Ford Motor Credit Customer Service

Phone Number & Contact Info

Ford Motor Credit's Best Phone Number

Toll-free·Calls Customer Service·Most popular Ford Motor Credit number

How do I talk to a live human at Ford Motor Credit?

A:You have to say, "What you are calling about," or you will not be transferred to a representative.

Does Ford Motor Credit offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-8pm, Sat 7am-5pm CST. The least busy day is Saturday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

Ford Motor Credit Customer Phone Numbers

Corporate Offices

Toll-free · 24 hours, 7 days · Press 0 then 0 then 0# then 0# then 0 · If you know your party's extension, press 1; otherwise, press 2.

Redemption Department

Toll-free · Mon-Fri 7am-8pm, Sat 7am-5pm CST · Dial x3200 followed by any other digit · If you know your party's extension, press 1; otherwise, press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ford Motor Credit phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: You have to say, "What you are calling about," or you will not be transferred to a representative.
Here is how our research team describes the way the Ford Motor Credit phone system greets you: Check reorder, note changes, web support, press 1. Note info, press 2. Payroll deductions & direct deposit, press 3. Financial transactions, press 4. New investment information, press 5. To speak to an associate, press 0.
Below are some clips we've found from Ford Motor Credit's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling Ford Motor Credit Company. Your call may be monitored or recorded. To reduce your hold time, please provide your account number or Social Security number when prompted.
Also, many self services are available for you to manage your account online at ford dot com slash finance or lincoln dot com slash finance.
Thank you. In a few words, tell me how I can help you today."
Excerpt from a call with Ford Motor Credit
Tuesday, March 12, 2024 7:10 PM

They may ask you to say or enter information

"Just so you know, our representatives are specialized in different areas.
To get you to the right place as fast as possible, please tell me which of these options is the best match for whatever you need help with today.
You can say payments, pay off information, billing, extension, account overview, or account changes."
Excerpt from a call with Ford Motor Credit
Wednesday, January 17, 2024 4:13 PM

What are the hours and when should I call?

Ford Motor Credit operates the call center for this 800-727-7000 phone number Mon-Fri 7am-8pm, Sat 7am-5pm CT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 81 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ford Motor Credit phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ford Motor Credit staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ford Motor Credit is Saturday. The most busy day to call is Tuesday, which averages 1100% more phone calls by comparison. Again, this is based on a sample of 81 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Ford Motor Credit

In summation, the best day to call Ford Motor Credit is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Ford Motor Credit staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Ford Motor Credit

If you have time to do a bit of reading before you call Ford Motor Credit, we recommend you read over some of our problem-specific articles.

What is Ford Motor Credit?

Ford Motor Credit is the financing arm of Ford Motor Company, offering a range of automotive financing services to customers. It provides various financial solutions, including loans and leasing options, to help individuals purchase or lease Ford vehicles. Ford Motor Credit aims to make vehicle ownership accessible and convenient, providing flexible terms, competitive rates, and personalized financing options tailored to meet the needs of customers. Additionally, Ford Motor Credit offers various online tools and resources, enabling customers to manage their accounts, make payments, and explore additional financing options. With its commitment to exceptional customer service, Ford Motor Credit strives to enhance the overall vehicle ownership experience and support customers throughout their financing journey.

What is the difference between Ford Credit and Ford Motor Credit?

Ford Credit and Ford Motor Credit are actually the same entity, and the terms are often used interchangeably. Ford Credit is the financing arm of Ford Motor Company, dedicated to providing credit, leasing, and other financial services for customers purchasing Ford vehicles. Ford Motor Credit offers a wide range of financing options, including retail installment contracts, leasing options, and commercial financing solutions. Whether you choose to buy or lease a Ford vehicle, Ford Credit provides the necessary funding to help customers acquire and manage their vehicles. So, in essence, there is no difference between Ford Credit and Ford Motor Credit, as they both refer to the same financial services division that supports Ford customers' vehicle purchases.

What are the eligibility requirements for financing with Ford Motor Credit?

To be eligible for financing with Ford Motor Credit, certain requirements must be met. Firstly, applicants must be at least 18 years old and have a valid driver's license. Additionally, they must have a minimum monthly income level, which can vary based on the specific financing program chosen. A stable employment history is also typically required. Creditworthiness is evaluated, considering factors such as credit score, previous credit history, and debt-to-income ratio. The specific eligibility criteria, interest rates, and terms may vary depending on the applicant's location, creditworthiness, and the selected vehicle model. It is advisable to contact a Ford dealer or Ford Motor Credit representative directly for more detailed information about the eligibility requirements for financing.

Top Ford Motor Credit customer service problems

Click the link above to get answers to just about any Ford Motor Credit customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ford Motor Credit, and their purpose. Are any of these similar to the reason you are trying to call?
Providing information: "My name is Tony Chrome."
- From a call lasting 44m 24s , Mar 12, 2024 7:10 PM
Payment inquiry: "I wanna pay that off. Is there a way I can do that just through the phone or through online?"
- From a call lasting 8m 53s , Jan 17, 2024 4:13 PM
Requesting lease VIN numbers: "Hi, I'm looking to get the VIN numbers of six escapes I leased, can you email or text them to me?"
- From a call lasting 10m 46s , Jan 2, 2024 4:30 PM

More Ford Motor Credit Customer Service Contacts

There are of course other ways to contact Ford Motor Credit customer service besides the phone. Below we list the best ones, by medium.

Ford Motor Credit Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Ford Motor Credit customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Ford Motor Credit's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ford Motor Credit agent. This phone number is Ford Motor Credit's best phone number because 14,628 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-727-7000 include Update Account Information, Eligibility Question, Setup Payment Plan, Request a Loan, Technical Support and other customer service issues. Rather than trying to call Ford Motor Credit first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ford Motor Credit has 3 phone numbers. It's not always clear what is the best way to talk to Ford Motor Credit representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ford Motor Credit. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ford Motor Credit. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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