Kayak Phone Number

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  • Calls Kayak's Customer Service department
  • The average hold time is 21m
  • Hours are 24 hours, 7 days
  • The best time to call is 10:30am
  • Popular issues for this call center: Refund a Charge, Change Booking, Account Access, Find Itinerary, and Problem With the App.
  • Reach a live Kayak agent: Press 1, then don't do or say anything.
  • What you hear when you call: Please tell me why you are calling today?

Calling Kayak Customer Care at 855-529-2501

Mar 7, 2024

I booked a cruise using Kayak and I need to change the second name on the ticket because my friend's plans changed.  I need to take a different friend with me now, but I'm having some issues attempting to navigate the Kayak platform. With that in mind, I figured that I would just call the company and see what I needed to do. However, I discovered it's pretty hard to find a live person to help from Kayak. In fact, I went in circles a bit on their phone service and discovered that nearly every option is pre-recorded and not actually helpful. 

Online it says that I can call Kayak to cancel my reservation by calling this number and then requesting the cancellation policy. I don't need to cancel anything, but I figured that if you can cancel something online you can also change the reservation if needed. However, after sitting through the messaging I wasn't so sure. There are probably a lot of people who call to get help with their reservations, so it would be nice if the company did a little more to support its customers. 

When I called, an automated assistant introduced itself by saying, "Thank you for calling Kayak. I’m your automated assistant and can help you find the information you need. Would you like to continue to this call in English or Spanish? For faster service, please visit Kayak.com. Kayak cannot help you with changing or canceling any reservations."

After getting through that, it said, "Please tell me why you are calling today." I stated, "Talk to someone," and nothing happened until it repeated the demand. I again said "Talk to someone" and the same thing happened again. So then I attempted to say "customer service," which worked a lot better. This time it said, "One minute while I look up your reservation." I wasn't sure how it was going to do this since I hadn't given any personal information but it sounded good. 

However, it led me nowhere because then it said, "You have reached Kayak's voicemail. If you need help with a reservation, we cannot help you as we are a booking company and not an operator or provider. For anything else, please leave a message. Thank you." I question how often they actually return messages since there are probably a lot of people who need assistance that end up leaving voicemails, but I didn't have any choice so I gave it a shot. For a travel company that deals with timely issues, they should offer a bit more support to consumers. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

I want to get a better layover time on my ticket.
My name is Sanjit Kumar sahoo*Next payment due ***** ******But app open issue problem*P...
Unable to make payment
Sar Jo Mera payment tha maine loan liya tha vah maine pay kar diya sab Uske bad usmein...
Hi,i would like to know how i can make Reservation at Dorint Hotel in Bitburg Germany.*Thanks
Sir apps nahi kul nahi raha jai
Hello, I received a remote work oppty from Kayak. Is it real? Our salary structure has...
I need to rent a car for one day to pick up at myrtle beach and return at charlotte,nc...
Necesito comunicarme en espanol
booked flight * days ago but still waiting for email confirmation
problem with hotel reservation.
Booked a hotel for ******* & when I contacted the hotel they have no record of the rese...
We need the tickets fly from JAX * ORD **. Chi Kim Huynh**. Clinton Huynh Tran**. Kevin...
I want to my loan noc my name is Deepak Kumar and my mobile number is ********** please...
Hi i need help pls Hi i need help pls*My fiancee is missing *****And we don't have comm...

Kayak Customer Phone Number 855-529-2501 - Stats

Phone number to dial855-529-2501
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:30am
Average wait21 minutes
Current wait23 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication73%
Quality of help88%
Customer votes5,248
Information last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Kayak's Best Toll-Free/800 Customer Phone Number

This is Kayak's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kayak agent. This phone number is Kayak's Best Phone Number because 34,056 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-529-2501 include Refund a Charge, Change Booking, Account Access, Find Itinerary, Problem With the App and other customer service issues. The Kayak call center that you call into has employees from Massachusetts and is open 24 hours, 7 days according to customers. In total, Kayak has 2 phone numbers. It's not always clear what is the best way to talk to Kayak representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Kayak?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Kayak. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Customer Service978-451-0771

Beyond the Phone Number

There are other ways to get in touch with Kayak, including their website / help desk. Visit our Kayak Customer Service page for more information.
Kayak Customer Service

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