This number isn't possible to assess unless you happen to be a Citibank customer or have no problem giving away personal information.
When I dialed, the automated system asked me if I wanted English or Spanish. Once I confirmed the language, it told me I could either continue with voice-activated responses or switch to touch-tone responses at any time. If I wanted to switch to a touch-tone response, I'd need to hit the star key twice to do so.
At that point, the system asked me to confirm my identity by providing my Social Security Number, ATM PIN number or Citibank account number. Not being willing to enter my personal information and not having an account with Citibank, I had to decline at this point and see if I had another option.
However, there isn't a way to get around this chokepoint. If you try to wait it out, the system will simply repeat the message and ask you to make the same choices again. If you try to say anything besides those numbers, the system will treat it as if you've placed your call on pause and tell you to press any button to resume your call. When you hit a button to resume, the system asks you to input your personal identification numbers again.
With no other options available to me, I had no choice but to end the call, making it impossible to assess whether this number is effective for customers or not. Researching this number shows that it's a collect call for Citibank, which makes perfect sense as to why the company doesn't want anyone who isn't a bona fide customer using this number. This number charges Citibank each time someone uses it, and the website spells out that this is a collect call to Citibank and offers a toll-free alternative. As such, asking customers to confirm they are customers is a sensible step.
Having a pause system on the menu also makes a lot of sense. The automated system seems to pick up on any background noise, and having it ask the customer if they want to pause the call and resume keeps the system from taking the call in a direction that customers don't want. It can be a frustrating experience to call a customer service number and have the automated system take you to a menu you never asked for because the system picked up on background noise. This keeps that from happening, limiting frustration on the part of customers.
Given that I can't give a complete picture, I can't say if I would use this number or not if I were a customer.
This Citibank phone number is ranked #6 out of 6 because 93,786 Citibank customers tried our tools and information and gave us feedback after they called. The reason customers call 210-677-3789 is to reach the Citibank International Customer Service department for problems like Dispute a Charge, Replacement Card, Get Banking Help, Account Access, Make a Payment. As far as we can tell, Citibank has call center locations in Texas or Missouri or Virginia or Kentucky and you can call during their open hours 24 hours, 7 days. Citibank has 6 phone numbers and 10 different ways to get customer help. We've compiled information about 210-677-3789 and ways to call or contact Citibank with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Citibank at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 210-677-3789. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Citibank International Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Citibank Once on the phone with Citibank's International Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 210-677-3789 is Citibank's #6 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-950-5114 is their best customer phone number overall, and we have put together a comparison of their 10 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Citibank help by calling them, is that other customers give their customer support at this number a 55% score for their communication skills and a 66% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.