Kayak Customer Service

Phone Number & Contact Info

Kayak's Best Phone Number

Toll-free·Calls Customer Service·Most popular Kayak number

How do I talk to a live human at Kayak?

A:Press 1, then don't do or say anything.

Does Kayak offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 21 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

Kayak Customer Phone Numbers

Customer Service

24 hours, 7 days · Customer Service voicemail · Please tell me why you are calling today?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Kayak phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then don't do or say anything.
Here is how our research team describes the way the Kayak phone system greets you: Please tell me why you are calling today?
Below are some clips we've found from Kayak's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Kayak. I'm your automated assistant and can help you find the information you need. Would you like to continue this call in English? Or Spanish?"
Excerpt from a call with Kayak
Friday, January 5, 2024 11:02 PM

They may need the phone number on your account

"Please tell me the area code and phone number associated with your account."
Excerpt from a call with Kayak
Tuesday, June 4, 2024 3:39 AM

They may ask your reason for calling (instead of a menu)

"Thank you for calling Kayak. I'm your automated assistant and can help you find the information you need. Would you like to continue this call in English or Spanish? For faster service, please visit kayak dot com slash help or contact your online booking provider as Kayak cannot assist with making reservations, changing, or canceling any current reservations.
I can help you find information about a recently booked hotel, flight, or car.
Please tell me why you are calling today."
Excerpt from a call with Kayak
Sunday, May 19, 2024 9:06 PM

What are the hours and when should I call?

Kayak operates the call center for this 855-529-2501 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 519 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kayak phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kayak staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Kayak is Sunday. The most busy day to call is Tuesday, which averages 117% more phone calls by comparison. Again, this is based on a sample of 519 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Kayak

In summation, the best day to call Kayak is Wednesday.

Calling this Kayak Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Mar 7, 2024

I booked a cruise using Kayak and I need to change the second name on the ticket because my friend's plans changed.  I need to take a different friend with me now, but I'm having some issues attempting to navigate the Kayak platform. With that in mind, I figured that I would just call the company and see what I needed to do. However, I discovered it's pretty hard to find a live person to help from Kayak. In fact, I went in circles a bit on their phone service and discovered that nearly every option is pre-recorded and not actually helpful. 

Online it says that I can call Kayak to cancel my reservation by calling this number and then requesting the cancellation policy. I don't need to cancel anything, but I figured that if you can cancel something online you can also change the reservation if needed. However, after sitting through the messaging I wasn't so sure. There are probably a lot of people who call to get help with their reservations, so it would be nice if the company did a little more to support its customers. 

When I called, an automated assistant introduced itself by saying, "Thank you for calling Kayak. I’m your automated assistant and can help you find the information you need. Would you like to continue to this call in English or Spanish? For faster service, please visit Kayak.com. Kayak cannot help you with changing or canceling any reservations."

After getting through that, it said, "Please tell me why you are calling today." I stated, "Talk to someone," and nothing happened until it repeated the demand. I again said "Talk to someone" and the same thing happened again. So then I attempted to say "customer service," which worked a lot better. This time it said, "One minute while I look up your reservation." I wasn't sure how it was going to do this since I hadn't given any personal information but it sounded good. 

However, it led me nowhere because then it said, "You have reached Kayak's voicemail. If you need help with a reservation, we cannot help you as we are a booking company and not an operator or provider. For anything else, please leave a message. Thank you." I question how often they actually return messages since there are probably a lot of people who need assistance that end up leaving voicemails, but I didn't have any choice so I gave it a shot. For a travel company that deals with timely issues, they should offer a bit more support to consumers. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Kayak

If you have time to do a bit of reading before you call Kayak, we recommend you read over some of our problem-specific articles.

Is it necessary to have kayaking experience before purchasing a kayak?

While it is not necessary to have kayaking experience before purchasing a kayak, it is highly recommended. A certain level of kayaking skill is important to ensure your safety and the enjoyment of your kayak. It is advisable to take some lessons or go on guided trips to learn the basics of kayaking before buying one. These experiences will familiarize you with the techniques, safety protocols, and equipment needed to navigate different water conditions. Moreover, they will help you understand which type of kayak suits your preferences and skill level. By gaining some experience first, you can make an informed decision when purchasing a kayak, ensuring that you choose the right model for your needs and abilities, enhancing your overall kayaking experience.

Is there a mobile app for Kayak?

Yes, there is a mobile app available for Kayak. The Kayak mobile app is designed to provide users with a seamless and convenient travel experience right from their smartphones. With the app, users can easily search for flights, hotels, and rental cars, compare prices, and book their preferred options with just a few taps. The app also includes additional features like price alerts, which notify users of any changes in prices for their selected flights or hotels. It also offers a trip management feature that allows users to access their itineraries, flight statuses, and boarding passes all in one place. The Kayak mobile app is available for both iOS and Android devices, completely free to download, and offers all the functionality of the Kayak website.

Are the kayaks inflatable or rigid?

At Kayaks.net, we offer both inflatable and rigid kayaks to cater to the preferences and needs of all paddling enthusiasts. Our inflatable kayaks are made from durable materials and feature high-quality construction, ensuring their durability and performance on the water. They are portable, lightweight, and easy to store, making them ideal for individuals with limited storage space or those who frequently travel. On the other hand, our rigid kayaks are crafted from sturdy materials such as plastic, fiberglass, or composite materials. They provide excellent stability, maneuverability, and durability, making them suitable for various water conditions and activities. Whether you prefer the convenience of an inflatable kayak or the solid feel of a rigid one, we have the perfect kayak to enhance your paddling experience.

Top Kayak customer service problems

Click the link above to get answers to just about any Kayak customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Kayak, and their purpose. Are any of these similar to the reason you are trying to call?
: "undefined"
- From a call lasting 15s , Jul 9, 2024 4:42 PM
Car rental inquiry: "I'm interested in renting a car."
- From a call lasting 1m 22s , Jun 28, 2024 6:54 PM
Booking mistake: "I made a mistake on my booking."
- From a call lasting 1m 14s , Jun 20, 2024 7:34 PM

More Kayak Customer Service Contacts

There are of course other ways to contact Kayak customer service besides the phone. Below we list the best ones, by medium.

Kayak Customer Help Desk / Web Support

kayak.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Kayak customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Kayak's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kayak agent. This phone number is Kayak's best phone number because 34,056 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-529-2501 include Account Access, Find Itinerary, Refund a Charge, Problem With the App, Change Booking and other customer service issues. The Kayak call center that you call into has employees from Massachusetts and is open 24 hours, 7 days according to customers. In total, Kayak has 2 phone numbers. It's not always clear what is the best way to talk to Kayak representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Kayak. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kayak. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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