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WalMart Customer FAQ

Top Answers & How-to Guides

What is WalMart's Phone Number?

The question we are asked most often is about how to talk to WalMart customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Find My WalMart Account Number?

If you've lost or can't remember your Walmart account number, you can track it down a couple of different ways. The easiest method...

Is It Possible to Merge Two WalMart Accounts?

If you want to merge two Walmart accounts into one, you're out of luck. There is no way to do that, even if you own both of the accounts...
Ask any question you have about WalMart customer service, get an answer now.

Recent WalMart Customer Questions

why was my walmart order#2000119-40532141 cancelled?

We're sorry to hear that your order was cancelled. As an FAQ page, we don't have access to specific order details. Order cancellations can happen for several reasons like item unavailability, issues with the payment method, or shipping address problems. Please check the email account associated with your Walmart.com account for any messages related to this cancellation. Otherwise, the most updated contact information for Walmart's customer service is readily available here on this page you are viewing. They will be able to provide detailed information about your order.
Asked Jun 14, 2024 9:23 PM

Can I cash back a Walmart money order I didn't use

Yes, you can cash a Walmart Money Order that you haven't used. However, this process requires you to serve as both the purchaser and receiver. You would have to sign the front of the money order, where it says "Purchaser, Signer for Drawer", and on the back, where it says "Endorse Here". Remember to bring a valid ID when you go to cash it. However, do note that cashing a money order that you yourself purchased might be subject to the Money Services counter's policies, which might vary from store to store, so it's a good idea to check with the particular Walmart store where you plan to cash it.
Asked Jun 2, 2024 2:06 PM

I didn't get all of my stuff when they delivered my groceries order. Trying to contact the driver

We're sorry to hear about the issue with your grocery delivery. Walmart's delivery drivers typically don't have a way to be contacted once the delivery is completed. It's best to reach out to Walmart Customer Service directly to address the issue. They have the most accurate info on your order and they can take the necessary action such as compensating you for missing items or arranging a redelivery. Go to the Walmart Help page for details about contacting customer service. We hope this helps resolve your issue promptly.
Asked Jun 1, 2024 6:08 PM

I got charged for curbside order I didn't pick up

We're sorry to hear about this issue. When you place an order for pickup, the method of payment you selected at the time of your order should not be charged until you've officially picked up your items. It's possible that you're seeing an authorization hold, which is a temporary hold to verify the card can handle the transaction but is not an actual charge. If you didn't pick up your order and it was cancelled, any authorization holds will drop off on their own. If you see an actual charge on your account for an order you didn't pick up, it may be a mistake and should be addressed directly with your bank or credit card provider as soon as possible.
Asked May 25, 2024 1:51 PM

How do I report counterfeit products?

If you believe you have purchased a counterfeit product from Walmart, you should return the item to your nearest store with proof of purchase. Explain your concerns to the customer service team. If you bought the item online or wish to report online listings, you can contact the Walmart.com Help Center directly. They have a protocol in place for dealing with these situations to protect customers. However, if you believe this is a widespread problem, you might want to include U.S authorities by reporting the issue to the local law enforcement or to the Federal Trade Commission. Please take action as soon as you suspect an item is counterfeit to help prevent others from accidentally purchasing fake goods.
Asked May 16, 2024 12:45 PM

Help me with my WalMart customer service issue

Account Management

How Do I Find My WalMart Account Number?

If you've lost or can't remember your Walmart account number, you can track it down a couple of different ways. The easiest method...

Is It Possible to Merge Two WalMart Accounts?

If you want to merge two Walmart accounts into one, you're out of luck. There is no way to do that, even if you own both of the accounts...

How Do I Transfer a WalMart Gift Card to Another Account?

Walmart gift cards are accepted in any of the stores and can be used to make purchases of items from any department. You can utilize...

How Do I Unlock My WalMart Account?

Walmart is one of the largest retail companies in The United States, having a customer base that makes it the second largest retailer....

How Do I Request a Refund to a Gift Card from WalMart?

Walmart gift cards can't be replaced, returned nor refunded. If you purchased an item with your gift card, the refund amount will be...

How Do I Buy a Gift Card from WalMart?

Log in to your account and select the Gift Cards option to purchase a gift card from Walmart. Browse the available options or use the...

Delivery and Shipping

If I Don't Claim a WalMart Gift Card, What Happens?

Walmart gift cards never expire, but it's recommended you use them or add them to your account. Any unclaimed gift cards can still...

What Should I Do When WalMart Delivery by Usps Is Missing?

When your Walmart delivery by USPS goes missing, you have the option to file a claim with Walmart and the USPS to try to locate the...

How to Report an Issue with WalMart Delivery?

To report to Walmart about a delivery issue, fill out the online contact form if you prefer using that method of communication. The...

How Do I Complain to WalMart About a Late Delivery?

Before contacting Walmart regarding a late delivery, check for the status of your order first and the carrier for any shipping delays...

Gift Cards

How Do I Check the Balance on My WalMart Gift Card?

Walmart gift cards are an ideal gift for any occasion. They come in various amounts and you can even personalize them with a message,...

How Do I Send Someone a WalMart Gift Card?

For the hard-to-shop-for person on your list, a Walmart gift card is an excellent way to allow the recipient to purchase what they...

How Do I Use My WalMart Gift Card for My Purchase?

Using your Walmart gift card can help you get the items you want without spending your cash. Walmart gift cards can be added at checkout...

What Do I Do If My WalMart Gift Card Balance Won't Load?

If one of Walmart's gift card balance checking tools won't load or display your Walmart gift card's balance, you should figure out...

How Do I Activate My Walmart Gift Cards?

Walmart offers gift cards to its customers which they can load cash in and use to buy gifts for loved ones. However, to use the card,...

Returns and Exchanges

How Do I Return My Item to WalMart?

Most items bought at Walmart.com or in-store can be returned 90 days after purchase. Items bought online can be returned by mail or...

How Do I Exchange an Item from WalMart?

Walmart has a very customer-friendly return policy. When it comes to returns, no matter what the policy says, a store manager can override...

Does WalMart Pay for Shipping on Returns or Exchanges?

You may get free shipping for returns or exchanges on Walmart. You need to contact the customer service team first. They will send...

How Do I Track My WalMart Return?

To track a package purchased from Walmart.com, you will need the email address used when the order was placed along with the 13-digit...

How Do I Return an Item from WalMart?

This guide helps Walmart customers with returning online and in-store purchases. Online customers can use their Walmart account to...

Refunds

How Do I Find Black Friday Deals for WalMart?

As a major retailer, Walmart generates a lot of call traffic from the millions of customers shopping at various stores in the U.S....

How Do I Check That Status of My WalMart Refund?

When you return an item to a Walmart store, you should receive your refund in 3 to 5 business days. Refunds for all purchases will...

What's the Best Way to Get a Refund from WalMart?

It might be a daunting task to get a refund for goods once you've bought them. That's why GetHuman helps in solving service problems...

How Do I Get a Refund from WalMart?

If you have purchased something from Walmart that you now wish to return, you are likely eligible for a refund. Follow these steps...

Black Friday

How Do I Make an Order for the WalMart Black Friday Event?

Walmart has decided to have three Black Friday events in 2020 rather than sticking to the traditional Friday event. This is to reduce...

How Do I Return an Item to WalMart from Their Black Friday Sale?

This article describes what to do if you bought something from Walmart's Black Friday sale and need to return it. The article covers...

Cyber Monday

How Do I Return an Item to WalMart from Their Cyber Monday Sale?

This article discusses what to do if you purchased something from Walmart's Cyber Monday sale and have to return it. The article describes...

How Do I Find Cyber Monday Deals for WalMart?

Walmart gives discounts on their items during Cyber Monday. To find these deals, you can follow Walmart on their social media pages...

How Do I Make an Order for the WalMart Cyber Monday Event?

Walmart gives offers on their items during the Cyber Monday event. You can find these deals on Walmart's official website, on their...

Order Management

How Do I Track My WalMart Order?

Being able to track your online Wal-Mart purchases is made even more convenient and straightforward with using the app to track and...

How Do I Cancel a WalMart Order?

Walmart.com provides its customers multiple ways to easily cancel or return their Walmart order. Should you encounter issues cancelling...

What Do I Do If My WalMart Order Is Missing an Item?

This article describes what to do if a Walmart order was received with missing items or parts. It covers both returns by mail and direct...

What Do I Do If Some of Items in My WalMart Order Are Missing?

When ordering from Walmart, it's important to know that items may be shipped from different warehouses and arrive separately with different...

Can I return an online purchase to a physical WalMart store?

Yes, you can return an online purchase to a physical Walmart store. Walmart offers the convenience of returning items bought online...

Help and Support

How Do I Track My Deliveries on WalMart?

If you made an order on Walmart, you can track it easily with these helpful tips.

How Do I Get Help with a Problem with My WalMart Order?

So, how can you get help when there is a problem with your Walmart order? Read on to find out everything that you need to know.

Payment Methods

What payment methods does WalMart accept?

WalMart accepts various payment methods to provide convenience and flexibility to its customers. Firstly, customers can pay using major...

Can I use multiple payment methods for my online order?

Yes, you can use multiple payment methods for your online order at Walmart. When checking out, you will have the option to select different...

Price Policies

What is WalMart’s price matching policy?

WalMart's price matching policy ensures customers get the best value for their money. If you find an identical item at a lower price...

Does WalMart offer a price adjustment if an item goes on sale after purchase?

Yes, Walmart does offer price adjustments on eligible items if they go on sale after purchase. To qualify for a price adjustment, the...

Warranty

Does WalMart offer a warranty on purchased items?

Yes, WalMart does offer a warranty on purchased items. The specific warranty coverage and terms may vary depending on the product and...
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