Target Returns and Exchanges

This phone number is an official Target number, but it doesn't seem to work properly. When I called, I was able to get connected with the automated system, but that was as far as I got because of an issue with the system recognizing entries.

Upon reaching the automated system, I was told that I had reached Target customer service and was presented with a set of options, including help with an existing order, making a new order and help with something else.

As I was looking for information, I hit 4 for "something else" as instructed, but the system told me that it could not recognize that as it was an invalid entry. I checked to make sure I had pressed 4, which I had.

I figured that maybe something else wasn't set up to work, so I hit 2 for "new order." Again, I got the same message that I had made an invalid entry and the system could not process it. I again looked at my phone to ensure that I had properly hit the button, and I had.

The system went into its explanation again, and this time, I tried to say 2 and say new order to get its attention that way. It was to no avail, and I hit the 2 button again. This time, the system declared it my third invalid entry and hung up automatically.

I got no chance to ask to speak to a representative. I had no opportunity to hit any button that would have connected me with anyone from Target, and I couldn't even say what department I wanted to go to in order to get assistance. All I got was a "Thanks for calling Target. Goodbye."

Overall, this was a completely unproductive experience. The only positive thing I can say about calling this number was that at least I got confirmation that I had reached a Target phone number. But otherwise, I didn't have any way to get connected with anyone because the automated system simply doesn't work.

Using an automated system is perfectly fine, especially for a large corporation like Target, but it needs to be checked to ensure that it works properly. A customer using such a system needs to be able to use it to get some kind of information, and having the buttons not work properly ensures that nobody can actually use it to get any information. When I double check the button and confirm that I hit the requested button each time, and the system won't recognize any of it, there's a problem.

Obviously, I would not use this phone number for anything related to Target, as it does not work the way it's intended for the customer.