How to Report an Issue with Dollar General Delivery?

Dollar General ships grocery orders to its customers using DoorDash. It ships non-grocery orders via FedEx. If your Dollar General order hasn't arrived, use DoorDash or FedEx's tracking tools to find it. You can also use the Dollar General tracking tool. If your order never arrived, was missing something, or came with incorrect items, contact a Dollar General customer service representative.

If you use Dollar General's convenient home delivery service, your groceries get delivered by DoorDash, while other orders are fulfilled by FedEx. You can get anything Dollar General has to offer without setting foot outside your door. Unfortunately, even with professional operations, things sometimes go wrong. If your Dollar General order is late or has missing or incorrect items in it, you need to know what to do to fix the issue. Keep reading to learn more.

Delivery Company Tracking

If your Dollar General grocery order is late, the first thing you should do is use the DoorDash tracking tool to find out where the driver is. The driver is, after all, the only one with direct knowledge of where your order is. To track your DoorDash driver, follow these instructions:

Sign in to the DoorDash app.
Tap on your Orders tab.
Find the late order in the list of your orders.
Tap on the order. The order status and driver location should appear.

If FedEx is handling your late Dollar General order then you should go to FedEx's order tracking page. Enter your order's tracking number then click on the Track button.

Dollar General Tracking

If the delivery company's tracking tool is not working for some reason, you can use the Dollar General tracking tool:

Go to Dollar General's webpage.
Log into your Dollar General account.
Click on Order History.
Find the late order in your list of orders. The latest information the company has is shown there.

Please note that Dollar General's information might not be as current as the delivery company's information would be.

Contacting DoorDash

If the tracking tool doesn't solve the problem with your grocery order, you should contact a DoorDash customer service agent. You can do that by phone, email, or chat.

Contacting FedEx

For non-grocery orders, you should get help from a FedEx customer service agent. You can do that via help forum, chat, or phone.

Contacting Dollar General

If your order was delivered but was missing items or had incorrect items, you need to get help from a Dollar General agent. You must go to Dollar General's help forum to do so because there aren't any other contact options for Dollar General customer service.

Why does GetHuman Write How-to Guides for Dollar General Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Dollar General in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How to Report an Issue with Dollar General Delivery? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.