Booking.com is an online travel booking agency that lists over 28 million properties. With customers all over the world, it isn't surprising that Booking.com receives a lot of requests for customer service.
People who are planning trips and vacations contact Booking.com for a range of reasons, including:
Booking.com only provides phone assistance to customers who have booked travel on the site and can provide a confirmation number and PIN when calling in. This information is provided via email after making a reservation.
If you have not made a reservation or don't have your confirmation email, you'll have to use Booking.com's web-based customer service.
In addition to having your confirmation email in front of you, you'll also need any additional correspondence between you and Booking.com or your travel vendor. It's also wise to have pen and paper handy so that you can take notes, including confirmation or cancelation numbers, during your call.
Reminder: Booking.com is a third-party booking engine, not a travel vendor. This means that customer service representatives for Booking.com may be limited as to how much they can do for you. While an agent may be able to intercede on your behalf, you may still find yourself subject to the restrictions placed on your transaction by the vendor itself.
The issue of working with a third-party booking agency can also significantly delay response times, as Booking.com representatives may have to spend time contacting a vendor and then relaying information to you.
There seems to be a range of opinions when it comes to Booking.com's phone-based customer service. While there are individuals who are perfectly satisfied with the service they've received, there are also reports of extremely poor service. Common complaints include Booking.com not honoring prices and promotions, as well as failure to complete promised refunds.
Notable Media Cases
A journalist reported multiple cases of Booking.com failures, including quoting a nightly rate for a room and then, with no warning, tripling the rate right before the traveler was set to arrive in town. In another case, Booking.com offered a promotional deal to tourists at a specific location, only to sharply reduce the offer months later leaving travelers scrambling to rethink their budgets.
In both cases, it took third-party intervention to secure acceptable resolutions for both customers.
Booking.com customer support can resolve many issues and concerns experienced by travelers who use the Booking.com site. These include questions about bookings that have already been made, questions about changes to reservations, canceling reservations and mediating between vendors and customers.
Booking.com phone support is not available to those who have not booked travel with Booking.com. Site users who have general questions but do not yet have a reservation must contact Booking.com through its website customer service portal.
Because Booking.com is a third-party booking service, it may not be possible for Booking.com to persuade vendors to provide refunds or other forms of compensation in situations where a transaction agreement makes it clear that the customer is not entitled to a refund or compensation.
If you get off the phone feeling frustrated after a call to Booking.com customer service, don't give up. A resolution may still be possible.
Review the notes that you took during the call. If you weren't able to take notes, do so now. Write down or type out what you remember from your conversation with a Booking.com customer service representative. This information can be useful if you have to escalate your case.
Try calling Booking.com back. You may reach a more experienced or better-trained customer service agent who actually able to provide real assistance.
Another option is to try connecting through Booking.com's customer service portal on its site. Booking.com also has a presence on some social media platforms, including Facebook and Twitter. Social media specialists may be able to assist you.
You might also have better luck contacting the actual travel vendor (hotel, car, airline) to see if its representatives can resolve your issue. Another possibility is contacting your credit card company and initiating a chargeback.
This is Booking.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Booking.com agent. This phone number is Booking.com's Best Phone Number because 174,768 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-850-3958 include Refund My Booking, Change My Booking, Question About A Booking, Overcharge on Account, Complaint About My Stay and other customer service issues. The Booking.com call center that you call into has employees from Toronto, Indonesia and is open 24 hours, 7 days according to customers. In total, Booking.com has 2 phone numbers. It's not always clear what is the best way to talk to Booking.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 888-850-3958 is Booking.com's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Booking.com customers, is by calling their 203-320-2609 phone number for their International Customer Service department. Besides calling, the next favorite option for customers looking for help is via customer.service@booking.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Booking.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Booking.com.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Booking.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.