How Do I Unblock My Walmart Money Card?

Introduction

Walmart may block or restrict your MoneyCard if the system detects suspicious activity on your account. Repeatedly entering the wrong PIN can also trigger a temporary lock. In some cases, your card may be restricted if additional identity verification is required and the requested documents are not submitted. You can also temporarily block your MoneyCard yourself through the app or by signing in to your account online. If your card has been blocked, continue reading for instructions on how to unblock it or to remove the restriction.

Sign In to Your MoneyCard Account on the App

Tap Menu

Tap Manage Cards

Tap Lock Debit Card

To unlock your card, just tap the Lock debit card again.

Before Walmart locks your card, you may receive a fraud alert notification if a transaction appears suspicious. If you’re able to confirm that the transaction is legitimate, your account may not be restricted. The fraud text alert will include the merchant, transaction amount, and the last four digits of the card.

Call Customer Support

You can also contact Walmart MoneyCard Customer Support to remove a temporary restriction on your card. Support is available 7 days a week from 5 AM to 9 PM PST.

If you prefer to chat, click “Start a chat now” and connect with a representative. Be sure to reach out during business hours to ensure assistance is available. Keep in mind that you may be asked to verify your identity before the restriction can be lifted.

Did you notice an unauthorized charge on your account? You can file a dispute, but it’s best to review the transaction first, as some merchants may appear under a different name. If the charge is truly unauthorized, you can dispute it through the app. Simply go to Help and tap “Dispute a Transaction,” then follow the prompts to submit your request.

Protect Your Account

Walmart may lock your account if it detects high-risk activity. To help prevent this, keep your cards secure at all times. When heading out in busy areas, only bring the cards you plan to use. If you have multiple MoneyCards, it’s best to leave the others at home.

Store your cards in a wallet or bag that stays close to your body to reduce the risk of theft. When making purchases, always check your receipt to confirm the correct amount was charged. It’s also important to memorize your MoneyCard PIN and never write it down or share it with anyone.

It’s also a good idea to review your bank statements regularly to make sure there are no unfamiliar transactions. Never share your personal or account information with people you don’t know. Keeping your device’s operating system, apps, and browser up to date can also help protect you from security risks and online threats.

Conclusion

To help protect your account, set up alerts to receive notifications when purchases or withdrawals are made, when a deposit is posted, or when your daily balance is updated. Walmart may also send fraud text alerts if it detects a suspicious transaction. There’s no fee to receive these alerts, but standard messaging rates may apply if you reply. If you’ve confirmed that a transaction is legitimate but your account is still restricted, contact Walmart MoneyCard Customer Support right away so they can review your account and remove the restriction. For any other concerns, contact Customer Support today.