Updated

Netflix Customer Service

Phone Number & Contact Info

Netflix's Best Phone Number

800-585-8131
Toll-free·Calls Customer Service·Most popular Netflix number
Q:

How do I talk to a live human at Netflix?

A:Calling this Netflix number should go right to a real human being
Q:

Does Netflix offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Netflix Customer Phone Numbers

Account Access

888-638-3549
Toll-free · 24 hours, 7 days · Press 0 at each prompt. · Log into Netflix.com and find your 6-digit service code at the bottom of the page. Enter your service code now.

New Customers

866-579-7172
Toll-free · 24 hours, 7 days · Calling this Netflix number should go right to a real human being · Log into Netflix.com and find your 6-digit service code at the bottom of the page. Enter your service code now.

Member Services

888-357-1516
Toll-free · 24 hours, 7 days · Press 2, then wait. · Log into Netflix.com and find your 6-digit service code at the bottom of the page. Enter your service code now.

Hacked Accounts

844-505-2993
Toll-free · 24 hours, 7 days · Direct to a human · Log into Netflix.com and find your 6-digit service code at the bottom of the page. Enter your service code now.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Netflix phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Netflix number should go right to a real human being
Here is how our research team describes the way the Netflix phone system greets you: Log into Netflix.com and find your 6-digit service code at the bottom of the page. Enter your service code now.
Below are some clips we've found from Netflix's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Netflix. For English, press one or stay on the line. We are currently experiencing a higher than normal wait time for support. Please try again later, or check our online help center for answers to frequently asked questions. Thank you for your patience. For faster service, log in to netflix dot com and find the six digit service code located at the bottom of Your call will be answered in about thirty seconds. Calls may be monitored and recorded for quality assurance and to help us improve the Netflix experience. Please stay on line at the end of the call for a brief survey."
Excerpt from a call with Netflix
Monday, January 8, 2024 1:59 AM

They may ask for information for security purposes

"Your call will be answered in about thirty seconds. Calls may be monitored and recorded for quality assurance and to help us improve the Netflix experience. Please stay on line at the end of the call for a brief survey. At
Hi. Thank you for calling. This is Alex from May I have your name?
Alright. And for security, just may I have the email on the account, Iris?"
Excerpt from a call with Netflix
Monday, January 29, 2024 7:52 PM

They may ask your reason for calling (instead of a menu)

"Calls may be monitored and recorded for quality assurance and to help us improve the Netflix experience. Please stay on line at the end of the call for a brief survey. Experiencing a higher than normal wait time for support.
Please try again later, or check our online help Thank you for calling Netflix.
How can we help you?"
Excerpt from a call with Netflix
Tuesday, March 19, 2024 2:20 PM

They may ask you to enter information with the dial pad

"Welcome to Netflix. For English, press one. Or stay on the line. We are currently experiencing unusually long wait times due to higher than normal call volume. Chat support and answers to frequently asked questions are also available on our help center at help dot netflix dot com.
For faster service, log in to netflix dot com and find the six digit service code located at the bottom of any netflix dot com web page.
Enter your service code now."
Excerpt from a call with Netflix
Tuesday, May 21, 2024 4:41 AM

They may ask you to say or enter information

"Welcome to Netflix. For English, press one or say on the For faster service, log in to net flicks dot com and find the six digit service code located at the bottom of any netflix dot com web page."
Excerpt from a call with Netflix
Wednesday, April 3, 2024 1:04 PM
In fact, much of this information on this page is superfluous because this Netflix phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Netflix operates the call center for this 800-585-8131 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 43,979 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Netflix phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Netflix staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Netflix is Sunday. The most busy day to call is Friday, which averages 46% more phone calls by comparison. Again, this is based on a sample of 43,979 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Saturday, which is 85% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Shortest
Wed
Thu
Fri
Sat
Longest

The best time to call Netflix

In summation, the best day to call Netflix is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Netflix staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this Netflix Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 5, 2023

The majority of people call Netflix to resolve issues relating to accessing accounts, consulting tech support for using their app/devices and changing/canceling subscription plans. Upon calling Netflix, you'll stay on the line for English or press 5 for Spanish.

If you're already a Netflix customer, the automated recording directs you to log in online at their website using your account info, and then enter into the phone's keypad a six-digit service code found at the bottom of the webpage. This method provides faster service over the phone. 

Since I don't have a Neflix account, I couldn't take advantage of this expedited method. So, I waited for menu options but received none; instead, I was placed on hold to speak with a customer service representative. Music played, and then, the call went silent, so I hung up and called back. 

I repeated the process by waiting on hold and was told by the automated system that my call would be answered in about 30 seconds. In about that time, a representative came on the line and asked if I had a current account. Since I was a new customer, she proceeded to share the variety of plans offered through Netflix, starting with a basic $6.99 monthly plan that allows you to watch limited shows and movies with ads up to a premium $22.99 monthly subscription for unlimited shows and movies with no ads.

In addition, the rep explained that you can access your Netflix subscription on multiple devices, based on the plan you purchase and can watch online through the website on a tablet, on a TV or via the app on any device. There are no contracts, she added, and you can cancel at any time. She reminded me that the monthly subscription payment will be processed automatically at the beginning of each billing cycle. 

The rep was knowledgeable and patient without being pushy or persistent. She advised me to sign up online by choosing any plan, creating a password and adding a payment method. I was curious about any promotions, deals or trials that Netflix offers, but she confirmed that currently, there are no trial periods. She suggested I sign up for the basic subscription to try it out and upgrade to another plan at anytime. 

She also shared that I could purchase a $25 gift card at any local retailer or online to try Netflix for a short time. This way, I could watch Netflix until the gift card amount runs out before making a decision. Gift cards are redeemed online.

Once I asked all my questions, the rep ensured that I had everything I needed before we hung up, and she again directed me to the website to set up an account once I was ready. While the website has extensive links to online help, I found calling customer support to be a productive and supportive use of time, thanks to an efficient and accessible team. 

 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Netflix

If you have time to do a bit of reading before you call Netflix, we recommend you read over some of our problem-specific articles.

How Do I Disable the Audio Descriptions on Netflix?

You can disable the audio descriptions on Netflix by following the steps given above. The process is simple and easy to follow. Every device whether TV, tablet or smartphone has the features and allows disabling of audio description on Netflix. You can pick the movies that you want to view the audio descriptions for and which ones to disable their audio descriptions. Contact Netflix for further guidance.

How Do I Recover a Hacked Netflix Account?

If you think your Netflix account has been hacked then you need to take steps to recover sole access to it. Firstly, you need to change your password. Then you need to require all devices to sign in again using it. Then you should change the email associated with your Netflix account, and take additional steps just to be sure.

How Do I Recover My Netflix Account?

The easiest way to recover your Netflix account is by reading these helpful tips.

Top Netflix customer service problems

Click the link above to get answers to just about any Netflix customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Netflix, and their purpose. Are any of these similar to the reason you are trying to call?
Unauthorized charges: "I keep getting charges on my bank account for this Next Flex stuff, and I have no idea what's going on."
- From a call lasting 27m 17s , May 24, 2024 3:40 PM
Changing email address: "I lost my Netflix account or email, so I want to change my email."
- From a call lasting 9m 6s , May 23, 2024 12:27 PM
Email update error: "He updated my email to the wrong address and disconnected the call."
- From a call lasting 7m 15s , May 23, 2024 12:14 PM
Incorrect email update: "I want to update my Netflix mail and he updated my Netflix mail, but unfortunately, he updated it with the wrong mail."
- From a call lasting 3m 8s , May 23, 2024 12:08 PM
Email update issue: "I want to update my Netlify account email but it got changed to another person's email."
- From a call lasting 3m 46s , May 23, 2024 12:04 PM
Change email address: "I lost access to my account emails and need to update my email address."
- From a call lasting 2m 40s , May 23, 2024 11:52 AM
Trouble playing movie: "I'm trying to access and stream a movie on Netflix but it keeps showing an error message saying we cannot play this title right now."
- From a call lasting 9m 3s , May 23, 2024 10:06 AM
Trouble streaming content: "We are trying to stream a movie on Netflix, but it only plays for a few seconds and then shows an error message."
- From a call lasting 6m 1s , May 23, 2024 9:53 AM
Call disconnected: ""
- From a call lasting 1m 13s , May 23, 2024 8:02 AM
Assistance with reactivating account: "It won't let me sign in and is asking for a valid email to reactivate my membership."
- From a call lasting 13m 23s , May 22, 2024 10:40 PM

More Netflix Customer Service Contacts

There are of course other ways to contact Netflix customer service besides the phone. Below we list the best ones, by medium.

Netflix Customer Service Live Chat

help.netflix.com - Customer Service
Click "Start Live Chat" at the bottom
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Netflix provides this option.

Netflix Customer Service on X (formerly Twitter)

@Netflixhelps - Customer Service
Customer service Twitter feed
Netflix, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Netflix Customer Help Desk / Web Support

help.netflix.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Netflix customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Netflix's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Netflix agent. This phone number is Netflix's best phone number because 309,348 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-585-8131 include Cancel My Services, Account Access, Refund a Charge, Streaming or Download Trouble, Request a Show and other customer service issues. The Netflix call center that you call into has employees from Colorado, Oregon, Michigan and is open 24 hours, 7 days according to customers. In total, Netflix has 5 phone numbers. It's not always clear what is the best way to talk to Netflix representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Netflix. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Netflix. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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