Netflix Customer Service

Phone Number & Contact Information

800-585-8131
Toll-free·Calls Customer Service·Most popular Netflix number
Q:How do I get a live human at Netflix?
A:Calling this Netflix number should go right to a real human being
Q:Does Netflix offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.

More Netflix Customer Phone Numbers

888-638-3549 - Account Access
Toll-free · Press 0 at each prompt. · Log into Netflix.com and find your 6-digit service code at the bottom of the page. Enter your service code now.
866-579-7172 - New Customers
Toll-free · Calling this Netflix number should go right to a real human being · Log into Netflix.com and find your 6-digit service code at the bottom of the page. Enter your service code now.
888-357-1516 - Member Services
Toll-free · Press 2, then wait. · Log into Netflix.com and find your 6-digit service code at the bottom of the page. Enter your service code now.
844-505-2993 - Hacked Accounts
Toll-free · Direct to a human · Log into Netflix.com and find your 6-digit service code at the bottom of the page. Enter your service code now.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Netflix phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Netflix number should go right to a real human being
Here is how our research team describes the way the Netflix phone system greets you: Log into Netflix.com and find your 6-digit service code at the bottom of the page. Enter your service code now.
Below are some clips we've found from Netflix's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Netflix. For English, press one or stay on the line. We are currently experiencing a higher than normal wait time for support. Please try again later, or check our online help center for answers to frequently asked questions. Thank you for your patience. For faster service, log in to netflix dot com and find the six digit service code located at the bottom of Your call will be answered in about thirty seconds. Calls may be monitored and recorded for quality assurance and to help us improve the Netflix experience. Please stay on line at the end of the call for a brief survey."
Excerpt from a call with Netflix
Monday, January 8, 2024 1:59 AM
They may ask for information for security purposes
"Your call will be answered in about thirty seconds. Calls may be monitored and recorded for quality assurance and to help us improve the Netflix experience. Please stay on line at the end of the call for a brief survey. At
Hi. Thank you for calling. This is Alex from May I have your name?
Alright. And for security, just may I have the email on the account, Iris?"
Excerpt from a call with Netflix
Monday, January 29, 2024 7:52 PM
They may ask your reason for calling (instead of a menu)
"Calls may be monitored and recorded for quality assurance and to help us improve the Netflix experience. Please stay on line at the end of the call for a brief survey. Experiencing a higher than normal wait time for support.
Please try again later, or check our online help Thank you for calling Netflix.
How can we help you?"
Excerpt from a call with Netflix
Tuesday, March 19, 2024 2:20 PM
They may ask you to enter information with the dial pad
"Welcome to Netflix. For English, press one or stay on the line.
For faster service, log in to net lix dot com and find the six digit service code located at the bottom of any net flix dot com web page.
Enter your service code now."
Excerpt from a call with Netflix
Wednesday, April 10, 2024 11:13 AM
They may ask you to say or enter information
"Welcome to Netflix. For English, press one or say on the For faster service, log in to net flicks dot com and find the six digit service code located at the bottom of any netflix dot com web page."
Excerpt from a call with Netflix
Wednesday, April 3, 2024 1:04 PM
In fact, much of this information on this page is superfluous because this Netflix phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Netflix operates the call center for this 800-585-8131 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 37,180 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Netflix phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Netflix staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Netflix is Sunday. The most busy day to call is Friday, which averages 53% more phone calls by comparison. Again, this is based on a sample of 37,180 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Saturday, which is 88% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Wed
Shortest
Thu
Fri
Sat
Longest
The best time to call
In summation, the best day to call Netflix is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Netflix staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why call this Netflix number?

Below is a sample of recent calls to Netflix, and their purpose. Are any of these similar to the reason you are trying to call?
Language barrier: "I'm not speaking English."
- From a call lasting 2m 21s , Apr 11, 2024 5:42 PM
Billing issue with free trial: "Why would you try to take three dollars?"
- From a call lasting 5m 5s , Apr 11, 2024 5:11 PM
Confusion over billing: "Why don't you let your customers know when it goes up before you just charge them?"
- From a call lasting 8m 16s , Apr 11, 2024 4:38 PM
Canceling subscription: "My husband passed away, and I need to cancel our Netflix subscription."
- From a call lasting 9m 24s , Apr 11, 2024 3:51 PM
Retry payment and update: "Can you make the payment and put a new number on file?"
- From a call lasting 12m 54s , Apr 11, 2024 2:59 PM
Playback issues: "I keep getting a red circle with a percentage when trying to watch shows, and sometimes it says the title is not available."
- From a call lasting 53m 42s , Apr 11, 2024 2:38 PM
Account cancellation request: "I'd like to cancel my Netflix account."
- From a call lasting 2m 32s , Apr 11, 2024 2:04 PM
Unable to verify phone number: "I'm trying to sign up for Netflix again, but it's asking for a phone number with a different area code from where I am currently located."
- From a call lasting 8m 34s , Apr 11, 2024 7:35 AM
No response: ""
- From a call lasting 3m 24s , Apr 11, 2024 7:02 AM
Technical issue with account access: "I woke up this morning to watch Netflix, and it says your TV is part of the Netflix household for this account, what does that mean?"
- From a call lasting 11m 4s , Apr 11, 2024 6:05 AM

My Experience Calling 800-585-8131

Dec 5, 2023

The majority of people call Netflix to resolve issues relating to accessing accounts, consulting tech support for using their app/devices and changing/canceling subscription plans. Upon calling Netflix, you'll stay on the line for English or press 5 for Spanish.

If you're already a Netflix customer, the automated recording directs you to log in online at their website using your account info, and then enter into the phone's keypad a six-digit service code found at the bottom of the webpage. This method provides faster service over the phone. 

Since I don't have a Neflix account, I couldn't take advantage of this expedited method. So, I waited for menu options but received none; instead, I was placed on hold to speak with a customer service representative. Music played, and then, the call went silent, so I hung up and called back. 

I repeated the process by waiting on hold and was told by the automated system that my call would be answered in about 30 seconds. In about that time, a representative came on the line and asked if I had a current account. Since I was a new customer, she proceeded to share the variety of plans offered through Netflix, starting with a basic $6.99 monthly plan that allows you to watch limited shows and movies with ads up to a premium $22.99 monthly subscription for unlimited shows and movies with no ads.

In addition, the rep explained that you can access your Netflix subscription on multiple devices, based on the plan you purchase and can watch online through the website on a tablet, on a TV or via the app on any device. There are no contracts, she added, and you can cancel at any time. She reminded me that the monthly subscription payment will be processed automatically at the beginning of each billing cycle. 

The rep was knowledgeable and patient without being pushy or persistent. She advised me to sign up online by choosing any plan, creating a password and adding a payment method. I was curious about any promotions, deals or trials that Netflix offers, but she confirmed that currently, there are no trial periods. She suggested I sign up for the basic subscription to try it out and upgrade to another plan at anytime. 

She also shared that I could purchase a $25 gift card at any local retailer or online to try Netflix for a short time. This way, I could watch Netflix until the gift card amount runs out before making a decision. Gift cards are redeemed online.

Once I asked all my questions, the rep ensured that I had everything I needed before we hung up, and she again directed me to the website to set up an account once I was ready. While the website has extensive links to online help, I found calling customer support to be a productive and supportive use of time, thanks to an efficient and accessible team. 

 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact Netflix Customer Service

There are of course other ways to contact Netflix customer service besides the phone. Below we list the best ones, by medium.
Live Chat
https://help.netflix.com/en/ - Customer Service
Click "Start Live Chat" at the bottom
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Netflix provides this option.
X (formerly Twitter)
@Netflixhelps - Customer Service
Customer service Twitter feed
Netflix, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Netflix's website
https://help.netflix.com/help - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Netflix customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Netflix's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Netflix agent. This phone number is Netflix's best phone number because 309,348 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-585-8131 include Cancel My Services, Account Access, Refund a Charge, Streaming or Download Trouble, Request a Show and other customer service issues. The Netflix call center that you call into has employees from Colorado, Oregon, Michigan and is open 24 hours, 7 days according to customers. In total, Netflix has 5 phone numbers. It's not always clear what is the best way to talk to Netflix representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Netflix. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Netflix. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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