Booking.com Phone Number

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  • Calls Booking.com's Customer Service department
  • The average hold time is 10m
  • Hours are 24 hours, 7 days
  • The best time to call is 2:30pm
  • Popular issues for this call center: Change My Booking, Question About A Booking, Refund My Booking, Overcharge on Account, and Complaint About My Stay.
  • Reach a live Booking.com agent: Enter your confirmation number, or hold for an agent
  • What you hear when you call: Must provide your confirmation and booking number. Please enter your booking number.

Calling Booking.com Customer Care at 888-850-3958

Sep 5, 2023

Contacting this number for assistance is only possible if you are already a customer of Booking.com. This number is designed to be used by people who have already booked online, which the automated system explains when you dial. When you call this number, you're sent to an automated message that tells you they're getting higher call volumes than normal and urges you to either call back another time or ask for help online if your request is not urgent.

If you stay on the line, the message further explains that the call center can only help people who provide a booking number. If you don't have that information, it tells you where in your e-mail you can find it. If you don't have an e-mail from Booking.com, it says you can log into your account with Booking and find it that way. If that also doesn't work, you cannot use the phone system for assistance.

To ensure that nobody can use the system who is not already a customer, the system puts in a request for you to enter your confirmation number, and there's no way for you to get around it. The system will use the confirmation number to identify your reservation and will not let you proceed without a valid number. At this point, someone looking for information has no choice but to hang up and search for help online.

Overall, I thought it made sense that Booking.com didn't offer any assistance over the phone. Given that this is an online-based company meant to help people search for and find hotels, most people who would call for information probably wouldn't be using Booking.com anyway. The phone system tells you that you can still find help online if needed, allowing all customers to get at least some information out of calling.

I also thought it made sense that this number didn't want anyone wasting time over the phone when they couldn't get assistance that way. If calls are higher than normal, Booking.com should provide its customers with as minimal a wait as possible. Keeping calls limited only to people who genuinely need assistance and can't resolve their issues online makes for a better experience for everyone involved.

Overall, I would not recommend using this phone number to get help unless you've already booked a room through Booking.com. If you haven't already used the site for a reservation, there won't be anything you can do with this number. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

Booking.com car rental voucher did not provide the information needed by rental car com...
I booked a hotel in Sheffield England and I got the dates mixed up it was suppose be fo...
No one at the hotel waiting an hour frozen rang called knocked had to book a preiur Inn
PLEASE CANCEL MY RESERVATION
Customer care support credit card helpline************
I booked a flight tonight on booking.com and haven’t received a confirmation. I did no...
I a,m about to book a vacation with booking.com to the Dominican (Punta Cana) at the Oc...
Buonasera Mi trovo ora in Brasile e vorrei prenotare un volo per andare a Iguazu da Rio...
I need to cancel my booking with booking.com, overnight stay at Ibis style London Heath...
I need help in cancelling my hotel booking.com. confirmation no. **********, at theIbis...
I've booked a trip for my wife and I and am unable to access the information you sent m...
For some reason you have reverted to an email address last used over ** years ago. When...
Bonjour, j'ai annul* la r*servation num*ro ********** code confidentiel **** en d*cembr...
I came out here to visit because my son is missing older son I haven't talked to him an...

Booking.com Customer Phone Number 888-850-3958 - Stats

Phone number to dial888-850-3958
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial2:30pm
Average wait10 minutes
Current wait22 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, web, twitter
Quality of communication87%
Quality of help64%
Customer votes2,644
Information last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Booking.com's Best Toll-Free/800 Customer Phone Number

This is Booking.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Booking.com agent. This phone number is Booking.com's Best Phone Number because 174,768 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-850-3958 include Change My Booking, Question About A Booking, Refund My Booking, Overcharge on Account, Complaint About My Stay and other customer service issues. The Booking.com call center that you call into has employees from Toronto, Indonesia and is open 24 hours, 7 days according to customers. In total, Booking.com has 1 phone number. It's not always clear what is the best way to talk to Booking.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Booking.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Booking.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Booking.com, including email and their website / help desk and their Twitter handle. Visit our Booking.com Customer Service page for more information.
Booking.com Customer Service

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