CVS Customer Service

Phone Number & Contact Info

CVS's Best Phone Number

Toll-free·Calls Customer Service·Most popular CVS number

How do I talk to a live human at CVS?

A:Say "More Choices." Next, say "Representative." Then press 6. Next, key in your zip code.

Does CVS offer 24 hour customer service?

A:Not at this number; hours here are 8:30am-7pm EST. The least busy day is Sunday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this CVS phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "More Choices." Next, say "Representative." Then press 6. Next, key in your zip code.
Here is how our research team describes the way the CVS phone system greets you: In a few words, please tell me what you are calling about?
Below are some clips we've found from CVS's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling CVS Pharmacy. For English, please hold. For all other languages, press nine. CarePASS is now Extra Care Plus, the small fee big savings membership program. If you are an existing member, there is no need to reenroll.
To learn more about Extra Care Plus, please visit CVS dot com slash extra care slash manage.
In a few words, please tell me what you're calling about, like replace my extra care card or I need help with online photos."
Excerpt from a call with CVS
Thursday, June 6, 2024 9:12 PM

They may ask you to say or enter information

"Like replace my extra care card or I need help with online photos. For the ExtraCare card, balance, rewards, and extra bucks, say extra care. For CarePass account, medication questions, delivery status of orders, or prescriptions, say CarePASS. For help with c v s dot com account, including online photos, prescriptions, or online orders, say c v s dot com. To provide feedback or to speak to customer relations, say store feedback. For COVID nineteen test results, vaccines, or questions, say COVID.
For store locations, phone numbers, or hours, say store information.
For minute clinic inquiries, say MinuteClinic, or you can say more choices."
Excerpt from a call with CVS
Wednesday, January 3, 2024 12:56 AM

What are the hours and when should I call?

CVS operates the call center for this 888-607-4287 phone number 8:30am-7pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 136 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CVS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CVS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call CVS is Sunday. The most busy day to call is Thursday, which averages 420% more phone calls by comparison. Again, this is based on a sample of 136 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call CVS

In summation, the best day to call CVS is Wednesday.

Why Customers Call CVS

If you have time to do a bit of reading before you call CVS, we recommend you read over some of our problem-specific articles.

What is CVS?

CVS is a widely recognized retail pharmacy and healthcare company in the United States. Established in 1963, CVS has grown to become one of the largest pharmacy chains in the country. It provides a wide range of services including prescription medications, over-the-counter drugs, health and beauty products, and general merchandise. CVS is committed to improving the overall health and well-being of its customers by offering convenient access to prescription medications, expert advice from pharmacists, immunizations, and various health services. Furthermore, CVS operates walk-in clinics, known as MinuteClinics, which offer basic healthcare services like vaccinations, screenings, and minor illness treatment. With a vast network of stores across the nation, CVS strives to deliver reliable healthcare solutions and exceptional customer service to individuals and communities alike.

Is It Possible to Merge Two Cvs Accounts?

Merging two CVS accounts can simplify your experience and consolidate your rewards and benefits. Following the steps outlined, you can efficiently merge your accounts and enjoy a more streamlined user experience. Remember to verify the merge, update your account information, and inform any family members or caregivers of the changes to ensure a smooth transition.

Is there a CVS loyalty program?

Yes, CVS has a loyalty program called ExtraCare. With ExtraCare, customers can earn rewards and receive exclusive discounts on purchases made at CVS. The program is free to join and offers various benefits to members. By signing up, customers can earn ExtraBucks rewards, which are essentially store credits that can be used towards future purchases. Additionally, members receive personalized coupons, special promotions, and access to exclusive deals throughout the year. ExtraCare members also receive discounts on eligible prescription medications, as well as rewards for filling prescriptions. The program can be easily managed through the CVS mobile app or by presenting the ExtraCare card during checkout at the store. Joining ExtraCare allows customers to save money and enjoy various perks while shopping at CVS.

Top CVS customer service problems

Click the link above to get answers to just about any CVS customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to CVS, and their purpose. Are any of these similar to the reason you are trying to call?
Billing dispute for pickup order: "I was charged twice for a pickup order that was supposed to be paid for through my FSA card."
- From a call lasting 4m 8s , Jun 6, 2024 9:12 PM
Unclear purpose: ""
- From a call lasting 1m 58s , Apr 6, 2024 7:06 PM
Complaint about prescription wait: "I ain't never seen a CVS like this in my life, man."
- From a call lasting 11m 29s , Apr 4, 2024 10:43 PM
Seeking to speak with agent: "I need to talk to the agent."
- From a call lasting 3m 25s , Mar 29, 2024 4:58 PM
General feedback: "Good job today."
- From a call lasting 4m 14s , Mar 29, 2024 4:46 PM
Unsure purpose of call: ""
- From a call lasting 5m 37s , Mar 29, 2024 1:57 PM
Filing corporate complaint: "I'm calling to find out how I file a formal complaint and get some sort of resolution."
- From a call lasting 4m , Mar 26, 2024 7:03 PM
Cancel Extra Care card: "I want to cancel my CVS account as I'm moving to a country without CVS."
- From a call lasting 8m 13s , Mar 12, 2024 1:43 PM
Contact Caremark for number: "I need to talk to Caremark and find out the phone number."
- From a call lasting 4m 24s , Feb 29, 2024 10:22 PM

More CVS Customer Service Contacts

There are of course other ways to contact CVS customer service besides the phone. Below we list the best ones, by medium.

CVS Customer Help Desk / Web Support

cvs.com - Customer Service
Online customer service support
As a last, sometimes only, resort- CVS customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is CVS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CVS agent. This phone number is CVS's best phone number because 11,148 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-607-4287 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call CVS first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, CVS has 1 phone number. It's not always clear what is the best way to talk to CVS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for CVS. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CVS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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