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Amazon Customer FAQ

Top Answers & How-to Guides

What is Amazon's Phone Number?

The question we are asked most often is about how to talk to Amazon customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Transfer an Amazon Gift Card to Another Account?

You can't transfer an Amazon gift card to another account. However, you can purchase a digital card for someone else. You can go to...

How Do I Unlock My Amazon Account?

Ensure you have an Amazon account already created. Use your email address or mobile number to unlock your Amazon account. Use that...
Ask any question you have about Amazon customer service, get an answer now.

Recent Amazon Customer Questions

The defective item was sent to Amazon.de Repair Services

If you have sent a defective item to Amazon.de Repair Services, Amazon will process your return after it is received at the fulfillment center. If the return is accepted, you'll receive an email notification and a refund will be issued to your original payment method. If the item can be repaired, Amazon will send the repaired item back to you. Typically, returns are processed within 2-3 business days after they arrive at the Amazon repair center. If you don't receive any updates after more than a week, there is a link to the contact information right here on the page you are viewing to reach out to Amazon.de for further assistance.
Asked Jun 11, 2024 11:12 AM

Can I use my Amazon account for Amazon Local?

Yes, you can use your existing Amazon account for Amazon Local. Your login details would remain the same for both. Please note though that Amazon Local is no longer operating as a separate entity, its deals have been moved over to Amazon's main site to streamline operations. Therefore, all Amazon Local deals are now available on Amazon.com so you can use your normal Amazon account to access these deals.
Asked Jun 4, 2024 8:16 AM

How do I forward a package I received to the correct recipient

To forward an Amazon package you've received in error, you should contact Amazon's customer service directly. However, if you'd like to do it yourself, you'll need to arrange this through a courier or postal service. Remember, this may come with additional costs. It is important to know that Amazon takes privacy and data security seriously, and it's officially recommended to get in touch with Amazon if you've received a package addressed to someone else. Let Amazon guide you on the best next steps to respect privacy and the handling of the error.
Asked May 29, 2024 12:44 AM

Stop sending a bill when item was already returned and clarified

We're sorry to hear that you're still being invoiced for an item you've returned. Normally, when a returned item is received by Amazon, they process the return within 3-5 business days (or up to 7 business days for internationally shipped returns) and indeed credit your original form of payment. If it's been longer than this, there may be a delay or issue. Please double-check your account to confirm the return was successfully processed. If the problem persists, you should use the contact link available on this page to get in touch with Amazon Customer Service directly for a resolution.
Asked May 23, 2024 6:54 PM

I never received the order or my refund

We're sorry to hear that you're having this issue. If the estimated delivery date for your package has passed and you haven't received it, please report the issue with the order via your Amazon account, under "Your Orders". As for your refund, it can typically take 3-5 business days to reflect in your account after being processed. If it's been longer than this and you haven't seen your refund, please report this issue through your Amazon account too. If these steps still don't resolve your issues, you can find the most up-to-date contact information here on this page.
Asked May 21, 2024 10:20 PM

Help me with my Amazon customer service issue

Amazon Gift Cards

How Do I Transfer an Amazon Gift Card to Another Account?

You can't transfer an Amazon gift card to another account. However, you can purchase a digital card for someone else. You can go to...

If I Don't Claim an Amazon Gift Card, What Happens?

Amazon physical gift cards and digital gift cards never expire which means you can still use the gift card in the future. However,...

How Do I Check the Balance on My Amazon Gift Card?

Knowing how much is on your Amazon gift card helps you plan purchases. You can learn the balance when you load the gift card to your...

How Do I Request a Refund to a Gift Card from Amazon?

Amazon gift card refund, Amazon refund, Amazon return

What Do I Do If My Amazon Gift Card Balance Won't Load?

If Amazon isn't loading or displaying your gift card balance correctly, you need to figure out the problem and how you can fix it before...

How Do I Send an Amazon Gift Card to Someone?

You can purchase an Amazon eGift card, physical card and print-at-home gift cards. These gift cards are pre-loaded with a certain amount...

What Do I Do If Amazon Lost My Order?

If you are an Amazon customer and your package has not arrived as scheduled, or it is showing it as "delivered" in the tracking inbox...

What Do I Do If My Amazon Gift Card Was Stolen?

This article outlines what to do if your amazon gift card has been misplaced or stolen. If you would still like access to the credit...

What Do I Do If My Amazon Gift Card Code Is Unreadable?

As frustrating as an unreadable gift card code is for the recipient, take solace that Amazon has a variety of options in place for...

Amazon Account

How Do I Unlock My Amazon Account?

Ensure you have an Amazon account already created. Use your email address or mobile number to unlock your Amazon account. Use that...

Where Can I Find My Amazon Account Number?

Amazon customer accounts do not have visible account numbers. If you own a seller account, your account number is available on the...

Is It Possible to Merge Two Amazon Accounts?

There are multiple reasons why you might want to merge your Amazon account with one belonging to someone else. As a customer, you cannot...

How Do I Update the Credit Card on File with My Amazon Account?

Amazon allows its customers to update their credit cards with stored information in their active accounts. Whether they face a payment...

What Is My Security Code to Amazon?

Amazon gives its customers a security code which is a series of numbers and is a component of the two-step verification system in amazon....

What Is My Security Access Code on My Amazon Account?

The Amazon account security access code makes it possible for Amazon's delivery man to access your apartment. You can provide it under...

How Do I Change My Phone Number on My Amazon Account?

Amazon makes changing your mobile phone number associated with your Amazon account. Should you run into issues changing your Amazon...

How Do I Change My Amazon Email Address?

Amazon makes it a cinch for Amazon users to easily change the email address associated with their Amazon account. Moreover, should...

Amazon Orders

How Do I Buy a Gift Card from Amazon?

Amazon provides shoppers with three different gift card options for its cards: e-gift cards, classic cards or print at home codes....

How Do I Use My Amazon Gift Card for My Purchase?

Amazon is one of the world's largest online retailers, and using an Amazon gift card it easy. Gift cards can be redeemed by Prime members...

How Do I Send Someone an Amazon Gift Card?

Amazon customers can purchase physical gift cards, e-gift cards and foldable gift cards they can print at home. You can either shop...

How Do I Cancel My Amazon Order?

This article outlines the quick, easy steps to canceling an Amazon order via the company website or customer service telephone number....

How Do I Cancel a Video Subscription to Starz, Hbo or Other Places on Amazon?

Amazon's subscription video and streaming service enable customers in the United States. and other served areas worldwide to enjoy...

How Do I Make an Order for the Amazon Cyber Monday Event?

Amazon makes it easy for customers to take advantage of Cyber Monday deals. Customers can install Amazon Assistant to find out about...

Amazon Prime

How Much Does Amazon Prime Cost?

If you are looking for a convenient and affordable way to stream movies, TV shows and music, and store your photos safely and securely,...

Does Amazon Offer a Free Trial of Amazon Prime?

Amazon is the world's leading online retailer providing goods and services to millions of customers. Opening a Prime membership with...

How Do I Get a Refund for My Amazon Prime Delivery?

Amazon Prime members have several options they can use if they are charged for delivery. They can call Amazon directly to request a...

How Do I Order Delivery from Amazon Prime?

This article outlines how Amazon customers can order delivery from Amazon Prime. If you are unsure of how to make an Amazon Prime order,...

How Do I Sign Up for Amazon Prime?

People who want to signup for Prime can do so by following a few simple steps. If you already have an Amazon account, you can log into...

What Do I Do If My Amazon Prime Delivery Is Late?

If your Amazon Prime delivery is late, you should first check or track your order and find out where it is. You can get many perks...

Amazon Shipping

How Do I Change the Shipping Address for My Amazon Order?

Amazon is one of the biggest companies in the world and someone making an Amazon purchase is a possibility. If you need to update your...

How Do I Check the Status of My Delivery from Amazon Fresh?

Amazon Fresh is a convenient way of shopping for groceries, meat, snacks, and other items. When you order items from Amazon Fresh,...

Can I Get a Refund If Amazon Fresh Takes Too Long?

You can get a refund from Amazon when your order takes too long or when you receive goods that are spoilt or spilled. In case your...

How Do I Check the Status of My Delivery from Amazon Prime?

Amazon Prime is committed to providing quality services to its customers. These services include delivering the orders on time. However,...

Can I Get a Refund If Amazon Prime Takes Too Long?

Amazon Prime comes with many benefits like free same-day deliveries, access to unlimited photo storage on Amazon Cloud Drive, and access...

Can I track my Amazon package?

Yes, you can track your Amazon package easily. After placing an order, Amazon provides a tracking number for each package. To track...

Can I cancel an Amazon Fresh order?

Yes, you can cancel an Amazon Fresh order. To cancel an order, go to the "Your Orders" page on the Amazon website or mobile app. Locate...

Amazon Payments

What Do I Do If My Discount Code Was Not Applied to My Amazon Order?

An Amazon promotional code is an excellent way to purchase eligible products for discounted prices. However, some customers experience...

How Do I Request a Price Match from Amazon?

Amazon customers who seek affordable deals often want lower costs for identical items while they shop. While some wonder how to get...

How Do I Report a Price Decrease on Something I Recently Ordered from Amazon?

While Amazon did have an active price decrease policy in the past, it has discontinued price matching or refunding the difference when...

Can I Contact the Seller Before My Order Is Placed on Amazon?

Amazon is a giant online retailer that ships to 65 countries. If you have a question about an item that you would like to order, you...

How Do I Get a Refund from Amazon?

You can get a refund or an exchange for an item you purchased from Amazon after returning the item. You can return an item to Amazon...

How do I dispute a charge with Amazon?

If you notice suspicious or unauthorized transactions on your Amazon account, it is important to determine the reason for the charges...

What is Amazon's price matching policy?

Amazon has a price matching policy known as "Amazon's Price Match Guarantee." This policy states that Amazon does not offer direct...

Amazon Lockers

How Do I Find an Amazon Locker Location?

With more people worrying about their Amazon orders being stolen by porch pirates, or their packages being left out in the elements,...

Amazon Fresh

How Do I Get a Refund for My Amazon Fresh Delivery?

Amazon fresh is a fantastic service that allows you to have fresh food delivered to your door from Amazon. If you're having problems...

What Do I Do If My Amazon Fresh Delivery Is Late?

Amazon Fresh allows you to have groceries delivered directly from Amazon to your door. To order from Amazon Fresh, you'll need to live...

How Do I Recover My Amazon Fresh Email and Password?

Amazon Fresh is a grocery delivery service that is available for Amazon Prime subscribers. The service saves you the hustle of traveling...

How Do I Order Delivery from Amazon Fresh?

Amazon Fresh is the grocery arm of Amazon and can deliver fresh produce to your doorstep. The process of ordering from Amazon Fresh...

How Do I Sign Up for Amazon Fresh?

Amazon Fresh is available for Amazon Prime subscribers in some selected cities in the United States and Germany. To sign up for Amazon...

Does Amazon Fresh Deliver to Hospitals?

Amazon Fresh tries to provide the customers with the best experience when they are shopping. They do this by delivering your order...

What Do I Do If My Amazon Fresh Delivery Is Missing?

Amazon Fresh is a grocery delivery service that delivers fresh farm produce, meat snacks, and other household items. The service is...

Amazon Account Settings

How Do I Recover My Amazon Prime Email and Password?

Amazon Prime members have several options they can use to recover their email or password. Prime members can call customer service...

How Do I Reprint a Shipping Label for Amazon?

Find out how to reprint a shipping label for an Amazon package.

How Do I Change My Amazon Order Quantity?

Amazon quantity update, Amazon order amount correction, change amazon order

What Is My Amazon Reviewer Rank?

Amazon relies just as heavily on feedback from Amazon customers regarding Amazon reviewers as it does on feedback left on products,...

Amazon Returns

How Do I Return an Item to Amazon from Their Black Friday Sale?

This article talks about returning an Amazon item that you purchased during Amazon's Black Friday sale. A detailed set of instructions...

How Do I Return an Item to Amazon from Their Cyber Monday Sale?

This article discusses returning an Amazon item or items you bought during Amazon's Cyber Monday sale. A set of instructions for the...

How Do I Exchange an Item from Amazon?

GetHuman is an agency that connects customers of big companies such as Amazon to enable them to share their service experiences. We...

Does Amazon Pay for Shipping on Returns or Exchanges?

You do not need to worry about the cost of returns or exchange shipping on Amazon if the cause is not your fault, and you use the provided...

How Do I Track My Amazon Return?

You can return an item that you bought to Amazon so long as it is legible for return. Some of the items that you cannot return to Amazon...

How Do I Check That Status of My Amazon Refund?

Amazon allows you to check the status of your order and the status of your refund too. Just follow the steps above to check either....

How Do I Return an Item from Amazon?

Shopping for products can be easy to do, but the reverse can be quite a task. So customers may need easy-to-follow guides such as the...

Amazon Deals

How Do I Find Black Friday Deals for Amazon?

Black Friday is the biggest shopping event of the year. It allows people to get ready for Christmas as there are many deals available...

How Do I Make an Order for the Amazon Black Friday Event?

Black Friday is held on the 27th of November 2020; you'll find that Amazon has a dedicated page on the day, which will be packed full...

How Do I Find Cyber Monday Deals for Amazon?

The best way to find Cyber Monday deals for Amazon is by checking out their website. The retailer will post ads and updates on their...

Amazon Gift Lists

How Do I View My Friend’s Wish List on Amazon?

The Amazon wish list is a list of items that a person wishes to get one day. You can request your friend to share their Amazon wish...

How Do I View a Friend's Wish List on Amazon?

You can view a friend's wish list on Amazon by following the highlighted steps above. It's vital that your friend shares their list...

Amazon Music

How I Can Use Downloaded Music from the Amazon Music App as My Ringtone?

If you would like to use your Amazon Music download as your ringtone on Android, first download your song. Use a file manager app to...

Amazon Subscriptions

How Do I Cancel My Amazon Prime Membership?

If you have an Amazon Prime membership, follow these simple steps to cancel the subscription.
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