Dollar General Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Dollar General customer support.

Dollar General's Best Contact Information


How do I contact Dollar General customer service?

A:Dollar General does not have a customer service phone number, but you can contact them through their website.
Unfortunately, the way to contact Dollar General starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them.

Does Dollar General offer 24 hour customer service?

A:Not by phone. But you can contact Dollar General 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Dollar General Customer Service

There are other ways to contact Dollar General customer service besides the phone. Below we list them by medium, from most to least popular.

Customer Help Desk / Web Support - Customer Service
Online customer service support
24 hours, 7 days
As a last, sometimes only, resort- Dollar General customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Dollar General?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Dollar General, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

Is It Possible to Merge Two Dollar General Accounts?

While it's impossible to merge two separate Dollar General accounts into one entirely, customers can contact customer service and request assistance consolidating their multiple accounts into one primary account moving forward. You should always keep track of the login details linked to each account and use them wisely to avoid duplicating IDs. Contact their customer support team if you require additional assistance with Dollar General.

What are Dollar General's store hours?

Dollar General's store hours may vary slightly depending on the location, but generally, they open their doors at 8:00 AM and close at 9:00 PM, Monday through Sunday. These hours are intended to provide flexibility and convenience for customers to shop at their preferred times during the week. However, it is important to note that certain local factors may influence the operating hours of a specific Dollar General store. To obtain precise information about the hours for a particular location, customers can utilize the store locator feature on the Dollar General website or contact the specific store directly. Overall, Dollar General aims to ensure accessibility and availability for customers throughout the week with their extended store hours.

What is Dollar General's return policy?

Dollar General's return policy allows customers to return most items within 30 days of purchase for a full refund or exchange. However, certain items like electronics and opened CDs/DVDs cannot be returned. To make a return, customers should bring the original receipt along with the product in its original condition and packaging. If the receipt is unavailable, store credit may be offered instead of a refund. For online purchases, customers can return items by mail or at any Dollar General store. Refunds will be issued in the original form of payment, and any applicable sales tax will be refunded as well. Dollar General strives to provide a hassle-free return experience for customer satisfaction.

Top Dollar General customer problems and solutions

Click the link above to get answers to just about any Dollar General customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see Dollar General's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Dollar General agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Dollar General anyways and help you with your issue. Over the last 18 months, 4,140 customers like you have come in search of a phone number for Dollar General and helped us confirm they don't have one. Common reasons that people try to call Dollar General customer support department include Store Feedback, Account Access, Refund a Charge, Return an Order, Cancel an Order and other customer service issues. Rather than trying to call Dollar General first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now Dollar General doesn't have any phone numbers. It's not always clear what is the best way to talk to Dollar General representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Dollar General Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Dollar General, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Dollar General customers like yourself.

GetHuman does not provide call center services or customer support operations for Dollar General. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dollar General. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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