Payoneer Customer Service

Phone Number & Contact Info

Payoneer's Best Phone Number

Toll-free·Calls Customer Service·Most popular Payoneer number

How do I talk to a live human at Payoneer?

A:Press 2. For calls within the US.

Does Payoneer offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 3 minutes and 46 seconds. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

Payoneer Customer Phone Numbers

International Calls

24 hours, 7 days · Press 2. For calls outside of the US. · We can only provide phone support for customers who are actively using your account for receiving funds at this time.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Payoneer phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2. For calls within the US.
Here is how our research team describes the way the Payoneer phone system greets you: We can only provide phone support for customers who are actively using your account for receiving funds at this time.
Below are some clips we've found from Payoneer's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Paineers out of hours emergency line. Our customer care phone line is available Monday to Thursday on a twenty four hour basis and midnight to nine PM Eastern Standard Time on Friday. For card activation, balance inquiries, and transaction history, please press one. If your card was lost or stolen, please press two. For any other inquiry and further information, please contact us during our business hours or visit our support center at w w w dot payoneer dot com. Thank you. Welcome to Panyard's out of hours emergency line. Our customer care phone line is available Monday to Thursday, on a twenty four hour basis and midnight to nine PM Eastern Standard Time on Friday."
Excerpt from a call with Payoneer
Sunday, January 28, 2024 5:22 AM

They may ask you to enter information with the dial pad

"Welcome to Payoneer.
For a customized service, please provide us with information to locate your account.
To enter your customer ID, please press one. To enter your phone number, please enter your customer ID number followed by the pound key."
Excerpt from a call with Payoneer
Friday, June 14, 2024 10:56 PM

The first phone menu

"Welcome to Pioneer's out of hours emergency line. Our customer care phone line is available for twenty four hours support Monday to Friday for all inquiries in Saturday and Sunday for emergency support. For any other inquiry and further information, please contact us during our business hours or visit our support center.
For card activation balance inquiries and transaction history, please press one.
If your card was lost or stolen, or your account compromised, please press two."
Excerpt from a call with Payoneer
Saturday, June 15, 2024 5:10 AM

After you press 2

"For a customized service, please provide us with information to locate your account.
To enter your customer ID, please press one.
To enter your phone number, please press two."
Excerpt from a call with Payoneer
Saturday, June 15, 2024 8:32 PM

What are the hours and when should I call?

Payoneer operates the call center for this 800-251-2521 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 647 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Payoneer phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Payoneer staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Payoneer is Sunday. The most busy day to call is Monday, which averages 467% more phone calls by comparison. Again, this is based on a sample of 647 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday, which is 1222% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.

The best time to call Payoneer

In summation, the best day to call Payoneer is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Payoneer staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Calling this Payoneer Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Apr 11, 2024

I recently signed up for a service that uses Payoneer to process payments. I have never used them before, and I'm having trouble figuring out how to like my bank account. The double verification process doesn't seem to be working for me and I don't want to keep entering my bank account information to have it denied.

My first logical thought was that I would call Payoneer to talk to someone. My hope was that we could do some type of live verification process, but that quickly was dashed. I'm sure since they are a payment processor, they have to field a lot of daily requests from people who haven't received funds or other issues. However, they clearly don't receive those complaints via their phone number, because you can't actually talk to a live agent on the phone. 

When you call this number, a recorded message responds that says, "Welcome to Payoneer. Thank you for calling Payoneer customer care. To receive assistance please visit our support center on our website where you will find plenty of helpful material that answers most questions and an option to open a live chat or send us an email unless additional help is needed. Thank you."

Immediately after the recording finishes, the phone call is abruptly hung up. I guess I will have to go online to talk to a live agent as suggested, but I'm not too happy about working with a financial institution that I can't personally contact.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Payoneer

If you have time to do a bit of reading before you call Payoneer, we recommend you read over some of our problem-specific articles.

Can I transfer funds from my Payoneer account to another Payoneer account?

Yes, it is possible to transfer funds from one Payoneer account to another Payoneer account. Payoneer offers a convenient and secure way to transfer money globally. To send funds to another Payoneer account, you can simply log into your Payoneer account, navigate to the "Send" tab, and choose the option to send funds to another Payoneer user. You will need to provide the recipient's email address associated with their Payoneer account and the desired transfer amount. The transfer is usually quick and the funds will be available in the recipient's Payoneer account shortly. Payoneer's reliable and efficient platform ensures a hassle-free experience for transferring funds between Payoneer accounts.

Why Is My Payoneer Account Blocked?

There are many reasons your Payoneer account might be blocked, suspended, or put on hold. The best way to fix any problem and get back access to your account is by contacting a customer support agent at Payoneer.

Is there a minimum balance requirement for a Payoneer account?

No, there is no minimum balance requirement for a Payoneer account. Payoneer allows users to open and maintain an account without having to meet any minimum balance criteria. This provides flexibility and convenience for users to manage their funds without worrying about maintaining a certain amount in their account. Whether you use Payoneer for receiving payments from clients, withdrawing funds from marketplaces, or managing your business finances, there is no need to stress about meeting a minimum balance requirement. Payoneer offers a simple and accessible platform for individuals and businesses to securely transact and transfer money globally, without the hassle of maintaining a minimum balance.

Top Payoneer customer service problems

Click the link above to get answers to just about any Payoneer customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Payoneer, and their purpose. Are any of these similar to the reason you are trying to call?
Missing withdrawal investigation: "I haven't received my withdrawal from Payoneer yet and it's been over a day."
- From a call lasting 7m 47s , Jun 19, 2024 9:09 AM
Account balance disabled: "I have a problem with my account that the balance is disabled, and I need to have that enabled so I can actually access my funds."
- From a call lasting 2m 16s , Jun 15, 2024 9:51 PM
Trouble adding bank account: "I have deposit but can't add my bank account, it says to contact you."
- From a call lasting 22m 19s , Jun 14, 2024 3:27 PM
Transaction details inquiry: "I want to know, like, to which bank account I need to send these details so that I can get that certificate from my bank."
- From a call lasting 7m 37s , Jun 14, 2024 12:34 PM
Audio issues: "I can't hear you. Can you hear me?"
- From a call lasting 3m 59s , May 30, 2024 1:15 PM
Document verification status: "I lost a complaint yesterday regarding that I couldn't verify any of my documents for my side, so I want to check if my issue has been resolved."
- From a call lasting 7m 35s , May 30, 2024 12:51 PM
Document verification assistance: "I tried to submit my bank statement and national ID card, but yesterday something went wrong, I am not able to submit, please kindly do that as quick as possible because I need the money for my school fees."
- From a call lasting 10m 56s , May 29, 2024 1:54 PM
Account verification issue: "I have issues verifying my account."
- From a call lasting 4m 35s , May 29, 2024 1:46 PM
Account verification delay: "I received a payment but can't verify my account for the past twenty four hours."
- From a call lasting 3m 52s , May 29, 2024 1:21 PM
Account verification assistance: "I want to verify my account and ensure my pending documents are submitted correctly."
- From a call lasting 6m 22s , May 11, 2024 6:04 AM

More Payoneer Customer Service Contacts

There are of course other ways to contact Payoneer customer service besides the phone. Below we list the best ones, by medium.

Payoneer Customer Service Live Chat

payoneer.custhelp.com - Customer Service
For English, press 1. Must enter customer ID or phone number.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Payoneer provides this option.

Payoneer Customer Email Addresses

support@payoneer.com - Customer Service
Customer service email support
CustomerServiceManager@Payoneer.com - Customer Service
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Payoneer will reply our your email.

Payoneer Customer Help Desk / Web Support

payoneer.custhelp.com - Customer Service
Online customer service email submission.
As a last, sometimes only, resort- Payoneer customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Payoneer's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Payoneer agent. This phone number is Payoneer's best phone number because 4,416 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-251-2521 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call Payoneer first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email or web. In total, Payoneer has 2 phone numbers. It's not always clear what is the best way to talk to Payoneer representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Payoneer. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Payoneer. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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