A:Don't press or say anything OR press 0.Our free phone can also navigate phone menus to get a live human at Amazon for you.
Q:
Does Amazon offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 3 seconds.The longest hold times are on Saturday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Amazon below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Amazon phone number to document the phone system.
Here is how our research team describes the way the Amazon phone system greets you: Let's verify your account. If I can send you a text message to verify your account, say "Yes."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press or say anything OR press 0
Below are some clips we've found from Amazon's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Welcome to Amazon customer service.
I'm here to help you, first, by finding your account.
Then by asking you a few questions to get the right help. Just so you know, this call may be recorded to provide you with the best support.
Let's verify your account.
So I can better help you. We can do that through a text message"
Excerpt from a call with Amazon
Wednesday, January 3, 2024 5:31 PM
They may ask for information for security purposes
"Hey. I can help you get information on your order.
Has your order already shipped?
You already been charged for your order?
K. It's possible your payment has been declined.
Check the billing address and credit card number you used to place the order to make sure they're correct.
For security reasons, your bank can't tell us why your payment may have been declined."
Excerpt from a call with Amazon
Monday, April 7, 2025 8:20 PM
They may need the phone number on your account
"Welcome to Amazon. Please note that this call may be recorded for training and quality purposes.
To make this easier, I can text you a link to our customer service home page where you can quickly find answers and resolve your issue.
If you want me to send you the link, say yes, or you can stay on the line.
To verify your account so I can better help you, We can do that through a text message, and it only takes a second.
I've got your phone number pulled up here. Can I send you a text message to verify your account?"
Excerpt from a call with Amazon
Thursday, June 5, 2025 1:42 AM
They may ask your reason for calling (instead of a menu)
"For example, you can say things like, my order didn't arrive, or I'm waiting on my refund."
Excerpt from a call with Amazon
Tuesday, October 8, 2024 2:51 AM
They may ask you to enter information with the dial pad
"Welcome to Amazon. Please note that this call may be recorded for training and quality purposes.
Enter the text to verify your account. Open the link to continue."
Excerpt from a call with Amazon
Wednesday, April 9, 2025 5:42 PM
They may ask you to say or enter information
"Representatives are busy. All representatives are busy. All representatives are busy. All
Let's verify your account. Please say or enter your account number. Two"
Excerpt from a call with Amazon
Thursday, April 11, 2024 10:22 PM
What are the hours and when should I call?
Amazon operates the call center for this 888-280-4331 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 144,903 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Amazon at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Amazon phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Amazon staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Amazon is Sunday.The most busy day to call is Monday, which averages 47% more phone calls by comparison.Again, this is based on a sample of 144,903 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Saturday, which is 63% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Amazon is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Amazon staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Most people call Amazon's 888-280-4331 customer support number to troubleshoot order delivery issues such as delayed deliveries, missing packages, or broken/damaged items. As soon as you call, you're greeted with an automated recording that requires account verification. Amazon sends you a text message to proceed with verifying your account and you'll have to reply to their text with the word 'yes.' This allows Amazon's support team to access your orders.
After this verification, you'll be asked to say exactly what you need help with, and you're not given a menu of options unless you specifically ask for that. Since I was waiting for a delayed delivery, I said the words 'package delivery' to receive assistance.
The automated system instructed me to say which order I needed help with, so I replied with one item in my order, which actually contains a few different things. The system confirmed that I needed delivery help with this item and placed me on a brief hold to connect me with a customer service rep. In less than five minutes, I was transferred to someone who asked how they could help me.
After explaining my dilemma with a delayed delivery, the rep accessed my account to try to discover the cause of the delay. Apparently, my order was stuck somewhere and had not even shipped yet, though it was supposed to have already arrived. Unfortunately, the rep could not understand or explain why my order was not moving through the system. He said he could resolve the situation by placing my order on the priority list for shipment within 24-48 hours and refund me a portion of my payment.
However, my online account still wouldn't provide tracking details or show that my order was in the queue, so I asked when this would be updated. As helpful as he tried to be, the rep didn't have an answer for this and transferred me to his supervisor for more assistance.
After a brief hold, an Amazon supervisor got on the phone and profusely apologized for the mishap. He explained that once my order ships, all online details will be updated on my account. In addition, he offered to give me a $25 gift card to make amends for their mistake. I agreed to this and thanked him for helping, even though I was a bit frustrated that no one seemed to know where my order was.
After waiting a few more minutes, the rep confirmed that my order would be prioritized for 24-hour shipping and gave me a reference number for verification purposes. He also added that a faster way to access customer service is via Amazon's website, where you can virtually chat with associates directly from your phone or computer. I'm glad he shared that, as I plan to follow up via web in the next day or two to check on my order. Whether you call or check online, I think Amazon does a decent job assisting customers.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Amazon
If you have time to do a bit of reading before you call Amazon, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Amazon customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Amazon, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel subscription: "I would like to cancel my Amazon unlimited music subscription."
- From a call lasting 5m 15s , Jun 14, 2025 10:55 AM
Refund request for insurance: "I was mistakenly charged for insurance on an appliance I bought."
- From a call lasting 22m 44s , Jun 14, 2025 7:35 AM
Accessing Prime Video: "I can't get into my Amazon Prime Video even though it's through my phone plan."
- From a call lasting 10m 6s , Jun 14, 2025 7:04 AM
Unauthorized charge dispute: "I just canceled the Amazon Prime Video yesterday, but you charged me again today."
- From a call lasting 12m 5s , Jun 14, 2025 6:48 AM
Information about why customers call Amazon is extracted from issues that customers have reported to GetHuman.
Login, describe problem in steps 1 & 2, click "Chat" button lower right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Amazon provides this option.
Amazon's main Twitter Page, mainly used for advertisements and other Amazon.com events
Amazon, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of Amazon, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Amazon customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Amazon's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amazon agent. This phone number is Amazon's best phone number because 85,794 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-280-4331 include Return an Order, Missing Delivery, Refund an Order, Dispute a Charge, Can't Login and other customer service issues. The Amazon call center that you call into has employees from Arizona, Washington, North Carolina, India and is open 24 hours, 7 days according to customers. In total, Amazon has 2 phone numbers. It's not always clear what is the best way to talk to Amazon representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Amazon. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Amazon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
