Amazon Customer Service

Ways to contact Amazon and solve common issues

Use Amazon's Phone Number

Amazon's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Amazon

Contacting Amazon customer support

Below you can compare and contrast the 7 ways to contact Amazon by looking at which ones are the fastest and which ones other customers recommend the most for solving Amazon customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Amazon across the following channels: Phone, Email, Chat, Web, Facebook, Twitter.

Phone number / contactWaitVotes
Customer Service
3 mins2383
Customer Service
< 10 hrs2085
Live Chat at
Customer Service
3 mins999
Online Help at
Customer Service
< 6.85715 hrs1664
Customer Service
10 mins2701
Customer Service
6 mins2550
Online Help at
Customer Service
< 2 hrs2542

Amazon: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Amazon.
There's more!
Click below to show 77 more questions, answers, and complete guides to common Amazon customer support problem.

Recent reasons customers contacted Amazon:

I want a book of shayari by Ghalib in Hindi language.Is it possible?I will pay the amou...
My order was not received yet
I have ordered * item by mistake* I want to cancel that items *Pls help and cancel my order
I made a. Order for **.** around November **th and logged in to check the status. It sh...
locked out of account fraud
Package showed up that I never ordered
My account has been blocked.*It’s tells me unusual activities have been used & wont all...
Hello, I am trying to retrieve my amazon account, it has been blocked.**I have tried t...
My Amazon Prime payment is being deducted twice from my account.
I get a product now on a subscription basis every other month I want to discontinue...
I have some returns that have not been credited to my card.
Se extravi* mi tarjeta de regalo y quiciera recuperar el monto de la misma, m podr*an d...
sir i have a bussiness account problem i have achange of our shop name and addresses bu...
** yr old father signed up for Starz not knowing what he was doing. I caught it almost...
I want shipping charges refunded because they failed to expedite the shipment and it’s...
More customer issues

Help me with my issue

Does GetHuman work with Amazon?

GetHuman does not work with Amazon's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Amazon at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Amazon's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Amazon at a Glance

Amazon has 1 chat option
Amazon has 1 customer email
Amazon has 2 help forums
Amazon has 1 twitter handle
Amazon has 1 facebook page
Contact information overview

Answered on this page:

How Do I Find Black Friday Deals for Amazon?
How Do I View My Friend’s Wish List on Amazon?
How Do I Reprint a Shipping Label for Amazon?
How Do I Request a Price Match from Amazon?
How Do I Get Free Shipping for Amazon?
Does Amazon Fresh Deliver to Hospitals?
What Do I Do If My Amazon Fresh Delivery Is Missing?
Solutions to common issues

Contacting Other Companies

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