How Do I Request a Refund to a Gift Card from WalMart?

Walmart gift cards can't be replaced, returned nor refunded. If you purchased an item with your gift card, the refund amount will be in a gift card except when the amount refunded is less than $10. You'll get a cash refund for items worth below $10. You can return most items within 90 days from purchase and within 30 days if you bought the item at Marketplace.

Christian Allen is the editor / author responsible for this content.
Jul 13, 2023

Walmart gift cards don't expire and there are no other costs associated with using them. However, these cards aren't replaceable nor returnable. If you're not satisfied with an item bought with your gift card though, it's allowed to request a refund to your gift card.

Requesting a Refund To Your Walmart Gift Card

Almost all items can be refunded or returned to Walmart. Log in to your account and check your purchase history to determine when you can refund an item. It's advised to keep your receipt for up to 90 days from the date of purchase. Keep in mind, though, items bought from resellers or dealers and not directly from Walmart stores will not be eligible for refund, return or exchange.

You can return most items within 90 days from the date of purchase. Just keep your receipt as you'll need that. For customers without a receipt, you will be asked to provide a valid government-issued ID with a picture. They will only refund you when the ID provided matches the buyer information in their database.

Customers will get a cash refund when the item is less than $10. Otherwise, the amount will be refunded to whichever payment method is used. For those without receipt, customers will get either a gift card or a Walmart shopping card when the item refunded is at least $10 or above.

Marketplace Items Refund Policy

For items bought on the Marketplace, customers will have 14 days to return or refund luxury items or electronics, and up to 30 days for other items. Some examples of luxury items include fine art, pre-owned and new apparel worth more than $300, jewelry, memorabilia, collectibles and gemstones or loose gems. Some examples of electronics include tablets, computers, drones printers and digital cameras.

Major appliances can be returned within 30 days from purchase but they should be in new condition and uninstalled. Make sure they're also in their original packaging. You can return items through the app or by visiting the websites. Returns for major appliances will not be accepted at Walmart physical stores.

When returning an item, please wait up to 48 hours for the refund on top of another 48 hours for tracking. Wait up to 10 days if you used a debit or credit card as a payment method. If you have questions about refunds or returns, please get in touch with Customer Support.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Request a Refund to a Gift Card from WalMart?

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