Dell Phone Number

Call Dell customer service faster with GetHuman

  • Calls Dell's Customer Service department
  • The average hold time is 3m
  • Hours are 24 hours, 7 days
  • The best time to call is 10:45am
  • Popular issues for this call center: Where to buy, Complaint, Technical support, Repairs, and Returns.
  • Reach a live Dell agent: Press 0 then 0 then 6 then 2 then 0#
  • What you hear when you call: If you know the 7-digit extension, say or enter it now. Otherwise, what can I help you with?

What to expect when you call

They may ask your reason for calling (instead of a menu)
"Or just choose from one of these options. Recent orders, make a purchase, billing issue, or technical support, I didn't quite get that. In a few words, please tell me what you're calling about, or just choose from one of these options."
Excerpt from a call with Dell
Friday, February 23, 2024 8:48 PM
They may ask you to say or enter information
"Thanks for choosing Dell. Your call may be recorded for quality assurance and training purposes. If you know the seven digit extension, say or enter it now."
Excerpt from a call with Dell
Monday, March 18, 2024 8:18 PM

Calling Dell Customer Care at 800-847-4096

Nov 2, 2023

Calling Dell was a surprisingly easy process, even though I was prepared to be on the line for a while. I was able to get through the menu fairly swiftly due to their automated voice assistant and was waiting in a hold line queue in less than a minute and a half. I have never been able to get to customer support that quickly for any major company outside of Apple. 

I don't have a Dell product yet, but given how easy that customer support call was, I might be more inclined to consider it. I needed to talk to someone about a Dell tablet that I was thinking about buying. I wanted to know a little more about its specs, and I had a few compatibility issues because I wanted to make sure that it will integrate properly with my phone and my laptop. While they would all be PC products, I don't want to end up with issues transferring pictures, files, etc., down the line. 

When I first called, the voice said, "Thanks for choosing Dell. Your call may be recorded for training purposes. If you know the seven-digit extension you are calling, you may say or enter it now. How may I help you?"

It took me a second to realize I was supposed to just answer the virtual assistant back, but then I said, "Talk about Dell tablets." Apparently, that was enough for her because she responded, "Okay, a tablet. Which do you need help with, tech support, a recent order or making a purchase?" I answered her, "making a purchase," and then she followed up with one more question for me. This time, she said, "Will this product primarily be for personal use or business use?" I responded that it was for personal use, and then she asked me to hold while she transferred me. 

From here, I was put into the queue, and the hold music started to play. In between the hold music, I was reminded that Dell also offers support online, but I hung on the line because the whole point was I wanted to talk to someone. It did take roughly 10 minutes from this point, but I called later in the evening, and I think that helped with the hold time. When the agent did pick up, she was very friendly and able to answer all of my questions, so it was worth my time in the end. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Dell Customer Phone Number 800-847-4096 - Stats

Phone number to dial800-847-4096
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:45am
Average wait3 minutes
Current wait3 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, web
Quality of communication90%
Quality of help86%
Customer votes767
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Dell's Best Toll-Free/800 Customer Phone Number

This is Dell's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dell agent. This phone number is Dell's Best Phone Number because 2,484 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-847-4096 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Dell first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Dell has 4 phone numbers. It's not always clear what is the best way to talk to Dell representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Dell?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Dell. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Dell, including live chat and their website / help desk. Visit our Dell Customer Service page for more information.
Dell Customer Service

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