WalMart Phone Number

Calling WalMart customer service faster by GetHuman

800-925-6278
Customer service
Current Wait: 35 mins (33m avg)
Hours: Mon-Sun: 8am-10pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Update Account InfoReturn an OrderMissing ItemTrack an OrderRefund a ChargeA different issue
Get to a live person fastest: Press 2, then 1, then 3 then 5 OR Keep saying "Customer Service"

Reasons customers like you called recently

my ipad keeps going dead
6 hours ago
Billed twice for same order
11 hours ago
I need my Walmart card unlock so I can use it
11 hours ago
Why is the phone in the Wal-Mart store in Thomson, ga never answered?
12 hours ago
I placed an online order. I recieved an email notifying me that Walmart cancelled my or...
12 hours ago
Received wrong order and to cancel order
16 hours ago
Quiero poner una orden de compra:**https:**www.walmart.com*ip*Savor-White-Quinoa-**-lb...
19 hours ago
Uneed my card unlocked so I can use my card call me at ********** a need my card to use...
19 hours ago
I was charged twice for an item that I only received one of. I would like to know if I...
a day ago
They lied about the *** dollar rebate
a day ago
billed twice for one order
2 days ago
Trying to get stationary bike assembled **********
2 days ago
I'm still waiting on someone to get in contact with me about my account being blocked...
2 days ago
I no longer have access to my cards I would like to shut all cards an account in my nam...
2 days ago
My card is blocked for what reason I don't know. I used it yesterday my work check was...
2 days ago
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on WalMart's Phone-Based Customer Care

Walmart is a major retailer in the United States and around the world. As the country's largest retailer, Walmart gets a lot of calls to its customer service department each and every day.

Why Do People Call Walmart Customer Support?

People call Walmart customer support for a range of reasons, including:

  • Technical support for the company's website and mobile app
  • Complaints or concerns about brick & mortar stores
  • Questions about refund and exchange policies
  • Initiating a refund or exchange
  • Questions about financial services products
  • Questions about sales and promotions
  • Questions about store hours and services
  • Inquiries about whether certain products are in-stock

Best Practices for Calling Walmart Customer Service

There are several things that you can do to help ensure that your call to Walmart goes smoothly and that you are able to achieve a quick answer or resolution:

  • Walmart sells products online as well as in its stores. If your concern is about one of its stores, call the store itself. The phone number should be on a receipt (if you recently made a purchase) or you can check the Walmart.com store locator. If you want to contact Walmart headquarters regarding a local store experience, Walmart offers a separate number which you can find on its website.
  • Online shoppers should visit Walmart.com's support page. Select your concern from the menu and you'll be given contact options. Click on the phone icon and choose whether you'd like to call directly or schedule a callback.
  • When calling, make sure you have any documentation related to your case in front of you. This may include order numbers, invoices, and any correspondence from Walmart related to your purchase or case.
  • Be sure you can take notes during your call. Have pen and paper handy or, alternately, be near a keyboard so you can type out pertinent information.

How Do People Feel About Their Calls to Walmart Customer Support?

Customer experiences seem to be mixed. Some people are very pleased with the service that they have received from Walmart customer service while others take a different view. There have been situations in which customers who complain about online purchases have found themselves banned from purchasing items from Walmart's online store.

What Kind of Issues Can Walmart Customer Support Resolve?

Walmart customer support can resolve a range of issues, including taking reports about in-store service, answering questions about store policies and initiating refunds and exchanges. A customer service representative can also check on the status of an order or intercede in cases where a customer has purchased an item from a third-party seller on Walmart's website.

What Can't Be Resolved by Phone With Walmart?

Some issues can't be easily resolved over the phone with a Walmart representative. For example, if you have to physically return a product, you'll have to work with Walmart to bring it to a store or ship it back to the company.

Walmart customer service is also limited as to what it can do if you have purchased a money order, pre-paid credit card, wire transfer or have reloaded funds to your card at a Walmart financial services desk. These services are usually provided through an agreement with a third-party company, so there may be limits on what Walmart can do if there is a technical problem or you have been the victim of fraud.

What Can I Do If I Am Unhappy With My Call to Walmart?

If you get off the phone with a call to Walmart feeling frustrated because you were unable to resolve your concern, don't feel like you have no other options. You still do.

Take a minute to review the notes during your call. If you didn't take notes, write down or type out what happened. Having this information handy can be helpful when communicating with other customer service representatives at Walmart.

Now it's time to call Walmart back. The next agent you speak with may have more training or experience. He or she might be able to get your concerns sorted.

If you are unable to get things resolved after a second call to Walmart, try getting in touch using a different method. If you are contacting Walmart about an online order placed through Walmart.com, you can use their live chat service, connect through the company's social media accounts, or email the company. If you are trying to communicate with Walmart corporate about an in-store concern, you can email the company through the Walmart.com website.

Customer Number 800-925-6278 - by the Numbers

Phone number to dial
800-925-6278
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
Mon-Sun: 8am-10pm EST
Best time to dial
8:15am
Navigate phone maze to a human
Press 2, then 1, then 3 then 5 OR Keep saying "Customer Service"
Average wait
Current wait
35
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone, facebook, web
Quality of communication
75%
Quality of help
60%
Customer votes
6,932
Information last updated
Thu May 21 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

WalMart's Best Toll-Free/800 Customer Phone Number

This is WalMart's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a WalMart agent. This phone number is WalMart's Best Phone Number because 115,086 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-925-6278 include Update Account Info, Return an Order, Missing Item, Track an Order, Refund a Charge and other customer service issues. The WalMart call center that you call into has employees from California and is open Mon-Sun: 8am-10pm EST according to customers. In total, WalMart has 4 phone numbers. It's not always clear what is the best way to talk to WalMart representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting WalMart - by phone or otherwise

While 800-925-6278 is WalMart's best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team, according to other WalMart customers, is by calling their 800-966-6546 phone number for their Technical Support department. Besides calling, the next favorite option for customers looking for help is via 800-966-6546 for Technical Support. If you think this information is inaccurate or know of other ways to contact WalMart please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for WalMart.

What is GetHuman's Relationship to WalMart?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like WalMart. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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