Citibank International Customer Service

Phone Number & Getting a Rep

Citibank International Customer Service number

210-677-3789
Calls International Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Citibank number?

A:Calling this Citibank number should go right to a real human being
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Citibank International Customer Service?

A:We don't expect that you will have to wait to talk to a person. This is a direct line.

All Citibank customer service contact information

This is the #6 most popular Citibank phone number out of 6. Click above to go back to the main customer service number and other contact information, including Citibank email addresses, twitter handles, and live chat options.

More Citibank Customer Phone Numbers

Customer Service

800-950-5114
Main phone number · Toll-free · 24 hours, 7 days · Calling this Citibank number should go right to a real human being · How can I help you today? (Respond to the question.)

Online Fraud Protection

800-374-9700
Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring messages or repeat "Representative" · Enter or say your credit card number, social security number, or taxpayer ID.

Identity Theft

800-274-6660
Toll-free · 24 hours, 7 days · When the phone answers, say customer service twice followed by 0# · Enter or say your credit card number, social security number, or taxpayer ID.

Banking

888-248-4226
Toll-free · 24 hours, 7 days · Press 0# at each prompt, ignoring messages. · Enter or say your credit card number, social security number, or taxpayer ID.

Citi AAdvantage

888-766-2484
Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring messages. · Advantage Card - How can I help you today?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Citibank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Citibank number should go right to a real human being
Here is how our research team describes the way the Citibank phone system greets you: Enter or say your credit card number, social security number, or taxpayer ID.
In fact, much of this information on this page is superfluous because this Citibank phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Citibank operates the call center for this 210-677-3789 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 15,631 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Citibank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Citibank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Citibank is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 15,631 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call Citibank is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Citibank staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this Citibank Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Dec 18, 2023

This number isn't possible to assess unless you happen to be a Citibank customer or have no problem giving away personal information.

When I dialed, the automated system asked me if I wanted English or Spanish. Once I confirmed the language, it told me I could either continue with voice-activated responses or switch to touch-tone responses at any time. If I wanted to switch to a touch-tone response, I'd need to hit the star key twice to do so.

At that point, the system asked me to confirm my identity by providing my Social Security Number, ATM PIN number or Citibank account number. Not being willing to enter my personal information and not having an account with Citibank, I had to decline at this point and see if I had another option.

However, there isn't a way to get around this chokepoint. If you try to wait it out, the system will simply repeat the message and ask you to make the same choices again. If you try to say anything besides those numbers, the system will treat it as if you've placed your call on pause and tell you to press any button to resume your call. When you hit a button to resume, the system asks you to input your personal identification numbers again.

With no other options available to me, I had no choice but to end the call, making it impossible to assess whether this number is effective for customers or not. Researching this number shows that it's a collect call for Citibank, which makes perfect sense as to why the company doesn't want anyone who isn't a bona fide customer using this number. This number charges Citibank each time someone uses it, and the website spells out that this is a collect call to Citibank and offers a toll-free alternative. As such, asking customers to confirm they are customers is a sensible step.

Having a pause system on the menu also makes a lot of sense. The automated system seems to pick up on any background noise, and having it ask the customer if they want to pause the call and resume keeps the system from taking the call in a direction that customers don't want. It can be a frustrating experience to call a customer service number and have the automated system take you to a menu you never asked for because the system picked up on background noise. This keeps that from happening, limiting frustration on the part of customers.

Given that I can't give a complete picture, I can't say if I would use this number or not if I were a customer.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Back to Citibank's main customer service phone number
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