Is It Possible to Merge Two Dollar General Accounts?

While it's impossible to merge two separate Dollar General accounts into one entirely, customers can contact customer service and request assistance consolidating their multiple accounts into one primary account moving forward. You should always keep track of the login details linked to each account and use them wisely to avoid duplicating IDs. Contact their customer support team if you require additional assistance with Dollar General.

Adam Goldkamp is the editor / author responsible for this content.
Jul 13, 2023

Dollar General offers affordable products to customers across multiple convenience shop stores in the United States. Many people create an account with Dollar General to take advantage of the company's various discounts and promotions. However, some users may have multiple accounts for different reasons, such as forgetting login credentials or accidentally creating a new account. What can you do if you find yourself in such a situation? Read on to discover whether you can merge two Dollar General accounts.

Merging Two Dollar General Accounts

Unfortunately, at this time, users can't merge two separate Dollar General accounts into one. Each account has unique login credentials and purchase history, and there is no way for these records to be combined. The system treats each account as though they belong to individual users, and trying to connect them directly may seem like a security threat.

However, if you have two accounts that you would like to consolidate into one primary account, you can take these steps:

1. Determine Which Account You Want to Keep

When consolidating multiple Dollar General accounts, you must decide which account you want to keep as your primary account moving forward. This means you'll have to get rid of the other account permanently. The most frequently used account should be the one to proceed with. It contains the most transactions and other important transactions. It is also easier to transfer information from a less frequently used account than vice versa.

2. Check Your Email Address Associated With Both Accounts

You must use email addresses with the same user ID in both accounts. If not, change the email address on the second user ID to merge them. The user ID should be the same since you'll only need one email address going forward.

After deciding which account to proceed with, go ahead and contact customer support. Visit the Dollar General website and click the "Contact Us" page. This opens up a new page with the customer service number available for calls. Dial the number and wait for an agent to receive your call. The customer service team comprises qualified personnel who can handle client queries.

Once you talk to an agent, you must explain your situation clearly. The customer support representative will request your account user IDs and other identity verification information.

3. Wait for Customer Support Team to Merge Your Accounts

Once you have provided all the necessary information, customer support will work on merging your accounts into a single account. This process can take some time, depending on the volume of merge requests being processed at that particular moment. The merge ensures all information is transferred to the new account without data loss. Data loss on your account may cause problems, especially if you lose vital information.

4. Log In and Verify Account Information

Once the merge is complete, log in using your primary account credentials and ensure all the purchase history from the secondary account has been transferred. To avoid any future problems with accessing loyalty reward programs or order history, you should double-check and ensure everything is correct.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Is It Possible to Merge Two Dollar General Accounts?

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