Netflix Phone Number

Calling Netflix customer service faster by GetHuman

888-638-3549
Customer service
Current Wait: 47 mins (21m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
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Reasons customers like you called recently

I want to cancel my account
We have lost connection with Netflix **
I can’t sign in on my Netflix movies. On my tv.
Hello the person that had Nexflix don’t anymore and I’m trying to start my ** day trial...
I been with netflix for several years I am a none racist white man why has this company...
I can’t sign up on Netflix with my debit card .why?
my netflix account was hacked and they still use my account charging which my credit card
Bonjour nouvelle abonnee . Je ne comprends pas pourquoi je paie plus de ** eros . Je n...
I use my friend account he watched right now so I mistakenly upgrade the plan then Netf...
after signing in on netflix, i click on the program i want to watch and all i get is a...
I can’t get the episode to load ,, watching nurse Rachet
I want to purchase a Netflix Account for my residence in Guyana, South America, However...
ISpeak English and everything is coming through in Spanish please help
want to sign up for Netflix and have questions
My number is not accepted on the Netflix website
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Netflix's Phone-Based Customer Care

Netflix is a major video streaming and DVD rental service that operates in the United States and around the world. With a customer base of over 148 million, it isn't surprising that Netflix customer service gets a lot of calls every day.

Why Do People Call Netflix Customer Support?

People call Netflix customer support for a range of reasons, including:

  • Technical support with using the website as well as streaming video
  • Billing issues
  • Issues with overall service
  • Starting, changing, or ending subscriptions
  • Setting and managing parental controls
  • Issues with DVDs, delivery and returns

Best Practices for Calling Netflix Customer Service

Here are some tips for ensuring a productive call to Netflix that gets your questions answered and issues resolved:

  • Have everything in front of you that you might need during your call, including your username, any correspondence from Netflix about your situation, your credit or debit card if you are having payment issues, or financial statements that document billing errors.
  • If you are calling about a technical issue, be sure you can access your device while on the call so that you and the representative can troubleshoot the issue together.
  • Before calling, log into your Netflix account. Visit the Help page and click on the "Call Us" button. You'll be provided with a phone number to call as well as with a separate, numeric code that you should enter into the system when calling. Doing this will speed up your call.
  • Have pen and paper handy so that you can take notes. You may need to write down information about using your service properly, confirmation numbers or other details, such as the name of the customer service representative who is assisting you.

How Do Consumers Feel About Calling Netflix Customer Service?

Netflix prides itself on offering a quality customer experience and generally speaking, customers are happy with the level of customer service that Netflix provides. Wait times can vary by day and time that you are calling, but this is normal for just about every company.

What Kind of Issues can a Netflix Customer Service Representative Resolve?

A Netflix customer service representative can resolve most customer issues, including troubleshooting technical issues, researching and correcting billing problems, resetting accounts in case of hacking or fraud, and making changes to accounts, including starting or ending subscriptions.

If you have a DVD rental account with Netflix, you can ask a representative to check to see whether a DVD has been mailed or whether a return has been processed by Netflix.

What Can't Be Resolved by Phone with Netflix Customer Service?

A Netflix customer service representative will not be able to resolve issues with your equipment nor your Internet or cellular service. If it is determined that a problem with your streaming service is related to your device or devices, or your connectivity, you will need to work with your cable company, Internet provider or mobile phone company to deal with the issue.

Netflix cannot control how quickly the Postal Service delivers and returns DVD mailers. If you are having difficulty with your mail delivery, you will need to work with the post office to achieve a resolution.

What Should You do if your call to Netflix is Unsuccessful?

If you get off the phone with Netflix and feel as if you were not able to get your questions answered, or that your issue is not yet resolved, don't fret. You still have options.

  • Before re-contacting Netflix, take a few minutes to go over the notes you took during your call. If you didn't take notes, jot down what you remember from your conversation with the customer service representative. Having this information fresh in your mind will make it easier for you to explain what happened during your next call.
  • Call Netflix back. Keep in mind that agents are trained differently and some have more experience than others. The next person you speak to might be in a better position to understand your concern and resolve it then the agent who took your first call.
  • Get in touch with Netflix via its live chat service. Communicating via live chat has the advantage of giving you a transcript of what both you and the customer service representative said during your conversation. This can be useful if you have to escalate your case.

Customer Number 888-638-3549 - by the Numbers

Phone number to dial888-638-3549
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Navigate phone maze to a humanPress 0 at each prompt.
Average wait
Current wait47
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, chat, web, twitter
Quality of communication53%
Quality of help84%
Customer votes29,499
Information last updatedTue Sep 22 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Netflix's Best Toll-Free/800 Customer Phone Number

This is Netflix's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Netflix agent. This phone number is Netflix's Best Phone Number because 309,348 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-638-3549 include Cancel My Services, Account Access, Refund a Charge, Streaming or Download Trouble, Request a Show and other customer service issues. The Netflix call center that you call into has employees from Colorado, Oregon, Michigan and is open 24 hours, 7 days according to customers. In total, Netflix has 4 phone numbers. It's not always clear what is the best way to talk to Netflix representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Netflix - by phone or otherwise

While 888-638-3549 is Netflix's best toll-free number, there are 7 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Netflix customers, is by calling their 800-585-8131 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-585-8131 for Customer Service. If you think this information is inaccurate or know of other ways to contact Netflix please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Netflix.

What is GetHuman's Relationship to Netflix?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Netflix. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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