WalMart Phone Number

Calling WalMart customer service faster by GetHuman

800-925-6278
Customer service
Current Wait: 39 mins (33m avg)
Hours: Mon-Sun: 8am-10pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 2, then 1, then 3 then 5 OR Keep saying "Customer Service"

Reasons customers like you called recently

My walmart account was blocked due to a fraudulent moneypak but when me and the rep spo...
Turned in two orders yesterday I only received one haven’t got any updates on the other...
Your email says my package will be delivered tomorrow.. tracking number says it’s not e...
I live in California where we are exempt from tax on digital items however and I am bei...
I received a comforter set damaged.. there is a huge hole on the seem
I had two tires put on my trucks front end earlier this month. The other day driving...
I had two tires put on the front of my truck, and now my wheel broke off. The store sai...
I want to order food and some Xmas gifts with my walmart card. (capitol)*I seem to mak...
i bought a walmart money card with my debit card for my niece . she tryed to get it re...
I need to buy ** kindle fire tablets for Christmas presents for needy children * youth...
I returned an online order at the Pensacola, FL N Navy Blvd location on **********. Th...
I have a walmart health card why cant I purchase vitamins with my card
I usually buy my products reading reviews and I also want to help others when I am sat...
returned delivered item on Now **.Need order number
i ordered * items on Nov *th. I got * of them. I want to know where the hover board is...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on WalMart's Phone-Based Customer Care

Walmart is a major retailer in the United States and around the world. As the country's largest retailer, Walmart gets a lot of calls to its customer service department each and every day.

Why Do People Call Walmart Customer Support?

People call Walmart customer support for a range of reasons, including:

  • Technical support for the company's website and mobile app
  • Complaints or concerns about brick & mortar stores
  • Questions about refund and exchange policies
  • Initiating a refund or exchange
  • Questions about financial services products
  • Questions about sales and promotions
  • Questions about store hours and services
  • Inquiries about whether certain products are in-stock

Best Practices for Calling Walmart Customer Service

There are several things that you can do to help ensure that your call to Walmart goes smoothly and that you are able to achieve a quick answer or resolution:

  • Walmart sells products online as well as in its stores. If your concern is about one of its stores, call the store itself. The phone number should be on a receipt (if you recently made a purchase) or you can check the Walmart.com store locator. If you want to contact Walmart headquarters regarding a local store experience, Walmart offers a separate number which you can find on its website.
  • Online shoppers should visit Walmart.com's support page. Select your concern from the menu and you'll be given contact options. Click on the phone icon and choose whether you'd like to call directly or schedule a callback.
  • When calling, make sure you have any documentation related to your case in front of you. This may include order numbers, invoices, and any correspondence from Walmart related to your purchase or case.
  • Be sure you can take notes during your call. Have pen and paper handy or, alternately, be near a keyboard so you can type out pertinent information.

How Do People Feel About Their Calls to Walmart Customer Support?

Customer experiences seem to be mixed. Some people are very pleased with the service that they have received from Walmart customer service while others take a different view. There have been situations in which customers who complain about online purchases have found themselves banned from purchasing items from Walmart's online store.

What Kind of Issues Can Walmart Customer Support Resolve?

Walmart customer support can resolve a range of issues, including taking reports about in-store service, answering questions about store policies and initiating refunds and exchanges. A customer service representative can also check on the status of an order or intercede in cases where a customer has purchased an item from a third-party seller on Walmart's website.

What Can't Be Resolved by Phone With Walmart?

Some issues can't be easily resolved over the phone with a Walmart representative. For example, if you have to physically return a product, you'll have to work with Walmart to bring it to a store or ship it back to the company.

Walmart customer service is also limited as to what it can do if you have purchased a money order, pre-paid credit card, wire transfer or have reloaded funds to your card at a Walmart financial services desk. These services are usually provided through an agreement with a third-party company, so there may be limits on what Walmart can do if there is a technical problem or you have been the victim of fraud.

What Can I Do If I Am Unhappy With My Call to Walmart?

If you get off the phone with a call to Walmart feeling frustrated because you were unable to resolve your concern, don't feel like you have no other options. You still do.

Take a minute to review the notes during your call. If you didn't take notes, write down or type out what happened. Having this information handy can be helpful when communicating with other customer service representatives at Walmart.

Now it's time to call Walmart back. The next agent you speak with may have more training or experience. He or she might be able to get your concerns sorted.

If you are unable to get things resolved after a second call to Walmart, try getting in touch using a different method. If you are contacting Walmart about an online order placed through Walmart.com, you can use their live chat service, connect through the company's social media accounts, or email the company. If you are trying to communicate with Walmart corporate about an in-store concern, you can email the company through the Walmart.com website.

Customer Number 800-925-6278 - by the Numbers

Phone number to dial800-925-6278
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sun: 8am-10pm EST
Best time to dial8:15am
Navigate phone maze to a humanPress 2, then 1, then 3 then 5 OR Keep saying "Customer Service"
Average wait
Current wait39
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, facebook, web
Quality of communication63%
Quality of help72%
Customer votes6,904
Information last updatedSun Nov 29 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

WalMart's Best Toll-Free/800 Customer Phone Number

This is WalMart's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a WalMart agent. This phone number is WalMart's Best Phone Number because 115,086 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-925-6278 include Update Account Info, Return an Order, Missing Item, Track an Order, Refund a Charge and other customer service issues. The WalMart call center that you call into has employees from California and is open Mon-Sun: 8am-10pm EST according to customers. In total, WalMart has 4 phone numbers. It's not always clear what is the best way to talk to WalMart representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting WalMart - by phone or otherwise

While 800-925-6278 is WalMart's best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team, according to other WalMart customers, is by calling their 800-966-6546 phone number for their Technical Support department. Besides calling, the next favorite option for customers looking for help is via 800-966-6546 for Technical Support. If you think this information is inaccurate or know of other ways to contact WalMart please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for WalMart.

What is GetHuman's Relationship to WalMart?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like WalMart. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

WalMart Contact Info

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