Toll-free · 24 hours, 7 days · This number for Technical Support · Trilex products, press 1. SkyHi security products, press 2. Customer service, press 9. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for McAfee below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this McAfee phone number to document the phone system.
Here is how our research team describes the way the McAfee phone system greets you: Billing, recent charges, or managing your account, press 1. Possible fraud or scams, press 2. Identity protection questions, press 3. Technical support, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press #3
Below are some clips we've found from McAfee's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling McAfee customer service.
If you have questions about billing, recent charges, or your account, press one.
For help with possible fraud or scams, and identity thanks.
Just a moment while I transfer you.
Calls may be recorded for quality.
Thank you for contacting McAfee support."
Excerpt from a call with McAfee
Thursday, May 23, 2024 6:59 PM
What are the hours and when should I call?
McAfee operates the call center for this 866-622-3911 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 571 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the McAfee call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this McAfee phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like McAfee staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call McAfee is Sunday.The most busy day to call is Thursday, which averages 116% more phone calls by comparison.Again, this is based on a sample of 571 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
I thought my computer came with a year of free McAfee, which is why I was surprised to see that I had to register for the service after three months. I'm also now concerned that maybe it's going to auto-renew on me, and I don't want that to happen, either. Since I'm not quite sure what I signed up for when I purchased the computer, I thought the best thing I could do was call McAfee's 866-622-3911 phone number and just ask.
Luckily, it turned out to be a short phone call. Initially, I was concerned, because listening to the options, I realized there's probably a lot of reasons why people call. One big reason is because of issues with identity theft or fraud, but also, they could have billing or technical issues. When it comes to tech purchases, it seems like there are always issues, so I'm just happy that I didn't have to sit on hold for hours. I didn't even have to wait for two minutes as it turned out.
When I first called, I was greeted and received a list of options. The automated assistant said, "Thanks for calling McAfee customer service. If you have questions about billing, recent charges, or your account press 1. For help with fraud or possible identity scams, press 2. For all other technical support, press 3." At first, I wasn't sure which option to go with, but I decided that billing made more sense than support. After all, they should be able to sort out why I had the product and how I signed up for it. Plus, if necessary, I'm sure they could've just transferred me over to support.
After pressing three, a recording started playing that said, "Have you ever looked yourself up online and found your address, birth date, family members, or more? McAfee can help you stay protected against robo calls, scams, and more. Ask our representative about Internet Cleanup. Please hold a minute while I transfer you." An upbeat melody started playing for a few seconds, and then someone named Jay introduced himself and said thank you for calling.
Jay had a slight accent, but he was helpful and explained that the program came pre-registered with my computer system. We talked through my options and what the different plans would entail, along with billing options. By the time I hung up, I had a plan picked out that suited my needs, so I don't have anything to complain about.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call McAfee
If you have time to do a bit of reading before you call McAfee, we recommend you read over some of our problem-specific articles.
The main difference between McAfee Total Protection and McAfee LiveSafe lies in the range of devices each product supports. McAfee Total Protection is designed to provide comprehensive security for up to 10 devices, including PCs, Macs, smartphones, and tablets. It offers essential features like antivirus, firewall, ransomware protection, and secure web browsing. On the other hand, McAfee LiveSafe extends its coverage to unlimited devices, enabling protection for an entire household. In addition to the features provided by Total Protection, LiveSafe includes advanced functionalities such as secure cloud storage and password manager. Therefore, while Total Protection is suitable for individuals or small families with limited devices, LiveSafe is ideal for larger families with multiple devices, offering a broader range of security features and unlimited device coverage.
The system requirements for McAfee antivirus software are as follows: it is compatible with Windows operating system versions 7, 8, 8.1, and 10. For Mac users, it supports macOS 10.14 (Mojave), 10.15 (Catalina), and 11 (Big Sur). A minimum of 2 GB RAM is required for smooth functionality. The processor should be at least 1 GHz or higher, while the hard disk space required is around 500 MB for installation. Additionally, a reliable internet connection is necessary for software updates and threat detection. It is also recommended to use the latest web browser versions, such as Internet Explorer 10.0 and higher, Safari, Firefox, or Chrome, to ensure optimal performance. For more specific details, please refer to the product documentation or contact our support team.
Yes, McAfee provides comprehensive protection for mobile devices. With the increasing use of smartphones and tablets, it is vital to safeguard these devices from potential threats. McAfee offers a range of security solutions specifically designed for mobile devices running on Android and iOS platforms. Their mobile security applications provide antivirus and anti-malware protection, ensuring that your device remains safe from harmful threats such as viruses, phishing attacks, and malicious websites. Additionally, McAfee's mobile security software includes features like app lock, secure browsing, and anti-theft protection, enhancing your device's security and protecting your personal information. With McAfee's mobile security solutions, you can confidently use your mobile devices knowing that they are well-protected against emerging threats in the mobile landscape.
Click the link above to get answers to just about any McAfee customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to McAfee, and their purpose. Are any of these similar to the reason you are trying to call?
Cancellation request: "I just wanna cancel."
- From a call lasting 8m 52s , Jul 18, 2024 2:41 PM
Renew McAfee subscription: "I got a message that my McAfee was expiring today."
- From a call lasting 16m 45s , Jul 13, 2024 10:08 PM
Concerned about virus detection: "My computer says that there's a virus detected on it, and it won't let me, I'm not quite sure if this is a scam or not."
- From a call lasting 68m 20s , Jul 10, 2024 8:38 PM
Billing issue: "I just got charged today for ninety nine dollars and on January seventh, I was charged a hundred and forty nine dollars."
- From a call lasting 13m 36s , Jul 9, 2024 6:56 PM
Billing dispute: "I was supposed to renew for ninety nine I left the hundred and forty nine flat, but now I want it back because that's you're double charging me."
- From a call lasting 13m 32s , Jul 9, 2024 6:41 PM
Unauthorized charge query: "We have not ordered anything and we're being charged for it."
- From a call lasting 13m 4s , Jul 5, 2024 4:32 PM
Subscription cancellation request: "I need to cancel my subscription with you guys."
- From a call lasting 3m 19s , Jul 1, 2024 4:56 PM
More McAfee Customer Service Contacts
There are of course other ways to contact McAfee customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, McAfee provides this option.
McAfee, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of McAfee, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Use this link to find customer service help through their website
As a last, sometimes only, resort- McAfee customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is McAfee's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a McAfee agent. This phone number is McAfee's best phone number because 9,162 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-622-3911 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call McAfee first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or facebook or twitter. In total, McAfee has 2 phone numbers. It's not always clear what is the best way to talk to McAfee representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for McAfee. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like McAfee. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
