WalMart Phone Number

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800-925-6278
Customer service
Current Wait: 36 mins (33m avg)
Hours: Mon-Sun: 8am-10pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 2, then 1, then 3 then 5 OR Keep saying "Customer Service"

Reasons customers like you called recently

This is in answer to your message. There is nothing I can do to correct your IT problem...
So the Walmart off of *** I went *** minutes before ** weeks when they close to get som...
I have more then one time had Walmart take money out of my cash app and I want my money...
My uncle ordered a package and It has not been shipped out yet. I need delivery information.
I need to activate my walmart gift card my grandma sent to me
I made an order and it said it was delivered at *:**pm and when I went to get it it was...
I HAVE TRIED TO REACH WALMART BY PHONE SEVERAL TIMES! I ordered a * pound bag of almond...
I today received a delivery from Walmart (order **************) of * composition notebo...
I am a former employee and need access to my last paystub and W*s for **** and ****
Who do I get a hold of someone in charge of the decision making over a theft issue?perm...
don't know if you can help me or maybe you could put me in touch with who i need to tal...
Yesterday I ordered something for my dad and I use my email address and I did not recei...
I ordered a box of Bob’s soft peppermint candy. It never came so I contacted someone so...
I have money on my greendot card that I cant get off
SENT ME A RETURN E-MAIL WITH RETURN INFORMATION! HOW CAN I RETURN SOMETHING THAT WAS NO...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on WalMart's Phone-Based Customer Care

Walmart is a major retailer in the United States and around the world. As the country's largest retailer, Walmart gets a lot of calls to its customer service department each and every day.

Why Do People Call Walmart Customer Support?

People call Walmart customer support for a range of reasons, including:

  • Technical support for the company's website and mobile app
  • Complaints or concerns about brick & mortar stores
  • Questions about refund and exchange policies
  • Initiating a refund or exchange
  • Questions about financial services products
  • Questions about sales and promotions
  • Questions about store hours and services
  • Inquiries about whether certain products are in-stock

Best Practices for Calling Walmart Customer Service

There are several things that you can do to help ensure that your call to Walmart goes smoothly and that you are able to achieve a quick answer or resolution:

  • Walmart sells products online as well as in its stores. If your concern is about one of its stores, call the store itself. The phone number should be on a receipt (if you recently made a purchase) or you can check the Walmart.com store locator. If you want to contact Walmart headquarters regarding a local store experience, Walmart offers a separate number which you can find on its website.
  • Online shoppers should visit Walmart.com's support page. Select your concern from the menu and you'll be given contact options. Click on the phone icon and choose whether you'd like to call directly or schedule a callback.
  • When calling, make sure you have any documentation related to your case in front of you. This may include order numbers, invoices, and any correspondence from Walmart related to your purchase or case.
  • Be sure you can take notes during your call. Have pen and paper handy or, alternately, be near a keyboard so you can type out pertinent information.

How Do People Feel About Their Calls to Walmart Customer Support?

Customer experiences seem to be mixed. Some people are very pleased with the service that they have received from Walmart customer service while others take a different view. There have been situations in which customers who complain about online purchases have found themselves banned from purchasing items from Walmart's online store.

What Kind of Issues Can Walmart Customer Support Resolve?

Walmart customer support can resolve a range of issues, including taking reports about in-store service, answering questions about store policies and initiating refunds and exchanges. A customer service representative can also check on the status of an order or intercede in cases where a customer has purchased an item from a third-party seller on Walmart's website.

What Can't Be Resolved by Phone With Walmart?

Some issues can't be easily resolved over the phone with a Walmart representative. For example, if you have to physically return a product, you'll have to work with Walmart to bring it to a store or ship it back to the company.

Walmart customer service is also limited as to what it can do if you have purchased a money order, pre-paid credit card, wire transfer or have reloaded funds to your card at a Walmart financial services desk. These services are usually provided through an agreement with a third-party company, so there may be limits on what Walmart can do if there is a technical problem or you have been the victim of fraud.

What Can I Do If I Am Unhappy With My Call to Walmart?

If you get off the phone with a call to Walmart feeling frustrated because you were unable to resolve your concern, don't feel like you have no other options. You still do.

Take a minute to review the notes during your call. If you didn't take notes, write down or type out what happened. Having this information handy can be helpful when communicating with other customer service representatives at Walmart.

Now it's time to call Walmart back. The next agent you speak with may have more training or experience. He or she might be able to get your concerns sorted.

If you are unable to get things resolved after a second call to Walmart, try getting in touch using a different method. If you are contacting Walmart about an online order placed through Walmart.com, you can use their live chat service, connect through the company's social media accounts, or email the company. If you are trying to communicate with Walmart corporate about an in-store concern, you can email the company through the Walmart.com website.

Customer Number 800-925-6278 - by the Numbers

Phone number to dial800-925-6278
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sun: 8am-10pm EST
Best time to dial8:15am
Navigate phone maze to a humanPress 2, then 1, then 3 then 5 OR Keep saying "Customer Service"
Average wait
Current wait36
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, facebook, web
Quality of communication62%
Quality of help73%
Customer votes6,905
Information last updatedMon Oct 11 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

WalMart's Best Toll-Free/800 Customer Phone Number

This is WalMart's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a WalMart agent. This phone number is WalMart's Best Phone Number because 115,086 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-925-6278 include Track an Order, Return an Order, Refund a Charge, Missing Item, Update Account Info and other customer service issues. The WalMart call center that you call into has employees from California and is open Mon-Sun: 8am-10pm EST according to customers. In total, WalMart has 4 phone numbers. It's not always clear what is the best way to talk to WalMart representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting WalMart - by phone or otherwise

While 800-925-6278 is WalMart's best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team , according to other WalMart customers, is by calling their 800-966-6546 phone number for their Technical Support department. Besides calling, the next favorite option for customers looking for help is via 800-966-6546 for Technical Support. If you think this information is inaccurate or know of other ways to contact WalMart please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for WalMart.

What is GetHuman's Relationship to WalMart?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like WalMart. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

WalMart Contact Info

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WalMart Help Desk
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