Citibank Identity Theft

Phone Number & Getting a Rep

Citibank Identity Theft number

800-274-6660
Toll-free·Calls Identity Theft·See main phone number & contact info
Q:

How do I talk to a human at this Citibank number?

A:When the phone answers, say customer service twice followed by 0#
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Citibank Identity Theft?

A:The average hold time is 10 minutes. The longest hold times are on Friday, and the shortest are on Wednesday.

All Citibank customer service contact information

This is the #3 most popular Citibank phone number out of 6. Click above to go back to the main customer service number and other contact information, including Citibank email addresses, twitter handles, and live chat options.

More Citibank Customer Phone Numbers

Customer Service

800-950-5114
Main phone number · Toll-free · 24 hours, 7 days · Calling this Citibank number should go right to a real human being · How can I help you today? (Respond to the question.)

Online Fraud Protection

800-374-9700
Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring messages or repeat "Representative" · Enter or say your credit card number, social security number, or taxpayer ID.

Banking

888-248-4226
Toll-free · 24 hours, 7 days · Press 0# at each prompt, ignoring messages. · Enter or say your credit card number, social security number, or taxpayer ID.

Citi AAdvantage

888-766-2484
Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring messages. · Advantage Card - How can I help you today?

International Customer Service

210-677-3789
24 hours, 7 days · Calling this Citibank number should go right to a real human being · Enter or say your credit card number, social security number, or taxpayer ID.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Citibank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: When the phone answers, say customer service twice followed by 0#
Here is how our research team describes the way the Citibank phone system greets you: Enter or say your credit card number, social security number, or taxpayer ID.
Below are some clips we've found from Citibank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Please enter your ATM, debit card, Social Security, or tax payer ID number."
Excerpt from a call with Citibank
Thursday, June 6, 2024 1:52 AM

They may ask you to say or enter information

"Welcome to Citibank. This call may be monitored or recorded.
You are now in our speech enabled system. To switch back to our touch tone press star star at any time.
Please say or enter your debit or ATM card number."
Excerpt from a call with Citibank
Friday, October 18, 2024 9:13 PM

What are the hours and when should I call?

Citibank operates the call center for this 800-274-6660 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Citibank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Citibank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Citibank is Monday. The most busy day to call is Friday, which averages 400% more phone calls by comparison. Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call Citibank is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Citibank staffs the call center well on Monday.

Why call this Citibank number?

Below is a sample of recent calls to Citibank, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 1m 11s , Oct 19, 2024 2:25 PM
: ""
- From a call lasting 2m 37s , Oct 18, 2024 9:13 PM
Report fraudulent account: "Someone fraudulently opened an account in my name, and I need to speak to someone."
- From a call lasting 1m 11s , Oct 18, 2024 8:46 PM
: ""
- From a call lasting 3m 41s , Sep 9, 2024 3:04 AM
Debit card declined charges: "Caller experiencing issues with debit card with declined charges."
- From a call lasting 5m 8s , Apr 5, 2024 12:50 AM

Calling this Citibank Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Dec 26, 2023

Calling Citibank turned out to be a big hassle, and next time, I will likely just go into my local branch to deal with financing questions. That said, when I finally got to an agent, they were helpful and able to address my concerns. In fact, the agent I talked to was very jovial, and I could have joked with her about the weather and finances happily for the half an hour that I spent on hold. The phone system just isn't set up for someone who doesn't already have a Citi account, and that was the irritating part. 

I initially called Citibank because I'm exploring mortgage options and haven't picked a final banking institution yet. I want to see what types of rates Citibank offers qualified customers to see if I can do better than my current offers. My credit score is great, so it's just a matter of who has the most incentives right now to draw my attention their way. Going into the phone call, I knew that I might have to wait because Citibank has a lot of customers, but I didn't expect it would be so hard to get directed to a department that doesn't involve entering my phone number. 

In fact, half of the time I spent on the phone with the automated system consisted of me repeating that I didn't have an account number. It took the phone system four attempts to gather the information from me to realize that I may be calling with another request. This is a bit annoying, and it seems to me like something that should be addressed. I imagine a lot of people give up before they even get close to actually talking to an agent because it feels like the system isn't listening to them. 

I went in a vicious circle for almost five minutes where the system would tell me, "How would you like to access your account information? You can say ATM debit card, Social Security card or taxpayer ID card," in varying formats. When it finally gave me some options for non-account holders, I still had to get through three more directories before I was able to get an agent. Of course, I didn't get straight to an agent either, I had to wait on hold. There just seems to be so much wasted time using this service. I would have preferred to go straight to a hold line and just wait my turn. The agent was helpful, so my ten-minute phone call paid off, and I got some information I needed. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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