Walmart is a major retailer in the United States and around the world. As the country's largest retailer, Walmart gets a lot of calls to its customer service department each and every day.
People call Walmart customer support for a range of reasons, including:
There are several things that you can do to help ensure that your call to Walmart goes smoothly and that you are able to achieve a quick answer or resolution:
Customer experiences seem to be mixed. Some people are very pleased with the service that they have received from Walmart customer service while others take a different view. There have been situations in which customers who complain about online purchases have found themselves banned from purchasing items from Walmart's online store.
Walmart customer support can resolve a range of issues, including taking reports about in-store service, answering questions about store policies and initiating refunds and exchanges. A customer service representative can also check on the status of an order or intercede in cases where a customer has purchased an item from a third-party seller on Walmart's website.
Some issues can't be easily resolved over the phone with a Walmart representative. For example, if you have to physically return a product, you'll have to work with Walmart to bring it to a store or ship it back to the company.
Walmart customer service is also limited as to what it can do if you have purchased a money order, pre-paid credit card, wire transfer or have reloaded funds to your card at a Walmart financial services desk. These services are usually provided through an agreement with a third-party company, so there may be limits on what Walmart can do if there is a technical problem or you have been the victim of fraud.
If you get off the phone with a call to Walmart feeling frustrated because you were unable to resolve your concern, don't feel like you have no other options. You still do.
Take a minute to review the notes during your call. If you didn't take notes, write down or type out what happened. Having this information handy can be helpful when communicating with other customer service representatives at Walmart.
Now it's time to call Walmart back. The next agent you speak with may have more training or experience. He or she might be able to get your concerns sorted.
If you are unable to get things resolved after a second call to Walmart, try getting in touch using a different method. If you are contacting Walmart about an online order placed through Walmart.com, you can use their live chat service, connect through the company's social media accounts, or email the company. If you are trying to communicate with Walmart corporate about an in-store concern, you can email the company through the Walmart.com website.