Hertz Member Services Phone Number

Hold time now: 20 mins (avg 13)
Best time to call: 10:15am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Press 0, then wait
This is not the most popular Hertz phone number (it's ranked #4). Most customers call 800-654-3131 for support: Click here for best option

Other customers got on the phone recently because:

I want to make sure the reservation I made can be picked up. I made a reservation about...
Hello*I am just curious if u guys have any vehicles for rent with * wheel drive?
need my stuff out of car from tow*said hertz needs to send paperwork for kacee kuhnhaus...
Real simple on the **th of dec. we attempted (me and my fiance) to rentacar at the oakl...
I want to remove the pay for fuel now option. My reservation number is J**********
Want to know if my car on reservation number J********** has a Apple Car Play comparabl...
I'd like to add my hertz rewards number to a reservation I made online but not through...
Need to cancel car rental and go over how to get money back
Cannot return vehicle to the branch due to NYC travel restrictions today
Need to speak to customer service about rental office being closed and preventing me fr...
Try to return the car after hours and rental office had no dropbox. Now will be charged...
Nothing happened and nothing needs fixed I have a general question about renting a vehi...
i'm trying to find out if i'm in the do not rent list at hertz, also if i owe a balance.

Help me with my issue

Hertz Member Services Phone Number 800-654-4173 - Info & Statistics

Phone number to dial800-654-4173
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingMember Services
Call center hoursMon-Fri 7am-7pm CST
Best time to dial10:15am
Navigate phone maze to a humanPress 0, then wait
Average wait13
Current wait20
Rank (among phone numbers)4
Rank (overall)6
Alternate methodsphone or chat or web
Quality of communication72%
Quality of help61%
Customer votes2,199
Best phone number800-654-3131
Information last updatedFri Mar 05 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Hertz's 800-654-4173 Member Services Number

This Hertz phone number is ranked #4 out of 5 because 46,038 Hertz customers tried our tools and information and gave us feedback after they called. The reason customers call 800-654-4173 is to reach the Hertz Member Services department for problems like Change Reservation, Lost and Found, Refund a Charge, Problem With a Rental, Find a Reservation. As far as we can tell, Hertz has call center locations in Alabama or Oklahoma and you can call during their open hours Mon-Fri 7am-7pm CST. Hertz has 5 phone numbers and 7 different ways to get customer help. We've compiled information about 800-654-4173 and ways to call or contact Hertz with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Hertz

Calling Hertz at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Hertz Member Services can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Hertz's Member Services department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Hertz in General

While 800-654-4173 is Hertz's #4 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-654-3131 is their best customer phone number overall, and we have put together a comparison of their 7 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Hertz help by calling them, is that other customers give their customer support at this number a 72% score for their communication skills and a 61% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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