A:Press 2. For calls within the US.You can also use our free service that can talk to Payoneer for you and report back.
Q:
Does Payoneer offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes and 41 seconds.The longest hold times are on Friday, and the shortest are on Sunday.You can skip the hold time for free.
24 hours, 7 days · Press 2. For calls outside of the US. · We can only provide phone support for customers who are actively using your account for receiving funds at this time.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Payoneer below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Payoneer phone number to document the phone system.
Here is how our research team describes the way the Payoneer phone system greets you: We can only provide phone support for customers who are actively using your account for receiving funds at this time.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2. For calls within the US.
Below are some clips we've found from Payoneer's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Paineers out of hours emergency line.
Our customer care phone line is available Monday to Thursday on a twenty four hour basis and midnight to nine PM Eastern Standard Time on Friday.
For card activation, balance inquiries, and transaction history, please press one.
If your card was lost or stolen, please press two.
For any other inquiry and further information, please contact us during our business hours or visit our support center at w w w dot payoneer dot com.
Thank you.
Welcome to Panyard's out of hours emergency line.
Our customer care phone line is available Monday to Thursday, on a twenty four hour basis and midnight to nine PM Eastern Standard Time on Friday."
Excerpt from a call with Payoneer
Sunday, January 28, 2024 5:22 AM
They may ask you to enter information with the dial pad
"Welcome to Payoneer.
Please note that there is currently maintenance on our platform that led to some service interruptions.
We are working diligently to restore service as quickly as possible and apologize for any inconvenience this may cause.
For a customized service, please provide us with information to locate your account.
To enter your customer ID, please press one."
Excerpt from a call with Payoneer
Thursday, July 18, 2024 2:38 PM
The first phone menu
"Welcome to Pioneer's out of hours emergency line.
Our customer care phone line is available for twenty four hours support Monday to Friday for all inquiries in Saturday and Sunday for emergency support.
For any other inquiry and further information, please contact us during our business hours or visit our support center.
For card activation balance inquiries and transaction history, please press one.
If your card was lost or stolen, or your account compromised, please press two."
Excerpt from a call with Payoneer
Saturday, June 15, 2024 5:10 AM
After you press 2
"For a customized service, please provide us with information to locate your account.
To enter your customer ID, please press one.
To enter your phone number, please press two."
Excerpt from a call with Payoneer
Saturday, June 15, 2024 8:32 PM
What are the hours and when should I call?
Payoneer operates the call center for this 800-251-2521 phone number 24 hours, 7 days.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 824 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Payoneer call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Payoneer phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Payoneer staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Payoneer is Sunday.The most busy day to call is Monday, which averages 400% more phone calls by comparison.Again, this is based on a sample of 824 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Friday, which is 3885% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Payoneer is Sunday.In this case, it's a no-brainer. Sunday is not only the least busy day for calling this Payoneer number, but it is also the day with the shortest hold times.
I recently signed up for a service that uses Payoneer to process payments. I have never used them before, and I'm having trouble figuring out how to like my bank account. The double verification process doesn't seem to be working for me and I don't want to keep entering my bank account information to have it denied.
My first logical thought was that I would call Payoneer to talk to someone. My hope was that we could do some type of live verification process, but that quickly was dashed. I'm sure since they are a payment processor, they have to field a lot of daily requests from people who haven't received funds or other issues. However, they clearly don't receive those complaints via their phone number, because you can't actually talk to a live agent on the phone.
When you call this number, a recorded message responds that says, "Welcome to Payoneer. Thank you for calling Payoneer customer care. To receive assistance please visit our support center on our website where you will find plenty of helpful material that answers most questions and an option to open a live chat or send us an email unless additional help is needed. Thank you."
Immediately after the recording finishes, the phone call is abruptly hung up. I guess I will have to go online to talk to a live agent as suggested, but I'm not too happy about working with a financial institution that I can't personally contact.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Payoneer
If you have time to do a bit of reading before you call Payoneer, we recommend you read over some of our problem-specific articles.
Yes, it is possible to transfer funds from one Payoneer account to another Payoneer account. Payoneer offers a convenient and secure way to transfer money globally. To send funds to another Payoneer account, you can simply log into your Payoneer account, navigate to the "Send" tab, and choose the option to send funds to another Payoneer user. You will need to provide the recipient's email address associated with their Payoneer account and the desired transfer amount. The transfer is usually quick and the funds will be available in the recipient's Payoneer account shortly. Payoneer's reliable and efficient platform ensures a hassle-free experience for transferring funds between Payoneer accounts.
There are many reasons your Payoneer account might be blocked, suspended, or put on hold. The best way to fix any problem and get back access to your account is by contacting a customer support agent at Payoneer.
No, there is no minimum balance requirement for a Payoneer account. Payoneer allows users to open and maintain an account without having to meet any minimum balance criteria. This provides flexibility and convenience for users to manage their funds without worrying about maintaining a certain amount in their account. Whether you use Payoneer for receiving payments from clients, withdrawing funds from marketplaces, or managing your business finances, there is no need to stress about meeting a minimum balance requirement. Payoneer offers a simple and accessible platform for individuals and businesses to securely transact and transfer money globally, without the hassle of maintaining a minimum balance.
Click the link above to get answers to just about any Payoneer customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Payoneer, and their purpose. Are any of these similar to the reason you are trying to call?
Withdrawal not received: "Withdrawal has been pending since Saturday and hasn't dropped yet."
- From a call lasting 5m 44s , Jun 24, 2024 7:52 AM
More Payoneer Customer Service Contacts
There are of course other ways to contact Payoneer customer service besides the phone. Below we list the best ones, by medium.
For English, press 1. Must enter customer ID or phone number.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Payoneer provides this option.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Payoneer will reply our your email.
As a last, sometimes only, resort- Payoneer customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Payoneer's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Payoneer agent. This phone number is Payoneer's best phone number because 4,416 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-251-2521 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call Payoneer first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email or web. In total, Payoneer has 2 phone numbers. It's not always clear what is the best way to talk to Payoneer representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Payoneer. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Payoneer. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
