Hertz Customer Service

Phone Number & Contact Info

For support related to upcoming reservation, press one.
For a rental in progress or roadside support issue, press two."

"To repeat this message, press nine.
To book or modify upcoming reservation within US and Canada, press one.
To book or modify upcoming reservation outside US and Canada, press two."

"To repeat this message, press nine.
If you are currently renting a vehicle and would like to extend or change your return location, press one.
If your current rental vehicle is experiencing a mechanical breakdown and needs an emergency roadside assistance, press two."

To repeat this message, press To better assist you, please choose one of the following options.
If you would like a copy of your rental receipt, press one.
If you have a question about the release of your deposit or hold on your Hertz rental, press two."

To inquiry about missing point, press one.
For name change, press two.
To purchase or transfer points, press three.
To redeem points towards a future reservation, press four.
To repeat this message, press nine.
To go back to the main menu, press pound."

Calling this Hertz Customer Number

By Jeff Whelpley

Jul 8, 2024

Calling this number to reach Hertz is productive, although it takes a fair amount of time to reach someone. Before calling, it's important to note that this number is only supposed to be used to change a reservation, report issues with a past reservation or get information about rates. Calling this number for information isn't something that Hertz advertises, although it can be done if you're willing to get around the automated system.

The system does try to stick to its limited purposes, as it only presents those three choices of making a new reservation, expressing issues with a past reservation or getting rates. I chose new reservation, intending to get assistance with another Hertz-related issue. The system told me that my call would have a wait time of about 10 minutes, and it did not offer to give me a call back. It did suggest going onto Hertz.com to get information over waiting on the phone, but that was the only way that it offered to reduce my wait time.

I chose to wait out the 10 minutes and was connected with a representative at the end of that time. I asked him how long I had before my Hertz #1 Club Gold points expired, as I hadn't been active in several months and wanted to see if my points would still be around for much longer. He said that points expired after one calendar year from earning them and confirmed that it was a 12-month time frame. I thanked him for that information and he thanked me for calling Hertz.

While the long wait time is a pain, it's understandable given how long it takes many rental car issues to get resolved. The information I got was helpful and to the point. Based on this, I would definitely use this number if needed.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Conclusion and closing notes

This is Hertz's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hertz agent. This phone number is Hertz's best phone number because 46,038 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-654-3131 include Lost and Found, Change Reservation, Refund a Charge, Problem With a Rental, Find a Reservation and other customer service issues. The Hertz call center that you call into has employees from Alabama, Oklahoma and is open 24 hours, 7 days according to customers. In total, Hertz has 6 phone numbers. It's not always clear what is the best way to talk to Hertz representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Hertz. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hertz. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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