WalMart Phone Number

Call WalMart customer service faster with GetHuman

  • Calls WalMart's Customer Service department
  • The average hold time is 33m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:15am
  • Popular issues for this call center: Returns, Update Account Info, Track an Order, Return an Order, and Missing Item.
  • Reach a live WalMart agent: Press 2, then 1, then 3 then 5 OR Keep saying "Customer Service"
  • What you hear when you call: For orders, online pickup, or delivery, press 1. For locations and hours of any Walmart or Sam's Club, press 2. Store experience, gift cards, or credit cards, press 3. If you are a current or former associate, press 4.

Calling WalMart Customer Care at 800-925-6278

Nov 20, 2023

Calling Walmart's customer service has some usage, but its ability to find a Walmart near you is pretty limited unless you know the ZIP Code you want to search for a store.

When I called, I asked the system for the store locator, intending to ask for a Walmart location that had a deli where I'm currently located. The system told me that I could look up Walmart or Sam's Club locations and further divide them by requesting locations near a certain ZIP Code or by the location I was calling from.

I decided to ask for Walmart locations by the location of my phone, and the system took a second before telling me that my closest Walmart location was in Greenfield, Indiana. I normally live on Indianapolis' west side, not its east side, meaning that the system was telling me my nearest Walmart was located 40 minutes away from my normal home.

I actually live just five minutes from a Walmart, so this shocked me. I asked it for the next closest location three more times and got two more locations in Indianapolis and one in Fishers, none close to where I live nor where I happened to be calling from.

After that frustration, I asked to find a Walmart by zip code, and the system gave me a Honolulu Walmart that I had visited before. I asked it for its hours, but the system told me it could not reveal the hours because they would vary by store. My best bet would be to call the store itself and request its hours from that number.

I then returned to the main menu to get information about a deli near me, but a deli was not a search option presented. My only options were Walmart, Sam's Club, Neighborhood Market and a Walmart pharmacy. With that information, I ended the call, unable to get any more information.

Overall, I was not impressed with this number. Knowing your ZIP Code when traveling is helpful, but you'll be totally lost if you don't. The system seems to tie where you're calling from to your phone number, regardless of where you happen to be. That's a serious problem with people moving as much as they are; it makes this feature useless for many people who moved away from home.

Given the wildly inaccurate location feature, I would only use this feature if you genuinely knew where you were when asking for a store. The system cannot use your phone's location services if you're traveling and looking for a Walmart.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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WalMart Customer Phone Number 800-925-6278 - Stats

Phone number to dial800-925-6278
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Average wait33 minutes
Current wait34 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, facebook, web, email
Quality of communication76%
Quality of help59%
Customer votes6,931
Information last updatedSat Feb 24 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

WalMart's Best Toll-Free/800 Customer Phone Number

This is WalMart's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a WalMart agent. This phone number is WalMart's Best Phone Number because 115,086 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-925-6278 include Returns, Update Account Info, Track an Order, Return an Order, Missing Item and other customer service issues. The WalMart call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, WalMart has 5 phone numbers. It's not always clear what is the best way to talk to WalMart representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to WalMart?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like WalMart. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with WalMart, including email and their website / help desk and through Facebook / Messenger. Visit our WalMart Customer Service page for more information.
WalMart Customer Service

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