Updated

VW Credit Customer Service

Phone Number & Contact Info

VW Credit's Best Phone Number

800-428-4034
Toll-free·Calls Customer Service·Most popular VW Credit number
Q:

How do I talk to a live human at VW Credit?

A:Press 0 at the first menu, then press 0 again.
Q:

Does VW Credit offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-10pm EST. The least busy day is Wednesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 12 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this VW Credit phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at the first menu, then press 0 again.
Here is how our research team describes the way the VW Credit phone system greets you: To get started, please enter your social security number.
Below are some clips we've found from VW Credit's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling Volkswagen Credit. For quality purposes, this call may be record Please enter your full nine digit Social Security number."
Excerpt from a call with VW Credit
Friday, May 24, 2024 3:08 AM

What are the hours and when should I call?

VW Credit operates the call center for this 800-428-4034 phone number Mon-Fri 8am-10pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 116 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this VW Credit phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like VW Credit staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call VW Credit is Wednesday. The most busy day to call is Friday, which averages 191% more phone calls by comparison. Again, this is based on a sample of 116 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call VW Credit

In summation, the best day to call VW Credit is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that VW Credit staffs the call center well on Wednesday.

Why Customers Call VW Credit

If you have time to do a bit of reading before you call VW Credit, we recommend you read over some of our problem-specific articles.

Can I transfer my VW Credit account to someone else?

No, it is not possible to transfer your VW Credit account to another person. VW Credit accounts are non-transferable and can only be maintained by the original account holder. If there is a need to change account information, such as adding or removing a co-signer or changing contact information, you can contact VW Credit's customer service for assistance. They will help you update your account details, but the account itself cannot be transferred to another individual. It is important to remember that any changes made to the account should be communicated and authorized by the primary account holder to ensure proper account management and avoid any potential fraud or unauthorized use.

What are the options for ending my VW Credit lease early?

If you wish to end your VW Credit lease before the agreed-upon term, you have a few options available. The first possibility is to sell or trade-in your leased vehicle at a dealership. They will evaluate the car and, if the value exceeds the remaining lease balance, you can use the excess amount towards settling the lease. Another alternative is having someone else assume the lease by transferring it through VW Credit's Lease Transfer Program. This allows qualified individuals to take over the remaining lease payments. However, it is important to ensure that the new lessee meets all the eligibility criteria set by VW Credit. Lastly, you can also choose to pay off the full balance remaining on your lease early by making a lump sum payment. It is recommended to contact VW Credit directly to discuss your specific situation and explore these options further.

Top VW Credit customer service problems

Click the link above to get answers to just about any VW Credit customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More VW Credit Customer Service Contacts

There are of course other ways to contact VW Credit customer service besides the phone. Below we list the best ones, by medium.

VW Credit Customer Help Desk / Web Support

vw.com - Customer Service
Online customer service support
As a last, sometimes only, resort- VW Credit customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is VW Credit's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a VW Credit agent. This phone number is VW Credit's best phone number because 31,704 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-428-4034 include I need a lien release, Repayment question, Make a payment and other customer service issues. The VW Credit call center that you call into has employees from Virginia, Illinois and is open Mon-Fri 8am-10pm ET according to customers. In total, VW Credit has 1 phone number. It's not always clear what is the best way to talk to VW Credit representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for VW Credit. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like VW Credit. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare VW Credit Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated