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Hertz Customer Service

Phone Number & Contact Info

Hertz's Best Phone Number

800-654-3131
Toll-free·Calls Customer Service·Most popular Hertz number
Q:

How do I talk to a live human at Hertz?

A:Press 1 at the first menu. Next, must select an option 1-3.
Q:

Does Hertz offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 21 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

Hertz Customer Phone Numbers

Roadside Assistance

800-654-5060
Toll-free · 24 hours, 7 days · Calling this Hertz number should go right to a real human being ·

Hertz.com Assistance

877-826-8782
Toll-free · 24 hours, 7 days · Web services for issues with website. Wait on hold. ·

International Future Reservations Customer Service

800-654-3001
Toll-free · 24 hours, 7 days · Press 3 · Support related to upcoming reservations, press 1. Rental in progress or roadside support assistance, press 2. Completed rental, press 3. Gold plus reward inquiries, press 4.

Past Rental Billing Customer Service

800-654-4173
Toll-free · Mon-Fri 6am-7pm CST · Press 0, then wait · Support related to upcoming reservations, press 1. Rental in progress or roadside support assistance, press 2. Completed rental, press 3. Gold plus reward inquiries, press 4.

Customer Service

888-777-6095
Toll-free · 24 hours, 7 days · Press 3 at 1st prompt ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Hertz phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at the first menu. Next, must select an option 1-3.
Here is how our research team describes the way the Hertz phone system greets you: Support related to upcoming reservations, press 1. Rental in progress or roadside support assistance, press 2. Completed rental, press 3. Gold plus reward inquiries, press 4.
Below are some clips we've found from Hertz's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Hertz. Your call may be recorded or monitored for quality assurance. For faster service, redeeming points, profile updates, tier status, password reset, and much more, Visit Hertz dot com or download the Hertz app. Let's go. Please listen carefully as our options have changed. For support related to upcoming reservation, press one. For a rental in progress or roadside support issue, press two. Please select an option. For faster service, redeeming points, profile updates, tier status, password reset, and much more, Visit Hertz dot com or download the Hertz app."
Excerpt from a call with Hertz
Thursday, February 15, 2024 4:06 PM

The first phone menu

"Thank you for calling Hertz. Your call may be recorded or monitored for quality assurance. For faster service, redeeming points, profile updates, tier status, password reset, and much more, Visit hertz dot com or download the Hertz app. Let's go. Please listen carefully as our options have changed.
For support related to upcoming reservation, press one.
For a rental in progress or roadside support issue, press two."
Excerpt from a call with Hertz
Monday, April 22, 2024 4:56 PM

After you press 1

"To repeat this message, press nine.
To book or modify upcoming reservation within US and Canada, press one.
To book or modify upcoming reservation outside US and Canada, press two."
Excerpt from a call with Hertz
Wednesday, May 15, 2024 1:41 AM

After you press 2

"To repeat this message, press nine.
If you are currently renting a vehicle, and would like to extend or change your return location, press one.
If your current rental vehicle is experiencing a mechanical break down and needs an emergency roadside assistance, press two."
Excerpt from a call with Hertz
Friday, March 8, 2024 9:24 PM

After you press 3

"For all inquiries related to your recent rental experience, we have enabled w w w dot Hertz dot com slash contact us on our web site that will provide you with the best and most efficient way to quickly resolve your inquiry. All support is now available through this platform. And once you submit your web form inquiry, a customer care professional will respond to you within our standard three to five business day turnaround time. If you still need to speak with an agent, press five now. To repeat this message, press nine. To go back to the main menu, press pound.
To repeat this message, press To better assist you, please choose one of the following options.
If you would like a copy of your rental receipt, press one.
If you have a question about the release of your deposit or hold on your Hertz rental, press two."
Excerpt from a call with Hertz
Monday, March 11, 2024 1:45 AM

After you press 4

"For the faster service option, please visit Hertz dot com or the Hertz app to update your profile, reset, or retrieve your password, view or redeem your points and much more. To better assist you, please choose one of the following options.
To inquiry about missing point, press one.
For name change, press two.
To purchase or transfer points, press three.
To redeem points towards a future reservation, press four.
To repeat this message, press nine.
To go back to the main menu, press pound."
Excerpt from a call with Hertz
Wednesday, March 27, 2024 11:22 PM

What are the hours and when should I call?

Hertz operates the call center for this 800-654-3131 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,653 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hertz phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hertz staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Hertz is Sunday. The most busy day to call is Tuesday, which averages 94% more phone calls by comparison. Again, this is based on a sample of 1,653 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Hertz

In summation, the best day to call Hertz is Friday.

Why Customers Call Hertz

If you have time to do a bit of reading before you call Hertz, we recommend you read over some of our problem-specific articles.

What is the Hertz Ultimate Choice?

Hertz Ultimate Choice is a personalized car rental experience that allows customers to choose their own vehicle from a wide selection available at the rental location. With Ultimate Choice, customers have the freedom to browse available vehicles in real-time and select the one that best suits their needs and preferences. Upon arrival at the Hertz location, customers can simply reserve their car class and then proceed to the car zone where they can choose any vehicle within that class. This flexibility eliminates the need for customers to wait in lines or be pre-assigned a specific vehicle, giving them the ultimate control and convenience. Hertz Ultimate Choice ensures a seamless and tailored rental experience for customers, making their journey more enjoyable and hassle-free.

What is Hertz Gold Plus Rewards?

Hertz Gold Plus Rewards is a loyalty program offered by Hertz, designed to provide exclusive benefits and rewards to its frequent renters. By joining Gold Plus Rewards, customers can enjoy a faster and more convenient rental experience. Members are entitled to skip the counter and go straight to their cars at select locations, avoiding long lines and saving time. They also benefit from faster vehicle returns and have access to a dedicated reservation line to expedite the booking process. Accumulated points can be redeemed for free rental days, upgrades, or various rewards from Hertz's prestigious partners. With Hertz Gold Plus Rewards, members enjoy a seamless and rewarding travel experience, making the most out of their car rental services.

What is the Hertz Fuel Purchase Option?

The Hertz Fuel Purchase Option provides a convenient way for customers to pre-purchase a full tank of fuel at a competitive market rate. By opting for this service, customers can avoid the inconvenience of having to refuel the vehicle before returning it. Customers will only be charged for the pre-purchased fuel, avoiding any potential fuel price fluctuations or additional fees. The Fuel Purchase Option can be selected during the booking process, or customers can request it at the rental location. It offers peace of mind and saves time, making the return process hassle-free. Hertz ensures flexibility by refunding any unused fuel, making it a convenient choice for those seeking simplicity and convenience during their rental experience.

Top Hertz customer service problems

Click the link above to get answers to just about any Hertz customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Hertz, and their purpose. Are any of these similar to the reason you are trying to call?
Confirming reservation details: "Just confirming my reservation for 9 PM Pacific time tonight."
- From a call lasting 22m 46s , May 17, 2024 1:03 PM
Parking fine assistance: "I received a parking fine today and I'm transferring the details for assistance."
- From a call lasting 8m 13s , May 16, 2024 2:58 PM
Billing inquiry for rental charges: "I'm calling about a reservation that I rented a car in Tulsa and dropped it off in Rogers in less than ten hours, and that's a huge charge."
- From a call lasting 35m 46s , May 14, 2024 4:42 PM
Insurance policy inquiry: "Wondering what the insurance policy is through Hertz for my daughter's rental car after a fender bender."
- From a call lasting 6m 19s , May 9, 2024 12:32 PM
Refund not received: "I haven't received my money back after renting a car over a month ago."
- From a call lasting 14m 51s , May 7, 2024 7:03 PM
Reservation issue and charge dispute: "My reservation got canceled because the plane didn't land in Fresno, but Hertz charged me $332 for no reason."
- From a call lasting 19m 3s , Apr 29, 2024 3:59 PM
Updating pickup time and payment methods: "I was trying to change the pickup time to one hour later and update my payment methods on the website."
- From a call lasting 35m 46s , Apr 4, 2024 11:53 PM
Billing inquiry: "I'm not understanding because it put my bank in the negative."
- From a call lasting 22m 40s , Apr 2, 2024 6:09 PM
Car rental details: "Is there a difference in price if I drop off the car later tonight versus four o'clock the next day?"
- From a call lasting 31m 28s , Apr 2, 2024 5:55 PM
Early car return request: "Can we turn it in today in Las Vegas?"
- From a call lasting 2m 44s , Mar 24, 2024 2:28 PM

More Hertz Customer Service Contacts

There are of course other ways to contact Hertz customer service besides the phone. Below we list the best ones, by medium.

Hertz Customer Service Live Chat

hertz.com - Customer Service
Click the tab marked "Live Help"
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Hertz provides this option.

Hertz Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Hertz will reply our your email.

Hertz Customer Help Desk / Web Support

hertz.com - Customer Service
Online customer service support
hertz.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Hertz customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Hertz's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hertz agent. This phone number is Hertz's best phone number because 46,038 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-654-3131 include Lost and Found, Change Reservation, Problem With a Rental, Refund a Charge, Find a Reservation and other customer service issues. The Hertz call center that you call into has employees from Alabama, Oklahoma and is open 24 hours, 7 days according to customers. In total, Hertz has 6 phone numbers. It's not always clear what is the best way to talk to Hertz representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Hertz. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hertz. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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