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Orbitz Customer Service

Phone Number & Contact Info

Orbitz's Best Phone Number

844-803-5578
Toll-free·Calls Customer Service·Most popular Orbitz number
Q:

How do I talk to a live human at Orbitz?

A:Press 1 for English, then press 6. Next, press 2. Next, press 0, then press 3.
Q:

Does Orbitz offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 12 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

Orbitz Customer Phone Numbers

International Customer Service

312-253-6469
24 hours, 7 days · Just push 0 right away; there's a little wait, but nothing compared to the toll free number! · To cancel a booking, press 1. For help with flight credits, press 2. If the airline changed your booking, press 3. To change your booking, press 4. To resend a confirmation email, press 5. For questions about billing or something else, press 6.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Orbitz phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then press 6. Next, press 2. Next, press 0, then press 3.
Here is how our research team describes the way the Orbitz phone system greets you: To cancel a booking, press 1. For help with flight credits, press 2. If the airline changed your booking, press 3. To change your booking, press 4. To resend a confirmation email, press 5. For questions about billing or something else, press 6.
Below are some clips we've found from Orbitz's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Morbid's. Press one for English. Your call may be recorded or monitored to train agents, ensure a quality experience, and help resolve any questions you may have. For more info on how we use Call recordings, view the privacy statement on our website. Select an option when you hear it, and I'll get you to the right place for help. To cancel a booking, press one. For help with flight credit, press two."
Excerpt from a call with Orbitz
Thursday, January 18, 2024 12:19 AM

They may need the phone number on your account

"Thank you for calling Morbid's. Press one for English. Your call may be recorded or monitored to trained agents, ensure a quality experience, and help resolve any questions you may have. For more info on how we use call recordings, view the privacy statement on our web site. Select an option.
Got it. Change a booking. To better help you, we need to know what type of booking you have.
If you know the phone number associated with your booking, please press one."
Excerpt from a call with Orbitz
Thursday, January 18, 2024 12:29 AM

They may ask you to enter information with the dial pad

"To get you to the right place, please enter your itinerary number followed by the pound key."
Excerpt from a call with Orbitz
Friday, February 9, 2024 11:43 PM

What are the hours and when should I call?

Orbitz operates the call center for this 844-803-5578 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 755 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Orbitz phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Orbitz staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Orbitz is Sunday. The most busy day to call is Thursday, which averages 91% more phone calls by comparison. Again, this is based on a sample of 755 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Orbitz

In summation, the best day to call Orbitz is Tuesday.

Calling this Orbitz Customer Number

Christian Allen is the editor / author responsible for this content.
May 13, 2024

Calling this number was inconsistent, as the number didn't really work the first two times I tried to call. Instead of getting connected, I got a kind of gravel-sounding response without the phone ringing at all. On the third attempt, I was able to get through to the automated system, but this wasn't any more productive than the gravel response.

That's because when I got through, I discovered that this number apparently only works if you've already made a reservation with Orbitz. Initially, I was presented with several choices, such as changing a reservation or complaining about an existing reservation. Eventually, I was able to say the problem was "something else" from the choices listed.

Instead of going through to a customer service representative, I was asked to provide my itinerary number or the phone number attached to my reservation. I didn't have a reservation at all and tried to tell the system exactly that. But the system didn't recognize that as a valid entry, asking me in a slightly different way to provide my itinerary number or phone number.

Once again, I tried to get through without giving this information. Once again, the system asked me for my number in another alternate way. I tried to give my phone number, but the system said that was not tied to a reservation and asked me again. After the fourth time, the system began to repeat its messages. It became clear that no matter what, the system was not going to allow me to go through to speak to a representative.

Despite this number being listed as working 24 hours a day, it doesn't appear to be the case from my experience. If you have a reservation with Orbitz, I'd use this number, but otherwise, this number won't offer much help to you.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Orbitz

If you have time to do a bit of reading before you call Orbitz, we recommend you read over some of our problem-specific articles.

What is Orbitz's cancellation policy for flights?

Orbitz's cancellation policy for flights allows customers to cancel their flights within 24 hours of booking for a full refund. After this time, cancellation fees may apply, and the refund amount depends on the specific airline's policy. Some airlines may offer a partial refund or a travel credit for future use, while others may not provide any refund at all. It is important to check the specific airline's cancellation policy during the booking process. Additionally, if the flight is non-refundable, it means that no refund will be provided regardless of the cancellation timeframe. Customers can easily cancel their flights by logging into their Orbitz account, accessing their itinerary, and selecting the cancellation option.

What is Orbitz Rewards? How does it work?

Orbitz Rewards is a loyalty program offered by Orbitz that allows members to earn rewards on their eligible travel bookings. It works by providing customers with Orbucks, which are reward dollars that can be used towards future hotel bookings. For every dollar spent on eligible hotels, customers earn 3% back in Orbucks. Similarly, for package bookings, customers earn 1% back in Orbucks. These Orbucks can be redeemed instantly on subsequent hotel bookings without any blackout dates or restrictions. Members can also achieve Silver or Gold status by completing 4 or 12 eligible hotel nights in a calendar year, respectively. These statuses come with additional benefits such as free Wi-Fi and dedicated customer service. Overall, Orbitz Rewards provides customers with a simple and rewarding experience for their travel bookings.

What payment methods does Orbitz accept?

Orbitz accepts a variety of payment methods to make booking your next trip convenient. You can easily pay for your flights, hotels, and vacation packages with credit cards such as Visa, Mastercard, American Express, and Discover. In addition to credit cards, Orbitz also accepts debit cards from major providers. If you prefer to pay with an electronic form of payment, you can also use PayPal. This popular online payment system offers a secure and seamless way to complete your transactions on Orbitz. However, it's important to note that Orbitz does not accept cash, checks, or money orders as payment methods. So whether you prefer using credit cards, debit cards, or PayPal, Orbitz has you covered for a smooth and hassle-free payment experience.

Top Orbitz customer service problems

Click the link above to get answers to just about any Orbitz customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Orbitz, and their purpose. Are any of these similar to the reason you are trying to call?
Change flight date: "I was calling to see if I can change my flight today to tomorrow."
- From a call lasting 10m 51s , May 24, 2024 2:26 PM
Change reservation date: "I have reservation for my niece for May twenty ninth and would like to change it to May twenty fifth."
- From a call lasting 20m 2s , May 23, 2024 5:53 AM
Requesting car rental cancellation: "I need to cancel that, please, and have my money refunded if you could do that."
- From a call lasting 11m 14s , May 17, 2024 7:10 PM
Complaint about hotel stay: "I had a terrible experience with my hotel reservation - no Wi-Fi, no hot water, under construction, and even issues with food at the restaurant."
- From a call lasting 7m 17s , May 8, 2024 1:57 PM
Booking flight to Boston: "I would like to book a flight from Portland, Oregon to Boston, Massachusetts on Thursday."
- From a call lasting 5m 7s , May 1, 2024 3:30 PM
Flight booking request: "I'd like to book a flight from Portland, Oregon to Boston, Massachusetts."
- From a call lasting 4m 37s , May 1, 2024 3:25 PM
Using United travel credit: "I have a flight credit from United and want to use it to book a flight to Boston from Denver through Orbitz."
- From a call lasting 29m 44s , Mar 26, 2024 10:35 PM
Refund for unused car insurance: "I need to get a refund for the policy since I did not rent the car."
- From a call lasting 25m 19s , Mar 25, 2024 2:36 PM
Assistance for brother: "I'm calling for my brother, Kevin."
- From a call lasting 4m 37s , Mar 16, 2024 10:40 PM
Refund request for hotel: "I want to know if there is a way I can get my money back for the two days I booked at the hotel because my wife hates the room."
- From a call lasting 8m 39s , Mar 12, 2024 11:16 PM

More Orbitz Customer Service Contacts

There are of course other ways to contact Orbitz customer service besides the phone. Below we list the best ones, by medium.

Orbitz Customer Service Live Chat

faq.orbitz.com - Customer Service
Click the link to launch the online chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Orbitz provides this option.

Orbitz Customer Service on X (formerly Twitter)

@OrbitzCareTeam - Customer Service
Company Twitter help feed
Orbitz, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Orbitz Customer Help Desk / Web Support

orbitz.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Orbitz customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Orbitz's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Orbitz agent. This phone number is Orbitz's best phone number because 46,926 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-803-5578 include Make a Booking, Change Booking, Find Itinerary, Update Account Info, Refund a Charge and other customer service issues. The Orbitz call center that you call into has employees from Illinois, Arizona, India and is open 24 hours, 7 days according to customers. In total, Orbitz has 2 phone numbers. It's not always clear what is the best way to talk to Orbitz representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Orbitz. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Orbitz. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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