Amazon Customer FAQ

Amazon Prime members have several options they can use if they are charged for delivery. They can call Amazon directly to request a refund. A customer service representative will walk you through the steps needed to get a refund and provide an ETA. Members can also visit the website or use the app to request a refund for delivery. Once you log into your account, you will need to select your order history and choose the order in question. Select the option "problems with my order," and detail the issue. Members can also use the contact us option when they visit the website. This option will allow you to provide details about your issue without logging into your account.

Linking a phone number to your Amazon account enhances security and enables alternative login options. It also serves to provide order updates and facilitate communication in case of issues. Users may register multiple phone numbers but cannot share a number across different accounts. The process to change a linked phone number includes signing in to your account, accessing the

Linking a phone number to your Amazon account enhances security and enables alternative login options. It also serves to provide order updates and facilitate communication in case of issues. Users may register multiple phone numbers but cannot share a number across different accounts. The process to change a linked phone number includes signing in to your account, accessing the

This article describes setting up your Amazon Echo for your home. Instructions are given for activating it and connecting it to the Alexa app. Instructions are also provided for synching the Echo with any smart home devices you want to connect to it and control from it. Troubleshooting advice is given as well.

If you are an Amazon customer and your package has not arrived as scheduled, or it is showing it as "delivered" in the tracking inbox but you cannot locate the package, you have options. There are a two ways you can report a lost package online, described above. You can also call Amazon customer support and speak with a representative about a lost package and refund or replacement.