Amazon Phone Number

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  • Calls Amazon's Customer Service department
  • The average hold time is 1m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:30am
  • Popular issues for this call center: Return an Order, Missing Delivery, Refund an Order, Dispute a Charge, and Can't Login.
  • Reach a live Amazon agent: Don't press or say anything OR press 0
  • What you hear when you call: Let's verify your account. If I can send you a text message to verify your account, say "Yes."

Calling Amazon Customer Care at 888-280-4331

Nov 23, 2023

Most people call Amazon's 888-280-4331 customer support number to troubleshoot order delivery issues such as delayed deliveries, missing packages, or broken/damaged items. As soon as you call, you're greeted with an automated recording that requires account verification. Amazon sends you a text message to proceed with verifying your account and you'll have to reply to their text with the word 'yes.' This allows Amazon's support team to access your orders.

After this verification, you'll be asked to say exactly what you need help with, and you're not given a menu of options unless you specifically ask for that. Since I was waiting for a delayed delivery, I said the words 'package delivery' to receive assistance.

The automated system instructed me to say which order I needed help with, so I replied with one item in my order, which actually contains a few different things. The system confirmed that I needed delivery help with this item and placed me on a brief hold to connect me with a customer service rep. In less than five minutes, I was transferred to someone who asked how they could help me.

After explaining my dilemma with a delayed delivery, the rep accessed my account to try to discover the cause of the delay. Apparently, my order was stuck somewhere and had not even shipped yet, though it was supposed to have already arrived. Unfortunately, the rep could not understand or explain why my order was not moving through the system. He said he could resolve the situation by placing my order on the priority list for shipment within 24-48 hours and refund me a portion of my payment.

However, my online account still wouldn't provide tracking details or show that my order was in the queue, so I asked when this would be updated. As helpful as he tried to be, the rep didn't have an answer for this and transferred me to his supervisor for more assistance.

After a brief hold, an Amazon supervisor got on the phone and profusely apologized for the mishap. He explained that once my order ships, all online details will be updated on my account. In addition, he offered to give me a $25 gift card to make amends for their mistake. I agreed to this and thanked him for helping, even though I was a bit frustrated that no one seemed to know where my order was.

After waiting a few more minutes, the rep confirmed that my order would be prioritized for 24-hour shipping and gave me a reference number for verification purposes. He also added that a faster way to access customer service is via Amazon's website, where you can virtually chat with associates directly from your phone or computer. I'm glad he shared that, as I plan to follow up via web in the next day or two to check on my order. Whether you call or check online, I think Amazon does a decent job assisting customers.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Reasons customers like you called recently

Recast tv not working
Received email that my acct was blocked due to problems with card on file. Is it legitimate?
I could not receive the QR code for my return . Order ****-*******-******* so I paid...
Prime shipping stated available but isnt
Accidentally ordered two * tb memory for my computer. Tried to cancel * but they are be...
I am unable to order Amazon from my phone?*I have not been told why?
How do call a representative of TotalAv*A request was made today to reset my TotalAv pa...
We have a subscription for a particular brand of WHOLE coffee beans. This month, we rec...
I need to verify that an email purporting to originate from ‘Prime Video’ is legitimate...
I received an email stating my Prime account is being removed today. It also requested...
I forgot my password so i do the email verification then it asks for a code from the ph...
Amazon prime CLOSEDMY ACCOUNT *PLZ HELP ME LOG BACK IN THANKU
Some Amazon deliveries are made to my address ** Cadieux street in of to CARILLON CRESE...
I’ve been on hold for almost an hour while they are trying to fix a very minor customer...
Can’t find what I ordered

Amazon Customer Phone Number 888-280-4331 - Stats

Phone number to dial888-280-4331
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:30am
Average wait1 minutes
Current wait2 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, chat, web, facebook, twitter
Quality of communication52%
Quality of help51%
Customer votes74,380
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Amazon's Best Toll-Free/800 Customer Phone Number

This is Amazon's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amazon agent. This phone number is Amazon's Best Phone Number because 1,820,712 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-280-4331 include Return an Order, Missing Delivery, Refund an Order, Dispute a Charge, Can't Login and other customer service issues. The Amazon call center that you call into has employees from Arizona, Washington, North Carolina, India and is open 24 hours, 7 days according to customers. In total, Amazon has 1 phone number. It's not always clear what is the best way to talk to Amazon representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Amazon?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Amazon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Amazon, including live chat and email and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Amazon Customer Service page for more information.
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