Dollar General Customer FAQ

To resolve an issue with a cashback transaction, we recommend reaching out to your bank or financial institution to dispute the charge. Additionally, you can visit the store where the transaction occurred and speak with the manager for further assistance.

To change your email address, log into your Dollar General account online, navigate to your account settings or profile, and update your email information. Save the changes before exiting the page.

We're sorry for the inconvenience. Please double-check the receipt for the correct activation. If the issue persists, you may need to follow up on this matter using the contact information provided here on this page for assistance.

Dollar General seeks to provide satisfactory customer experiences. If a cash transaction was incorrectly processed, you should bring this to the attention of the store manager. Prepare to provide relevant details like the store location, transaction date, and items purchased, as this will help them look into the issue. Remember to also present your receipt as proof of purchase. Keep in mind that Dollar General's return policy may vary by store so final decisions will depend on the store manager. Once the issue is discussed and understood, the manager can determine the appropriate next steps to resolve your issue.

We're sorry to hear about your concern. Any legitimate communications regarding money owed would typically be sent in writing rather than through a phone call. Dollar General does not contact customers by phone to collect payments. If you are uncertain about the legitimacy of communication you've received, don't provide personal or financial information over the phone. When in doubt, directly contact Dollar General's customer service via the contact information available on this page. Your security is important to us and we encourage you to report suspicious activity.