HSBC (US) Customer Service

Phone Number & Contact Info

HSBC (US)'s Best Phone Number

Toll-free·Calls Customer Service·Most popular HSBC (US) number

How do I talk to a live human at HSBC (US)?

A:Press # if you are not a customer, then you must choose an option 1-5 or 9.

Does HSBC (US) offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 7am-12am EST. The least busy day is Wednesday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

HSBC (US) Customer Phone Numbers

Private Banking

24 hours, 7 days · Calling this HSBC (US) number should go right to a real human being ·

International Customer Service

Mon-Sun 7am-12am EST · Press ### to get an operator. · For lost, stolen cards, security center, or fraud, press star (*). Otherwise, enter your account, card, or social security number. If you are not a customer, press pound (#).

Premier Member Customer Service

Toll-free · 24 hours, 7 days · For Premier members · For lost, stolen cards, security center, or fraud, press star (*). Otherwise, enter your account, card, or social security number. If you are not a customer, press pound (#).

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this HSBC (US) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press # if you are not a customer, then you must choose an option 1-5 or 9.
Here is how our research team describes the way the HSBC (US) phone system greets you: For lost, stolen cards, security center, or fraud, press star (*). Otherwise, enter your account, card, or social security number. If you are not a customer, press pound (#).

What are the hours and when should I call?

HSBC (US) operates the call center for this 800-975-4722 phone number Mon-Sun 7am-12am ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,371 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HSBC (US) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HSBC (US) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call HSBC (US) is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 1,371 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call HSBC (US)

In summation, the best day to call HSBC (US) is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that HSBC (US) staffs the call center well on Wednesday.

Why Customers Call HSBC (US)

If you have time to do a bit of reading before you call HSBC (US), we recommend you read over some of our problem-specific articles.

What are the fees associated with HSBC (US) accounts?

The fees associated with HSBC (US) accounts vary depending on the type of account and services provided. Most HSBC (US) accounts have monthly maintenance fees, which can range from $0 to $50, depending on the account type and balance requirements. Additional fees may apply for certain services such as wire transfers, overdrafts, non-sufficient funds, and foreign transactions. HSBC (US) also offers premium accounts with higher balance requirements but may waive some fees for those accounts. It is important to note that fee structures can change, and it is advisable to consult with HSBC (US) or review their fee schedule for the most up-to-date information on account fees.

What types of accounts does HSBC (US) offer?

HSBC (US) offers a range of accounts designed to meet various financial needs. These include checking accounts, which provide convenient day-to-day banking with features like online and mobile banking, debit cards, and access to ATMs. They also offer savings accounts, which help individuals save and grow their funds with competitive interest rates and easy access to their money. For customers looking to invest, HSBC offers investment accounts like retirement accounts, brokerage accounts, and investment advisory services to help them achieve their financial goals. Additionally, HSBC provides specialized accounts such as Premier, Advance, and Basic Banking, which offer added benefits and services tailored to different customer lifestyles and banking requirements. Overall, HSBC (US) offers a comprehensive range of accounts to cater to diverse financial needs.

What are the options for making deposits into my HSBC (US) account?

HSBC (US) offers various convenient options for making deposits into your account. Firstly, you can deposit funds by visiting any of our branch locations across the country during operating hours. Secondly, you have the option to deposit checks safely and securely using our HSBC Mobile Banking app, which allows you to simply take a photo of your check and submit it electronically. Additionally, you can deposit cash and checks using our network of HSBC ATMs nationwide. Lastly, you can make deposits by transferring funds electronically from another bank account using online or telephone banking services. With these flexible options, HSBC (US) ensures that you can easily and efficiently deposit funds into your account, no matter your preferences or location.

Top HSBC (US) customer service problems

Click the link above to get answers to just about any HSBC (US) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More HSBC (US) Customer Service Contacts

There are of course other ways to contact HSBC (US) customer service besides the phone. Below we list the best ones, by medium.

HSBC (US) Customer Help Desk / Web Support

us.hsbc.com - Customer Service
Online customer service support
As a last, sometimes only, resort- HSBC (US) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is HSBC (US)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HSBC (US) agent. This phone number is HSBC (US)'s best phone number because 8,226 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-975-4722 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call HSBC (US) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, HSBC (US) has 4 phone numbers. It's not always clear what is the best way to talk to HSBC (US) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for HSBC (US). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HSBC (US). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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