How Do I Complain to WalMart About a Late Delivery?
Before contacting Walmart regarding a late delivery, check for the status of your order first and the carrier for any shipping delays in your area. If you still don't have your items after the delivery window has passed, contact Walmart Customer Service to complain about the late delivery. Simply call their toll-free number or email them.
Walmart tries to process and delivers orders on time. However, delays can still happen. Weather disruptions in some areas can also impact shipping delays. Before filing a complaint, consider tracking your orders first to know their status.
Tracking Your Order
Walmart customers can check the status of their orders on the website and in the Walmart app. You can check for the order's shipping and delivery status by tracking your order. Follow the detailed steps below:
On the website:
1. Log in to your Walmart account.
2. Go to Purchase History and look for the order you want to track. Hit Track Shipment.
when not logged in, you can check the status of your order by clicking the link to track orders.
On the app:
1. Open the app and tap Account.
2. Tap Purchase History.
3. Look for the order you want to track and tap Track Shipment.
You should have information on the delivery date of your items. If you have questions about your orders, contact Walmart Customer Support.
How to Contact Walmart About a Delayed Order
If delivery is late, consider checking the carrier first for any shipping delays in your area. When the delivery window has passed and you still don't have your orders, you may complain to Walmart regarding the delay. All you need to do is use the Contact Us button to complain about your order. You may also call their toll-free number or email Customer Support.
What to Do If the Order Isn't Received
If you got a notification saying that the items have been delivered but you don't have the items yet, consider asking your neighbors or family members if they got the order. Make sure you check the delivery confirmation and review your address to check for any mistakes.
For orders with scheduled delivery, check the tracking details to know where the order was delivered. If it was delivered to the wrong house, contact Walmart Customer Support.
In some cases, the driver may also return your order if they can't find your address or if they can't find a safe location. They may also return your order if you're unreachable. When this happens, a Walmart associate will contact you to reschedule your delivery. They will cancel the order if rescheduling isn't possible. You will not be charged for your order.
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