How Do I Track My WalMart Order?

Introduction

Customers can easily purchase items on the Walmart app or the website. They can arrange for a pickup of the item or have the parcel delivered to their preferred address. It's better to use Walmart's Guided Delivery for specific delivery instructions and avoid issues. Don't worry, though, as you can also track your orders online. We will discuss the steps to track your Walmart order and what you can do if the order doesn't arrive or the item is damaged.

Open the Orders Page

You can track Walmart orders in two ways: by email address or by order number. Simply enter your email address or order number and tap View Order Status to see the status of your order.

Once you receive the item and are satisfied with the delivery, feel free to also leave a tip for the driver. To do this, sign in to your Walmart account first.

Log In to Walmart

Sign in with either your email address or phone number. Tap Continue.

Select Purchase History

Choose the item recently delivered or the appropriate order.

Note: You can also check the status of your orders via the purchase history. To check the delivery status of an order, select the order.

Select Add Tip

You can also add an extra tip to your driver. To do this, just tap Add Extra Tip. When you don't see an "add a tip" option on the order, it means the order isn't eligible for tips. Don't worry, if you have the app, Walmart will also send you a push notification to give a tip or feedback for your driver.

Walmart partners strive to deliver your order on time. But what happens when your order is delayed or the item still isn't in your possession, and the status shows "delivered?" If the order is delayed, contact Walmart directly. Follow the next step.

Tap Chat With Us

Visit the Walmart website and tap on the Chat With Us blue button at the bottom of the page. Then, follow the on-screen instructions on how to go about your delayed orders. Be sure to have the tracking number ready. You will also be asked to sign in to your account first.

Note: Before contacting Walmart, please make sure you have looked around the delivery location. Also, be sure to ask your neighbors and household members, as they might have your parcel. Better yet, check if the address on your account is indeed correct. If the package shows as delivered, check the confirmation photo to make sure it's the correct doorstep.

We also recommend you consider waiting for 48 hours or two business days before contacting Walmart regarding a missing parcel. Explain your issue and request a refund. You can also request a refund for any damaged items or incomplete orders.

Conclusion

For orders received, you can only get a refund if you return the item to Walmart. To return the item, you can drop it off at a FedEx location, mail it, schedule a pickup, or return it directly to the store. You have up to 90 days to return most items purchased on Walmart. Refunds are sent to your original payment method, which can take up to 30 business days. Debit or credit cards can take up to 10 business days, depending on your bank. Do you have questions about tracking your Walmart order? Get in touch with Support today.