services, after multiple attempts, I spoke to different individuals who were unable to assist. They mentioned my line was raised to $1,[redacted] on 12/22/22, leading to the denial. I clarified that I never asked for an increase until May this year, as my current statement only shows $1,[redacted]. It is unclear why records indicate a raise in December [redacted] when I did not request it, and the stated "increase" does not reflect on my account statement.

I am writing to inquire about my late son's CITI NRI checking account [redacted]. Sadly, our son has passed away in the USA. I am Surendran V Kamath, and his mother is Aruna Surendra Kamath, both residing in the USA. We seek information on whether our names are listed in the nomination or beneficiary section of his account. In order to proceed, we are prepared to provide his USA-issued death certificate. Who should we contact to address this matter? I previously emailed [redacted] without receiving a response. Attempts to call have proved challenging, with automated systems prompting for passwords and OTPs. Regrettably, direct human contact seems unattainable. Your assistance in this delicate situation would be greatly appreciated.

My card was compromised, and on May 12th, I contacted customer service to pay my bill and ordered a new credit card. I was informed it would take 7 to 10 business days. Today is 6/21/23, and I have yet to receive it. About two weeks ago, I received an email with a four-digit number - [redacted]. I have been struggling to reach a customer service agent. Each time I provide the necessary information, all they say is they didn't receive it. After over a month of waiting, if I don't receive my card via express mail soon, I will have to cancel this account.