No. Hours for this phone number are Mon-Fri 6am-7pm CST.The least busy day is Saturday, and the most busy day is Monday.See below for more and to learn where this data comes from.
How long will I have to wait to speak to Hertz Past Rental Billing Customer Service?
The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Monday.
This is the #5 most popular Hertz phone number out of 6. Click above to go back to the main customer service number and other contact information, including Hertz email addresses, twitter handles, and live chat options.
Press 1 at the first menu. Next, must select an option 1-3. Menu: Support related to upcoming reservations, press 1. Rental in progress or roadside support assistance, press 2. Completed rental, press 3. Gold plus reward inquiries, press 4.See details
Press 3 Menu: Support related to upcoming reservations, press 1. Rental in progress or roadside support assistance, press 2. Completed rental, press 3. Gold plus reward inquiries, press 4.See details
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Hertz phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0, then wait
Here is how our research team describes the way the Hertz phone system greets you: Support related to upcoming reservations, press 1. Rental in progress or roadside support assistance, press 2. Completed rental, press 3. Gold plus reward inquiries, press 4.
Below are some clips we've found from Hertz's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Hertz. Your call may be recorded or monitored for quality assurance.
To get you to the right place, please choose from the following options."
Excerpt from a call with Hertz
Tuesday, September 16, 2025 7:52 PM
The first phone menu
"Thank you for calling Hertz. Your call may be recorded or monitored for quality assurance.
For faster service, redeeming points, profile updates, tier status, password reset, and much more, Visit Hertz dot com or download the Hertz app.
Let's go. Please listen carefully as our options have changed.
For support related to upcoming reservation, press one.
For a rental in progress or roadside support issue, press two."
Excerpt from a call with Hertz
Wednesday, May 8, 2024 5:30 PM
What are the hours and when should I call?
Hertz operates the call center for this 800-654-4173 phone number Mon-Fri 6am-7pm CST. The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 99 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hertz phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hertz staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hertz is Saturday.The most busy day to call Hertz is Monday. Again, this is based on a sample of 99 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Hertz is Friday.
Why call this Hertz number?
Below is a sample of recent calls to Hertz, and their purpose. Are any of these similar to the reason you are trying to call?
Question about rental charges: I'm trying to figure out why I was charged another fifty two fifty one on the eighteenth when I paid in full on the eleventh of two fifty four seventy eight.
Taken from a call on Tuesday, September 29, 2026 2:12 PM
Security deposit inquiry: I never received my security deposit.
Taken from a call on Friday, September 25, 2026 2:42 PM
Fuel charges inquiry: I need to speak with someone about fuel charges.
Taken from a call on Friday, September 25, 2026 2:31 PM
Overcharged and complaints: I'd like to speak to someone because you guys overcharged me.
Taken from a call on Thursday, September 24, 2026 12:58 AM
Billing inquiry: I just got billed from Hertz.
Taken from a call on Thursday, September 17, 2026 12:50 AM
Dispute traffic fine charges: I was calling because my card is still being charged by Hertz, and I'm still getting sent invoices saying that I have a traffic fine.
Taken from a call on Tuesday, September 15, 2026 10:18 PM
Payment inquiry: I just need to make sure that the payment is going to be taken out.
Taken from a call on Monday, September 14, 2026 10:35 AM
Request for tax receipts: Can I get copies of my tax receipt?
Taken from a call on Sunday, September 6, 2026 1:09 AM
Billing inquiry: Yeah. But I'm actually trying to get a hold of billing.
Taken from a call on Thursday, September 3, 2026 6:33 PM