Booking.com Phone Number

Calling Booking.com customer service faster by GetHuman

888-850-3958
Customer service
Current Wait: 19 mins (16m avg)
Hours: 24 hours, 7 days; best time to call: 2:30pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Refund My BookingChange My BookingQuestion About A BookingOvercharge on AccountComplaint About My StayA different issue
Get to a live person fastest: Enter your confirmation number, or hold for an agent

Reasons customers like you called recently

Hotel canceled my booking.com reservation by mistake. Can you uncancel? I just want t...
12m ago
Need a reservation cancelled because of a family illness. The reservation number I have...
25m ago
Can’t finish advertising my business on booking.com don’t know how Guest trying to book...
an hr ago
Need to talk to someone *Trying to be on booking. Com *Guests trying to book but can’t...
an hr ago
I cancel my reservation and they still charge me I need my money back my reservation nu...
2h ago
I found a hotel to book, but the price on the hotels website is cheaper than what’s on...
2h ago
I booked a place in the keys, when I read it,it said free cancellation. I went back to...
2h ago
Confirmation was with confirmation number & PIN number from Agona, not Booking.com Conf...
2h ago
I didn't recieve my confirmation or pin number.
3h ago
Unsure of confirmation Josephine Joel. Amount of rooms* booked need info *****@***.com
4h ago
I arrived in Tampa at a the grand Hyatt Tampa and was told that I had no reservations...
4h ago
I got **$ credit. How do I use it
9h ago
My card was attempted to be charged and I did not approve
20h ago
need to cancel car rental reservation and request payment for it.
20h ago
My travel partner and I have * reservations for Israel...Tel Aviv, March *-* (Prima Hot...
21h ago
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on Booking.com's Phone-Based Customer Care

Booking.com is an online travel booking agency that lists over 28 million properties. With customers all over the world, it isn't surprising that Booking.com receives a lot of requests for customer service.

Why Do People Call Booking.com Customer Support?

People who are planning trips and vacations contact Booking.com for a range of reasons, including:

  • Technical support in using the Booking.com site
  • Questions about reservations and booking terms
  • Assistance in working with travel vendors (i.e. hotel management)
  • Assistance in changing or canceling reservations

Best Practices for Calling Booking.com Customer Service

Booking.com only provides phone assistance to customers who have booked travel on the site and can provide a confirmation number and PIN when calling in. This information is provided via email after making a reservation.

If you have not made a reservation or don't have your confirmation email, you'll have to use Booking.com's web-based customer service.

In addition to having your confirmation email in front of you, you'll also need any additional correspondence between you and Booking.com or your travel vendor. It's also wise to have pen and paper handy so that you can take notes, including confirmation or cancelation numbers, during your call.

Reminder: Booking.com is a third-party booking engine, not a travel vendor. This means that customer service representatives for Booking.com may be limited as to how much they can do for you. While an agent may be able to intercede on your behalf, you may still find yourself subject to the restrictions placed on your transaction by the vendor itself.

The issue of working with a third-party booking agency can also significantly delay response times, as Booking.com representatives may have to spend time contacting a vendor and then relaying information to you.

How Do People Feel About Their Calls to Booking.com Customer Support?

There seems to be a range of opinions when it comes to Booking.com's phone-based customer service. While there are individuals who are perfectly satisfied with the service they've received, there are also reports of extremely poor service. Common complaints include Booking.com not honoring prices and promotions, as well as failure to complete promised refunds.

Notable Media Cases

A journalist reported multiple cases of Booking.com failures, including quoting a nightly rate for a room and then, with no warning, tripling the rate right before the traveler was set to arrive in town. In another case, Booking.com offered a promotional deal to tourists at a specific location, only to sharply reduce the offer months later leaving travelers scrambling to rethink their budgets.

In both cases, it took third-party intervention to secure acceptable resolutions for both customers.

What Kind of Issues Can Booking.com Customer Support Resolve?

Booking.com customer support can resolve many issues and concerns experienced by travelers who use the Booking.com site. These include questions about bookings that have already been made, questions about changes to reservations, canceling reservations and mediating between vendors and customers.

What Can't Be Resolved by Phone With Booking.com?

Booking.com phone support is not available to those who have not booked travel with Booking.com. Site users who have general questions but do not yet have a reservation must contact Booking.com through its website customer service portal.

Because Booking.com is a third-party booking service, it may not be possible for Booking.com to persuade vendors to provide refunds or other forms of compensation in situations where a transaction agreement makes it clear that the customer is not entitled to a refund or compensation.

What Can I Do If I Am Unhappy With My Call to Booking.com?

If you get off the phone feeling frustrated after a call to Booking.com customer service, don't give up. A resolution may still be possible.

Review the notes that you took during the call. If you weren't able to take notes, do so now. Write down or type out what you remember from your conversation with a Booking.com customer service representative. This information can be useful if you have to escalate your case.

Try calling Booking.com back. You may reach a more experienced or better-trained customer service agent who actually able to provide real assistance.

Another option is to try connecting through Booking.com's customer service portal on its site. Booking.com also has a presence on some social media platforms, including Facebook and Twitter. Social media specialists may be able to assist you.

You might also have better luck contacting the actual travel vendor (hotel, car, airline) to see if its representatives can resolve your issue. Another possibility is contacting your credit card company and initiating a chargeback.

Customer Number 888-850-3958 - by the Numbers

Phone number to dial
888-850-3958
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
24 hours, 7 days
Best time to dial
2:30pm
Navigate phone maze to a human
Enter your confirmation number, or hold for an agent
Average wait
16
Current wait
19
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or email or web or twitter
Quality of communication
82%
Quality of help
59%
Customer votes
2,649
Information last updated
Sun Feb 23 2020 09:00:00 GMT+0000 (UTC)

Booking.com's Best Toll-Free/800 Customer Phone Number

This is Booking.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Booking.com agent. This phone number is Booking.com's Best Phone Number because 174,768 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-850-3958 include Refund My Booking, Change My Booking, Question About A Booking, Overcharge on Account, Complaint About My Stay and other customer service issues. The Booking.com call center that you call into has employees from Toronto, Indonesia and is open 24 hours, 7 days according to customers. In total, Booking.com has 2 phone numbers. It's not always clear what is the best way to talk to Booking.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Booking.com - by phone or otherwise

While 888-850-3958 is Booking.com's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Booking.com customers, is by calling their 203-320-2609 phone number for their International Customer Service department. Besides calling, the next favorite option for customers looking for help is via customer.service@booking.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Booking.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Booking.com.

What is GetHuman's Relationship to Booking.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Booking.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Booking.com Contact Info

Other Toll-free & Customer Numbers

International Customer Service203-320-2609

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