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Adidas Customer Service

Phone Number & Contact Info

Adidas's Best Phone Number

800-982-9337
Toll-free·Calls Customer Service·Most popular Adidas number
Q:

How do I talk to a live human at Adidas?

A:Direct to a human
Q:

Does Adidas offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 5am-8pm PST. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 14 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

Adidas Customer Phone Numbers

Consumer Relations

800-448-1796
Toll-free · 24 hours, 7 days · Press 3 at the first menu, then press 9. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Adidas phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the Adidas phone system greets you: If you are a member of our Adidas Club, press 1.
Below are some clips we've found from Adidas's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling adidas dot com. Please select from the following menu options. For status of order or returns, press one. If you are an Adidas employee, press two. For product information or other questions, press three."
Excerpt from a call with Adidas
Wednesday, January 3, 2024 5:41 PM

The first phone menu

"Thank you for calling adidas dot com. Please select from the following menu options.
For status of order or returns, press one.
If you are an Adidas employee, press two.
For product information or other questions, press three.
For Spanish, press eight."
Excerpt from a call with Adidas
Wednesday, May 1, 2024 3:54 PM

After you press 3

"For Spanish If you are calling about Adidas TechFit period proof product, press one.
If you are calling for ready to be remade, press two."
Excerpt from a call with Adidas
Tuesday, March 26, 2024 10:53 PM

What are the hours and when should I call?

Adidas operates the call center for this 800-982-9337 phone number Mon-Sun 5am-8pm PT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 217 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Adidas phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Adidas staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Adidas is Sunday. The most busy day to call is Monday, which averages 215% more phone calls by comparison. Again, this is based on a sample of 217 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Adidas

In summation, the best day to call Adidas is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Adidas staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Adidas

If you have time to do a bit of reading before you call Adidas, we recommend you read over some of our problem-specific articles.

How Do I Return an Item to Adidas?

Customers can return items to Adidas by following the required steps, which vary based on how the item was purchased. Make online returns using a prepaid shipping label generated by creating a return at Adidas.com. You can also return online purchases to an Adidas retail location with the receipt and shipping labels that came with the packaging.

How Do I Cancel My Adidas Order?

Adidas will grant refunds on items purchased within 30 days of the receipt date. If you plan to ship your item, you must print out a return label that can be found in the order details and place it on your box. If you wish to return your item at an Adidas store, you must bring the original form of payment with a confirmation e-mail or the return label.

How Do I Get Adidas to Refund a Charge?

Adidas allows you to return a product and get a refund. You simply need to ensure that you are within the returns window.

Top Adidas customer service problems

Click the link above to get answers to just about any Adidas customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Adidas, and their purpose. Are any of these similar to the reason you are trying to call?
Providing address information: "West forty sixth Street, Florida, Miami."
- From a call lasting 10m 2s , Apr 26, 2024 3:09 PM
No specific purpose: ""
- From a call lasting 5m 26s , Apr 21, 2024 2:42 PM
Requesting Spanish pickup: "I need a Spanish pickup."
- From a call lasting 3m 36s , Apr 18, 2024 7:37 PM
Order not received: "I ordered from Adidas last week but my shoes have not shown up yet, I want to know what happened with that order."
- From a call lasting 3m 16s , Mar 26, 2024 10:53 PM
Request to speak with supervisor: "Is this a supervisor?"
- From a call lasting 13m 51s , Mar 20, 2024 6:56 PM
Stop payment on purchase: "I'm calling to stop payment on a duplicate purchase of Adidas slides."
- From a call lasting 11m 2s , Mar 20, 2024 6:37 PM
Credit card dispute: "I'm calling to dispute a purchase with my credit card before it's sent to me from Adidas."
- From a call lasting 3m 1s , Mar 20, 2024 6:28 PM
Shoe repair request: "I bought Adidas shoes last year, but within few months, it was broken from the back sole. So I want to repair in India, but I didn't get any contact with whom I shall approach."
- From a call lasting 6m 43s , Mar 10, 2024 2:24 AM
Spanish speaker needed: "I need to speak to a Spanish speaker."
- From a call lasting 1m 22s , Mar 8, 2024 2:13 PM
Request for Spanish speaker: "I need please a Spanish speaker."
- From a call lasting 1m 39s , Mar 8, 2024 2:11 PM

More Adidas Customer Service Contacts

There are of course other ways to contact Adidas customer service besides the phone. Below we list the best ones, by medium.

Adidas Customer Service Live Chat

adidas.com - Customer Service
Chat banners pop up when experts are available to chat. Available most hours of the day.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Adidas provides this option.

Adidas Customer Service on Facebook / Messenger

facebook.com/adidas/ - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Adidas, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Adidas Customer Help Desk / Web Support

adidas.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Adidas customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Adidas's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Adidas agent. This phone number is Adidas's best phone number because 36,432 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-982-9337 include Track a Package, Refund a Charge, Missing Delivery, Return an Order, Product Feedback and other customer service issues. The Adidas call center that you call into has employees from California, India and is open Mon-Sun 5am-8pm PT according to customers. In total, Adidas has 2 phone numbers. It's not always clear what is the best way to talk to Adidas representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Adidas. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Adidas. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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