Amazon Customer Service

Contact Amazon & solve common issues

Use Amazon's Phone Number

Amazon's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Amazon. Below you will also find the phone and non-phone-based contact information we've gathered.

Amazon: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Amazon.
There's more!
Click below to show 77 more questions, answers, and complete guides to common Amazon customer support problems.

Contacting Amazon customer support

Below you can compare and contrast the 7 ways to contact Amazon by looking at which ones are the fastest and which ones other customers recommend the most for solving Amazon customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Amazon across the following channels: Phone, Email, Chat, Web, Facebook, Twitter.

Phone number / contactWaitVotes
Customer Service
3 mins2439
Customer Service
< 10 hrs2141
Live Chat at
Customer Service
3 mins999
Online Help at
Customer Service
< 6.85715 hrs1720
Customer Service
10 mins2757
Customer Service
6 mins2606
Online Help at
Customer Service
< 2 hrs2598

Recent reasons customers contacted Amazon:

A package was left at my address that does not belong to, nor is addressed to me. This...
i can't Sign in my primevideo *my account locked * please need help *and thanks amazon
Peres hasn’t turned up want my deliver asap
Was expecting delivery today and hasn’t turned up
I want to cancel my amazon prime !
Order no ***-*******-******* *received a roll of hockey stick tape instead of Solaray z...
Order ***-*******-*******, which I reported as missing with a photo of the wrong delive...
I returned an item in November and received a refund. Yesterday I received a email from...
Trying to activate prime video on our TVS
My Amazon Prime membership cancellation was ignored.
I returned the parcel with order no ****-*******-******* on November ** to the delivery...
Hi I have just collected my order from your locker. Instead of the gift card I had or...
Cannot confirm my Visa number has been changed recently for Amazon billing

Help me with my issue

Does GetHuman work with Amazon?

GetHuman does not work with Amazon's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Amazon at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Amazon's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Amazon at a Glance

Amazon has 1 chat option
Amazon has 1 customer email
Amazon has 2 help forums
Amazon has 1 twitter handle
Amazon has 1 facebook page
Contact information overview

Answered on this page:

What Do I Do If Amazon Lost My Order?
What Do I Do If My Amazon Fresh Delivery Is Late?
How Do I Sign Up for Amazon Fresh?
How do I get a refund from Amazon?
How Do I Get a Refund from Amazon?
How Do I Transfer an Amazon Gift Card to Another Account?
Where Can I Find My Amazon Account Number?
Solutions to common issues

Contacting Other Companies

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