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WalMart Customer Service

Phone Number & Contact Info

WalMart's Best Phone Number

800-925-6278
Toll-free·Calls Customer Service·Most popular WalMart number
Q:

How do I talk to a live human at WalMart?

A:Press 2, then 1, then 3 then 5 OR Keep saying "Customer Service"
Q:

Does WalMart offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes and 20 seconds. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

WalMart Customer Phone Numbers

Walmart.com Customer Service

800-966-6546
Toll-free · 24 hours, 7 days · Press 2, then 1, then 3, then 2 then 6 · What can we help you with?

Gift Card Support

800-411-7942
Toll-free · Mon-Fri 7:30am-5pm CST · Calling this WalMart number should go right to a real human being · Questions about your personal gift cards, press 1. All other services, press 2.

Contact Lens Local/ International Customer Service

614-534-1996
Mon-Fri 8am-11pm, Sat 9am-9pm, Sun 12pm-7pm EST · Calling this WalMart number should go right to a real human being · If you are calling regarding contact lenses, press 1. For all other calls, press 2.

Contact Lens Customer Service

800-741-5367
Toll-free · Mon-Fri 8am-11pm, Sat 9am-9pm, Sun 12pm-7pm EST · Direct to a human · If you are calling regarding contact lenses, press 1. For all other calls, press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this WalMart phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2, then 1, then 3 then 5 OR Keep saying "Customer Service"
Here is how our research team describes the way the WalMart phone system greets you: For orders, online pickup, or delivery, press 1. For locations and hours of any Walmart or Sam's Club, press 2. Store experience, gift cards, or credit cards, press 3. If you are a current or former associate, press 4.
Below are some clips we've found from WalMart's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Walmart customer care. If you're calling about your walmart dot com order, online pickup, or delivery order, press one. For the phone number, location, and We are currently experiencing significant website related issues and are working to resolve them. Unfortunately, our customer care agents will be very limited in their ability to assist you until all systems are operational."
Excerpt from a call with WalMart
Monday, January 1, 2024 8:38 PM

They may need the phone number on your account

"Thank you for calling Walmart customer care.
If you're calling about your walmart dot com order, online pickup, or delivery thank you for calling the Walmart store and Sam's Club locator service.
To locate Walmart for the address and phone number of the nearest Walmart store, please enter the first six digits including the area code of the phone number."
Excerpt from a call with WalMart
Sunday, February 11, 2024 8:15 AM

They may ask your reason for calling (instead of a menu)

"Some items are currently in high demand and therefore, may be out of stock.
This has on unfortunately resulted in some order cancellations where stock has been depleted.
I didn't get that. Could you please repeat the reason for your call?"
Excerpt from a call with WalMart
Friday, March 29, 2024 12:49 AM

They may ask you to enter information with the dial pad

"Using your keypad, please enter your entire fifth fifteen digit order number."
Excerpt from a call with WalMart
Saturday, May 25, 2024 8:47 PM

They may ask you to say or enter information

"Thank you for calling Walmart customer care. If you're calling about your walmart dot com order, online pickup, or delivery order, press one. For the phone number, location, and hours of operation of a Walmart store or Sam's Club, press two. If you're calling about a store experience, in store pet services One moment, please.
What can we help you with?
You can say things like back order, return policy, cancel order, or describe your issue in your own words."
Excerpt from a call with WalMart
Saturday, May 25, 2024 8:47 PM

The first phone menu

"Thank you for calling Walmart customer care.
If you're calling about your walmart dot com order, online pickup or delivery order, press one.
For the phone number, location, and hours of operation of Walmart store or Sam's Club, press two.
If you're calling about a store experience, in store pet services, Walmart gift card, or Walmart credit card, press."
Excerpt from a call with WalMart
Friday, May 17, 2024 6:44 PM

After you press 1

"One moment, please. What can we help you with? You can say things like track order, return policy, cancel order, or describe your issue in your own words. Okay. You would like to track an order. Is that right? Okay. Please select from the following options.
For missing items, press one.
For payment related issues, press two.
For help placing an order, press three.
For returns related issues, press four.
For all other issues, press five."
Excerpt from a call with WalMart
Thursday, April 11, 2024 12:48 AM

After you press 2

"If you're calling about a store experience, in thank you for calling the Walmart store and Sam's Club locator service.
To locate Walmart stores, press one.
To locate Sam's Clubs, press two.
To locate your nearest neighborhood market, press three.
To locate your nearest Walmart pharmacy, press four.
To repeat this information, press the star key."
Excerpt from a call with WalMart
Wednesday, February 28, 2024 11:03 PM

After you press 3

"If you're if you're calling about your store experience or in store pet services, press one.
For Walmart credit card questions, press two.
For Walmart gift card, press three.
For an ethics issue, press four."
Excerpt from a call with WalMart
Monday, May 13, 2024 10:22 PM

After you press 4

"To repeat these options, press If you are calling for the phone number to payroll, press one.
For an open door issue or other business concern, press two."
Excerpt from a call with WalMart
Monday, February 12, 2024 5:32 AM

After you press 5

"If you're if you're calling about your walmart dot com order, online pickup, or order, press one.
For the phone number, location, and hours of operation, of a Walmart store or Sam's Club, press two."
Excerpt from a call with WalMart
Saturday, January 6, 2024 3:34 AM

What are the hours and when should I call?

WalMart operates the call center for this 800-925-6278 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 3,602 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this WalMart phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like WalMart staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call WalMart is Sunday. The most busy day to call is Friday, which averages 89% more phone calls by comparison. Again, this is based on a sample of 3,602 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday, which is 1362% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Longest
Wed
Thu
Fri
Shortest
Sat

The best time to call WalMart

In summation, the best day to call WalMart is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that WalMart staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Calling this WalMart Customer Number

Christian Allen is the editor / author responsible for this content.
Nov 20, 2023

Calling Walmart's customer service has some usage, but its ability to find a Walmart near you is pretty limited unless you know the ZIP Code you want to search for a store.

When I called, I asked the system for the store locator, intending to ask for a Walmart location that had a deli where I'm currently located. The system told me that I could look up Walmart or Sam's Club locations and further divide them by requesting locations near a certain ZIP Code or by the location I was calling from.

I decided to ask for Walmart locations by the location of my phone, and the system took a second before telling me that my closest Walmart location was in Greenfield, Indiana. I normally live on Indianapolis' west side, not its east side, meaning that the system was telling me my nearest Walmart was located 40 minutes away from my normal home.

I actually live just five minutes from a Walmart, so this shocked me. I asked it for the next closest location three more times and got two more locations in Indianapolis and one in Fishers, none close to where I live nor where I happened to be calling from.

After that frustration, I asked to find a Walmart by zip code, and the system gave me a Honolulu Walmart that I had visited before. I asked it for its hours, but the system told me it could not reveal the hours because they would vary by store. My best bet would be to call the store itself and request its hours from that number.

I then returned to the main menu to get information about a deli near me, but a deli was not a search option presented. My only options were Walmart, Sam's Club, Neighborhood Market and a Walmart pharmacy. With that information, I ended the call, unable to get any more information.

Overall, I was not impressed with this number. Knowing your ZIP Code when traveling is helpful, but you'll be totally lost if you don't. The system seems to tie where you're calling from to your phone number, regardless of where you happen to be. That's a serious problem with people moving as much as they are; it makes this feature useless for many people who moved away from home.

Given the wildly inaccurate location feature, I would only use this feature if you genuinely knew where you were when asking for a store. The system cannot use your phone's location services if you're traveling and looking for a Walmart.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call WalMart

If you have time to do a bit of reading before you call WalMart, we recommend you read over some of our problem-specific articles.

Is It Possible to Merge Two WalMart Accounts?

If you want to merge two Walmart accounts into one, you're out of luck. There is no way to do that, even if you own both of the accounts yourself. However, you can sign up for a Walmart MoneyCard family account for you and all members of your household who are 13 years of age or older. The sign-up process is simple and can be completed online.

How Do I Recover Access to My Walmart Money Card Account?

Losing access to your Walmart Money Card account can include several scenarios.These helpful tips will assist you in recovering access to your walmart money card account.

Top WalMart customer service problems

Click the link above to get answers to just about any WalMart customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to WalMart, and their purpose. Are any of these similar to the reason you are trying to call?
Unsatisfied with patio furniture: "I put it up Friday. And I really do not like it."
- From a call lasting 11m 28s , May 26, 2024 10:06 PM
Technical issue with Walmart app: "The Walmart app keeps closing on me and says 'Walmart app not responding.'"
- From a call lasting 3m 36s , May 26, 2024 2:27 PM
Question about unauthorized charge: "We got charged last night by Walmart dot com on our bank but there was no orders placed or anything last night."
- From a call lasting 14m 56s , May 23, 2024 9:06 PM
Technical issue with Walmart app: "I can't stay on the Walmart app long, it keeps saying 'Walmart app not responding' for almost a month."
- From a call lasting 11m 19s , May 22, 2024 7:46 PM
Redelivery request due wrong delivery: "Y'all need to issue these groceries that I ordered and have it redelivered to me today."
- From a call lasting 20m 57s , May 21, 2024 5:43 PM
Refund inquiry: "I'm wondering when my refund will be processed."
- From a call lasting 6m 34s , May 20, 2024 12:17 PM
Question about membership card: "I never ordered a membership card and need assistance with my Walmart account."
- From a call lasting 4m , May 19, 2024 12:34 AM
Seeking past employment information: "I was a former employee and need to find out my hire date."
- From a call lasting 11m 35s , May 17, 2024 7:02 PM
Order quantity discrepancy: "I ordered a 32-pack but only received 16, can I return the extra 8 pack without being charged?"
- From a call lasting 7m 57s , May 15, 2024 6:47 PM
Order inquiry: "I'm trying to put in an order and I'll give you the order number if you would like."
- From a call lasting 3m 22s , May 15, 2024 1:01 AM

More WalMart Customer Service Contacts

There are of course other ways to contact WalMart customer service besides the phone. Below we list the best ones, by medium.

WalMart Customer Email Addresses

service@walmartcontacts.com - Contact Lens Customer Service
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and WalMart will reply our your email.

WalMart Customer Service on Facebook / Messenger

Some customer service teams, like that of WalMart, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

WalMart Customer Help Desk / Web Support

corporate.walmart.com - Customer Service
Online customer service submission form
walmart.com - Deals & Packages
This is the best link for the most recent and up to date deals and sales at Walmart.com
walmart.com - Customer Service
Online customer service support
As a last, sometimes only, resort- WalMart customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is WalMart's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a WalMart agent. This phone number is WalMart's best phone number because 115,086 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-925-6278 include Returns, Track an Order, Return an Order, Refund a Charge, Missing Item and other customer service issues. The WalMart call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, WalMart has 5 phone numbers. It's not always clear what is the best way to talk to WalMart representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for WalMart. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like WalMart. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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