Dollar General Customer FAQ

If you're not receiving the password reset email in your inbox or spam folder, try these steps: 1. Ensure the email address entered is correct. 2. Check filters or rules in your email settings. 3. Add Dollar General’s email to your contact list or safe sender list. If the problem persists, try initiating the reset process again later.

To resolve an issue with a cashback transaction, we recommend reaching out to your bank or financial institution to dispute the charge. Additionally, you can visit the store where the transaction occurred and speak with the manager for further assistance.

To change your email address, log into your Dollar General account online, navigate to your account settings or profile, and update your email information. Save the changes before exiting the page.

We're sorry for the inconvenience. Please double-check the receipt for the correct activation. If the issue persists, you may need to follow up on this matter using the contact information provided here on this page for assistance.

Dollar General seeks to provide satisfactory customer experiences. If a cash transaction was incorrectly processed, you should bring this to the attention of the store manager. Prepare to provide relevant details like the store location, transaction date, and items purchased, as this will help them look into the issue. Remember to also present your receipt as proof of purchase. Keep in mind that Dollar General's return policy may vary by store so final decisions will depend on the store manager. Once the issue is discussed and understood, the manager can determine the appropriate next steps to resolve your issue.