How Do I Report a Lost or Stolen Card to WalMart MoneyCard?
In a nutshell: Was your Walmart MoneyCard lost or stolen? To help prevent unauthorized use, report it to Walmart immediately. Once reported, your card will be deactivated to protect your account. Don’t worry, you can still access your funds. Simply use the Get Cash Now option and pick up your cash at a Walmart store. Please note that a convenience fee may apply for cash pickup. A replacement fee of $3 may also apply when requesting a new card. If you’ve just lost your card, continue reading this guide for step-by-step instructions on how to report it as lost or stolen.
Introduction
Was your Walmart MoneyCard lost or stolen? To help prevent unauthorized use, report it to Walmart immediately. Once reported, your card will be deactivated to protect your account. Don’t worry, you can still access your funds. Simply use the Get Cash Now option and pick up your cash at a Walmart store. Please note that a convenience fee may apply for cash pickup. A replacement fee of $3 may also apply when requesting a new card. If you’ve just lost your card, continue reading this guide for step-by-step instructions on how to report it as lost or stolen.
Sign in to Your Account or Open the App
Do you have the app? Open the app and sign in to your MoneyCard account. You can also sign in via the Walmart MoneyCard website.
Tap Menu
If you're using the app, tap Menu or the three horizontal lines at the bottom right corner of the page.
Go to Manage Cards Under Settings
From there, you’ll find the option to report your card as lost or stolen. Simply follow the prompts, and your card will be deactivated immediately. A replacement card will then be mailed to the address on your account. Please allow 7–10 business days for delivery. Your new Walmart MoneyCard will, of course, have a different card number, expiration date, and CVV. Don't forget to also activate your new MoneyCard.
Call Walmart Support to Report Your Lost or Stolen MoneyCard
Another way to report a lost or stolen card is by calling Walmart Customer Support directly. Call the number provided on the screenshot and report your card as soon as possible.
As mentioned, your replacement card should arrive within 7–10 days. If you haven’t received it after 10 days, contact Walmart so they can issue another replacement. In most cases, you won’t be charged for the second card, but it’s best to confirm any possible fees or shipping charges with Walmart.
If you need the card sooner, you can request expedited 3-day delivery for a $15 fee. No overnight delivery is offered for a replacement card.
Note that a lost or stolen MoneyCard can only be reported online or by contacting Customer Support directly. You won’t be able to report it at a physical store, so it’s best to call Walmart or use the app and sign in to your account to report the card immediately.
Activate the Replacement Card
Once you receive your replacement MoneyCard, you’ll need to activate it before you can start using it. You can do this online or by calling Walmart. Simply enter your 16-digit card number, expiration date, and CVV, then click “Continue.” Follow the on-screen prompts to complete the activation successfully.
Conclusion
Have you already reported your lost or stolen card to Walmart MoneyCard? While waiting for your replacement card, you can still access your funds by picking up cash. You can do this multiple times at Walmart. Just note that a $3 service fee applies for each pickup. Also, to ensure the cash is released, bring a valid government-issued photo ID and the cash pickup barcode used to verify your identity. A customer service representative will confirm your details and scan the barcode before releasing the cash. Still have questions about reporting a lost or stolen card? Contact Customer Support today.
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