What Do I Do If My WalMart Gift Card Balance Won't Load?
If one of Walmart's gift card balance checking tools won't load or display your Walmart gift card's balance, you should figure out what's gone wrong and how to fix the problem before you use your card again. You should double check the gift card number, security number, expiration date, PIN, whatever numbers the tool requires. You should also check your internet connection, look for signs of theft and report the problem to Walmart.
Walmart has a variety of different gift cards, such as personal, business and Visa, and they also have a variety of online gift card balance checking tools for these cards. If you tried using one of them to check the balance remaining on your Walmart gift card and it either won't load your gift card's information or it shows the wrong balance remaining on it, you have a problem. You should solve it before trying to use the gift card again. Keep reading and this article will teach you what you need to know.
If Walmart's System Can't Locate Your Gift Card
If whatever Walmart tool you are using is working properly but can't locate any trace of your gift card, you should double check the gift card number, security code, PIN, expiration date or whatever other numbers the tool requires to see if you entered one incorrectly. If you are checking the balance of a physical Walmart card, you can find them printed on the card. If you are checking the balance of a digital gift card, the numbers are in the delivery email.
If the Walmart Gift Card Tool Won't Work
If the Walmart balance tool you are using won't load any result at all, the problem could be loss of internet connection. Check yours. If your device is no longer connected then the balance checker can't get the information it needs from the server. If your device still has a good connection, the problem is probably on Walmart's end. Just wait awhile so the tech department can fix the problem. If that doesn't help, Walmart might not know the problem exists. Report it to a Walmart customer service representative.
If the Walmart Balance Tool Says that the Card Has No Balance Left
If Walmart's balance tool shows a $0 balance when you're sure there should still be money left on the card, your card may have been stolen or your account hacked. If you are checking on a physical Walmart card, make sure you still have it. If you don't, it seems likely that someone has stolen your card and used it.
If you are checking on a digital Walmart card, you should log into your Walmart account and check your transaction history. If you find purchases you know you didn't make, that were paid for using your Walmart gift card, then it seems likely that someone used your gift card numbers and maybe even hacked your account. Change the account's password for security's sake.
If you believe that someone stole your card or hacked your account, you can report the incident to the police, though it's not likely that they will be able to get your money back. You should definitely report this to a Walmart customer service agent. It's best to do so during regular business hours, as you may need to talk to someone from technical support or another department.
Contacting Walmart
If you have a report to make, or if you can't figure out the nature of your gift card problem, you can contact a Walmart customer service agent by phone or on the help forum.
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