WalMart Walmart.com Customer Service Phone Number

  • Calls WalMart's Walmart.com Customer Service department
  • On average, callers wait 19 minutes to talk to a person when they call
  • Call center hours are 24 hours, 7 days
  • We recommend calling around 8:15am
  • Some common reasons that visitors to GetHuman call WalMart include Returns, Update Account Info, Track an Order, Return an Order, and Missing Item.
  • Get a real live human at this number: Press 2, then 1, then 3, then 2 then 6
  • When you call WalMart and their automated voice system picks up, you hear: What can we help you with?
  • This is not the most popular WalMart phone number (it's ranked #2). Most customers call 800-925-6278 for support: Click here for best option

What It's Like to Call WalMart Phone Number 800-966-6546

Nov 14, 2023

Customers often contact Walmart's customer support to check the status of recent orders, begin the process for a return or obtain assistance with their account. Additionally, Walmart’s customer support can answer questions related to product details, payment methods and its membership plans.

I wanted to find out if Walmart currently offers any layaway plans for the upcoming holiday season, so I called their 800-966-6546 phone number. The automated system greets callers with an update stating that Black Friday deals are now available online, encouraging customers to visit Walmart’s website to shop early. You can choose 8 for assistance in Spanish or stay on the line for English.

At this point, I was given the option to seek help with an order or some other concern by speaking the phrase ‘order’ or ‘other’ directly into the phone. I wasn’t given an option to connect to a customer service representative, so I said the word ‘other’ and was placed on a brief hold before the rep answered the phone in less than two minutes. There isn't a detailed menu of choices, so be sure you know what you need prior to calling.

I jumped into my questions about whether Walmart offers layaway plans to pay for big-ticket items in installments, and the rep explained that the retailer no longer offers this multiple-payment program. It ended in 2020, he told me. Instead, customers can take advantage of a payment plan through Affirm, a company Walmart partners with to allow weekly or monthly payments for items either purchased in store or online.

Once customers have completed their online/in-store shopping, the rep explained they'd be given an option to choose Affirm as their method of payment. You do have to set up a separate account with Affirm to complete the transaction, and then, you're given options for the number of payments to make. Some offers include low or no interest on the purchase. This sounded like a good deal to me, especially since you can get the item you want immediately or once it's shipped, rather than waiting to make your layaway payments before you can pick up your purchase.

The rep also told me about a membership program called Walmart+ that allows customers to take advantage of free shipping for online purchases and free grocery delivery of any amount, as well as offers savings on gas, streaming services and auto care at Walmart locations. You can pay annually or monthly for this membership after a 30-day trial.

Since I don't use Walmart's shipping or fuel on a regular basis, this membership offer didn't appeal to me, but I thanked the rep and the call ended. The customer service rep was helpful and knowledgeable, and I appreciated being able to get through to a live person in a short amount of time. Having the option to speak to a rep is great even though many of the services are also accessible via Walmart's website.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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WalMart Walmart.com Customer Service Phone Number 800-966-6546 - Info & Statistics

Phone number to dial800-966-6546
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingWalmart.com Customer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Navigate phone maze to a humanPress 2, then 1, then 3, then 2 then 6
Average wait19
Current wait24
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or facebook or web or email
Quality of communication67%
Quality of help70%
Customer votes3,986
Best phone number800-925-6278
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

WalMart's 800-966-6546 Walmart.com Customer Service Number

This WalMart phone number is ranked #2 out of 5 because 115,086 WalMart customers tried our tools and information and gave us feedback after they called. The reason customers call 800-966-6546 is to reach the WalMart Walmart.com Customer Service department for problems like Returns, Update Account Info, Track an Order, Return an Order, Missing Item. As far as we can tell, WalMart has call center locations in California and you can call during their open hours 24 hours, 7 days. WalMart has 5 phone numbers and 10 different ways to get customer help. We've compiled information about 800-966-6546 and ways to call or contact WalMart with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling WalMart

Calling WalMart at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-966-6546. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when WalMart Walmart.com Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than WalMart Once on the phone with WalMart's Walmart.com Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting WalMart in General

While 800-966-6546 is WalMart's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-925-6278 is their best customer phone number overall, and we have put together a comparison of their 10 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach WalMart help by calling them, is that other customers give their customer support at this number a 67% score for their communication skills and a 70% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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