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Intuit Customer Service

Phone Number & Contact Info

Intuit's Best Phone Number

800-446-8848
Toll-free·Calls Customer Service·Most popular Intuit number
Q:

How do I talk to a live human at Intuit?

A:Press 9 then 2 then 2 then 0
Q:

Does Intuit offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

Intuit Customer Phone Numbers

Spanish Customer Service

877-282-0801
Toll-free · Mon-Fri 6am-6:30pm PST · Calling this Intuit number should go right to a real human being · Please tell me why you are calling today.

Corporate Offices

520-901-3280
Mon-Fri 6am-6:30pm PST · Office of the President · Can I use your phone number for this call today?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Intuit phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 9 then 2 then 2 then 0
Here is how our research team describes the way the Intuit phone system greets you: TurboTax, press 1. QuickBooks, press 2. Payroll, press 3. Pro Series Tax and ProConnect Tax Online, press 4. Checks, forms, and supplies, press 5. Payment solutions or merchant services, press 6. For a credit score, press 7. QuickBooks Time, press 8.
Below are some clips we've found from Intuit's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"I found some information in our TurboTax community page about guarantee issues that may help you. Would you like me to text this to you, or would you prefer an email?
Message and data rates may apply.
I send a text message to the number that you're calling from?"
Excerpt from a call with Intuit
Tuesday, February 13, 2024 9:00 PM

They may ask your reason for calling (instead of a menu)

"Welcome to Intuit. For TurboTax, press one. For QuickBooks, press two. For for assistance with TurboTax for the US, press one. For TurboTax for Canada, press
Thank you for calling TurboTax. All elements of this call may be monitored and recorded.
Please tell me why you're calling today."
Excerpt from a call with Intuit
Wednesday, March 27, 2024 11:52 AM

They may ask you to say or enter information

"So please tell me your reason for calling today."
Excerpt from a call with Intuit
Tuesday, February 13, 2024 9:00 PM

The first phone menu

"Welcome to Intuit. For TurboTax, press one.
For QuickBooks, press two.
For payroll, press three."
Excerpt from a call with Intuit
Thursday, May 16, 2024 1:36 AM

After you press 2

"Otherwise, remain on the line, and we'll get you to the QuickBooks team.
Got it. If your question is about your payroll service, press one.
If your question is regarding merchant services or your payment solutions product, press two."
Excerpt from a call with Intuit
Wednesday, January 3, 2024 3:55 PM

What are the hours and when should I call?

Intuit operates the call center for this 800-446-8848 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 135 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Intuit phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Intuit staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Intuit is Monday. The most busy day to call is Wednesday, which averages 343% more phone calls by comparison. Again, this is based on a sample of 135 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Intuit

In summation, the best day to call Intuit is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Intuit staffs the call center well on Monday.

Calling this Intuit Customer Number

I needed help accessing my TurboTax account because I haven't had to log in to it for over 2 years, but this year I earned enough to file taxes, so I have to use the software. However, I don't have the password, and I'm not actually sure which email I used since I have multiple ones. I thought the easiest thing to do would be to call Intuit and get help recovering my account.

I'm aware they have a lot of different products, so I'm sure that there are tons of people calling as we get close to tax season. I expected to end up on hold for a while, but the ironic thing is that once I got to the hold line I was instantly connected. What actually took almost over 8 minutes, was to get through the directory and voice assistant! If they could streamline that process, it would be simple to deal with Intuit. 

When I called, a voice assistant picked up and offered a variety of options, stating, "Welcome to Intuit. For TurboTax, press 1. For QuickBooks, press 2. For Payroll, press 3. For ProSeries Tax LaCerte Tax, EasyTax press 4. For checks, forms and supplies, press 5. For payment solutions or merchant services, press 6. For credit score, press 7. For QuickBooksTime, press 8. Then, after I chose TurboTax, it said, "For assistance with Turbo Tax in the US, press 1. For Turbo Tax in Canada, press 2." I chose the US and received a disclaimer, "Thank you for calling Turbo Tax. All elements of this call may be monitored and recorded. Please tell me why you're calling today. If you have a support ID, use that number." This is where things started to get tricky. 

The system told me it could send an email with a link to access my account if my email or phone number had changed, but that isn't the problem. It's my password that isn't resetting. It asked me five times what I needed but wouldn't recognize any of my responses. So then I finally started to reply, "Talk to someone."

The voice assistant finally responded, "I understand you would like to speak with someone who can help you recover your account. If you need help with anything else your specialist will ask you to call back. Is that okay with you?" I responded yes but then nothing happened. Throughout my phone call it kept just pausing for up to thirty seconds at a time. Finally it asked for additional information, and eventually it started ringing. 

Someone picked up immediately once the phone line was transferred, but it took me 8 minutes to get to that point. They need to work on the directory portion of the phone call, but this number was eventually useful.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Intuit

If you have time to do a bit of reading before you call Intuit, we recommend you read over some of our problem-specific articles.

What types of businesses is Intuit suitable for?

Intuit is suitable for a wide range of businesses, regardless of their size or industry. Whether you are a small startup or a larger corporation, Intuit offers various products and services catered to meet the unique needs of your business. Small businesses, freelancers, and self-employed individuals can benefit from Intuit's QuickBooks, a versatile accounting software that helps manage finances, track expenses, and generate invoices. Mid-size to large businesses can take advantage of Intuit's QuickBooks Enterprise solution, with advanced inventory management and reporting capabilities. Additionally, Intuit's TurboTax assists individuals and businesses in navigating tax-related tasks efficiently. From solopreneurs to established enterprises, Intuit provides a range of solutions, ensuring accessibility and ease of use, enabling businesses across industries to streamline their financial operations.

What is the refund policy for Intuit services?

At Intuit, we value customer satisfaction and offer a hassle-free refund policy for our services. If you are not completely satisfied with your purchase, you can request a refund within the specified timeframe. The refund policy varies depending on the specific service or product you have purchased. For instance, if you are not satisfied with a software purchase, you can request a refund within 60 days of the purchase date. However, certain services may have different refund policies, so it is important to review the terms and conditions on our website or contact our customer support for precise details. We strive to ensure that our customers are happy with their experience, and our refund policy acts as a safety net to resolve any dissatisfaction promptly.

How does Intuit handle taxes and payroll?

Intuit handles taxes and payroll through its reliable and intuitive software solutions. For tax preparation, Intuit offers TurboTax, a user-friendly platform that simplifies the process of filing both personal and business taxes. TurboTax provides accurate calculations and ensures compliance with tax laws, maximizing deductions and credits. Additionally, Intuit offers QuickBooks, a comprehensive accounting software that streamlines payroll tasks. QuickBooks Payroll enables businesses to manage employee salaries, deductions, tax withholdings, and generates accurate paychecks and tax forms. It also automates tax calculations and facilitates electronic filing, reducing time and errors. For seamless integration, QuickBooks and TurboTax work together, providing a smooth transition from payroll to tax preparation. Intuit's tax and payroll solutions offer businesses and individuals peace of mind by simplifying and ensuring accuracy in managing these crucial financial aspects.

Top Intuit customer service problems

Click the link above to get answers to just about any Intuit customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Intuit, and their purpose. Are any of these similar to the reason you are trying to call?
Tax filing rejection: "I received messages that my federal and state filings were rejected."
- From a call lasting 4m 18s , May 16, 2024 1:36 AM
Seeking account information: "Account info."
- From a call lasting 12m 1s , Feb 22, 2024 6:42 PM
Concerns about tax payout: "I'm just really afraid that my taxes are gonna get taken because I've got NFC tags from Cash App."
- From a call lasting 21m 48s , Feb 13, 2024 9:00 PM
Issue with printing checks: "I put one in upside down and now I can't edit or find transactions for my quarterly tax payments."
- From a call lasting 62m 2s , Jan 3, 2024 3:55 PM

More Intuit Customer Service Contacts

There are of course other ways to contact Intuit customer service besides the phone. Below we list the best ones, by medium.

Intuit Customer Email Addresses

qbg-csgroup@intuit.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Intuit will reply our your email.

Intuit Customer Help Desk / Web Support

intuit.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Intuit customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Intuit's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Intuit agent. This phone number is Intuit's best phone number because 10,212 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-446-8848 include Tax Help, Find an old Return, Account Access, Track a Refund, Can't Submit Return and other customer service issues. Rather than trying to call Intuit first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Intuit has 3 phone numbers. It's not always clear what is the best way to talk to Intuit representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Intuit. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Intuit. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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