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Amazon Customer Service

Ways to contact Amazon and solve common issues

Use Amazon's Phone Number

Amazon's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Call Amazon Customer Service

If you think your issue may not warrant a phone call, you can also read below for answers to common questions.

You can also scan over all the phone and non-phone-based contact information we've gathered for Amazon

Contacting Amazon customer support

Below you can compare and contrast the 7 ways to contact Amazon by looking at which ones are the fastest and which ones other customers recommend the most for solving Amazon customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Amazon across the following channels: Phone, Email, Chat, Web, Facebook, Twitter.

Phone number / contact	Wait	Votes
888-280-4331 Customer Service	3 mins	2383
cs-reply@amazon.com Customer Service	< 10 hrs	2085
Live Chat at amazon.com Customer Service	3 mins	999
Online Help at amazon.com Customer Service	< 6.85715 hrs	1664
facebook.com/Amazon Customer Service	10 mins	2701
@amazon Customer Service	6 mins	2550
Online Help at services.amazon.com Customer Service	< 2 hrs	2542

Amazon: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Amazon.

What Do I Do If I Have Not Received My Confirmation Email from Amazon? If you have not received your confirmation email from Amazon, there are a number of things you can do. First, make sure the message wasn't redirected to your spam folder. Next, make sure you are checking... Read more

What Do I Do If My Amazon Prime Delivery Is Late? If your Amazon Prime delivery is late, you should first check or track your order and find out where it is. You can get many perks if your delivery is late. After confirming the location of your order,... Read more

How Do I Get a Refund for My Amazon Prime Delivery? Amazon Prime members have several options they can use if they are charged for delivery. They can call Amazon directly to request a refund. A customer service representative will walk you through the steps... Read more

How Do I Check the Status of My Delivery from Amazon Fresh? Amazon Fresh is a convenient way of shopping for groceries, meat, snacks, and other items. When you order items from Amazon Fresh, they will be delivered right to your doorstep. You can therefore spare... Read more

What Should I Do When Amazon Delivery by Usps Is Missing? If you ordered something from Amazon that failed to arrive, contact the seller via Amazon's messaging system. Understand that the seller may or may not be able to help with issues related to USPS delivery.... Read more

How Do I Unlock My Amazon Account? Ensure you have an Amazon account already created. Use your email address or mobile number to unlock your Amazon account. Use that same email/number with a new password. Answer the security questions.... Read more

How Do I Check the Balance on My Amazon Gift Card? Knowing how much is on your Amazon gift card helps you plan purchases. You can learn the balance when you load the gift card to your account wallet, by check the balance by logging into your account and... Read more

There's more!

Click below to show 77 more questions, answers, and complete guides to common Amazon customer support problem.

See all 84 solutions...

Recent reasons customers contacted Amazon:

I want a book of shayari by Ghalib in Hindi language.Is it possible?I will pay the amou...

My order was not received yet

I have ordered * item by mistake* I want to cancel that items *Pls help and cancel my order

I made a. Order for **.** around November **th and logged in to check the status. It sh...

locked out of account fraud

Package showed up that I never ordered

My account has been blocked.*It’s tells me unusual activities have been used & wont all...

Hello, I am trying to retrieve my amazon account, it has been blocked.**I have tried t...

My Amazon Prime payment is being deducted twice from my account.

I get a product now on a subscription basis every other month I want to discontinue...

I have some returns that have not been credited to my card.

Se extravi* mi tarjeta de regalo y quiciera recuperar el monto de la misma, m podr*an d...

sir i have a bussiness account problem i have achange of our shop name and addresses bu...

** yr old father signed up for Starz not knowing what he was doing. I caught it almost...

I want shipping charges refunded because they failed to expedite the shipment and it’s...

More customer issues

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Does GetHuman work with Amazon?

GetHuman does not work with Amazon's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Amazon at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Amazon's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!