Target is a major big-box department store that operates throughout the United States. As the country's eighth-largest retailer, it isn't surprising that Target gets a lot of customer service calls each day.
People call Target customer support for a range of reasons, including:
There are a few things that you can do to help ensure that your call to Target is a productive one:
Note: If you are calling about Target's pharmacy or in-store "Minute Clinic" health care services, keep in mind that these are managed by CVS. Target's website provides separate numbers for these services.
As is common with large companies, there seems to be a range of opinions regarding Target phone-based customer service. Many people report satisfaction with the service that they've received, while others are less impressed.
One area of dissatisfaction for some people is that Target representatives don't seem to be able to handle more complex questions, often forwarding callers to other representatives several times during a call.
Target customer service representatives can resolve many issues, including questions about refunds and exchanges, gift cards, and Target's Red Card. Agents can also provide technical support for users of Target's website and mobile app, assist in tracking packages and record complaints regarding Target store operations.
Some issues, such as returns and exchanges, can be initiated over the phone but you will still have to bring the item to a Target location or mail it back. In addition, Target phone agents may be limited in their ability to assist with items that are under manufacturer warranty. You may have to deal directly with the manufacturer.
If you get off the phone with a Target representative feeling as though you didn't accomplish anything during your call, don't give up. You may still be able to achieve an acceptable resolution with Target customer service.
The first thing to do is review any notes that you took during your call. If you didn't take notes, write down what you remember from your conversation with the Target customer support agent. This information will be useful as you escalate your case.
Text, call Target back. Some representatives have more experience and better training than others, and the next agent that you speak to might be in a better position to understand your situation and provide a solution.
If the second call does not resolve your situation, try contacting Target through other means. Target does offer a live chat option, which has the advantage of providing you with a transcript of your conversation. Another possibility is to get in touch with Target via one of its social media accounts. Target's Twitter account, in particular, is particularly responsive to customer comments and complaints.