Ford Motor Credit Customer Service

Ways to contact Ford Motor Credit and solve common issues

Use Ford Motor Credit's Phone Number

Ford Motor Credit's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Ford Motor Credit

Contacting Ford Motor Credit customer support

Below you can compare and contrast the 4 ways to contact Ford Motor Credit by looking at which ones are the fastest and which ones other customers recommend the most for solving Ford Motor Credit customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ford Motor Credit across the following channels: Phone, Web.

Phone number / contactWaitVotes
Customer Service
3 mins414
Corporate Offices
3 mins436
Redemption Department
11 mins451
Online Help at
Customer Service
< 2 hrs363

Ford Motor Credit: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Ford Motor Credit.
What happens if my vehicle is totaled or stolen?
If your vehicle is declared totaled or stolen, Ford Motor Credit offers protection through GAP insurance and optional vehicle protection plans. If your vehicle is totaled, GAP insurance covers the difference between the insurance settlement and your remaining loan balance. This ensures that you won't be left with any unpaid loan amount. In case of theft, you need to promptly report it to the relevant authorities and Ford Credit. The stolen vehicle will be declared a total loss if not recovered within a specified period. In such situations, GAP insurance will again cover the remaining loan balance. You can also explore optional vehicle protection plans for added coverage. These plans may include extended warranties, maintenance coverage, and more, providing further peace of mind if your vehicle is stolen or declared a total loss.
How long does it take to get approved for financing?
The approval time for Ford Motor Credit financing varies depending on various factors. Typically, the approval process takes around 24 to 48 hours. However, in some cases, it may take longer, especially if further documentation or verification is required. This can include providing proof of income, identification, and other financial details. To expedite the process, it is advisable to submit a complete and accurate application along with the necessary documents. Additionally, factors such as creditworthiness, loan amount, and individual circumstances can also impact the approval timeline. Ford Motor Credit strives to ensure a prompt and efficient financing process, aiming to provide a decision as quickly as possible to help customers acquire their desired vehicle.
What is the difference between Ford Credit and Ford Motor Credit?
Ford Credit and Ford Motor Credit are actually the same entity, and the terms are often used interchangeably. Ford Credit is the financing arm of Ford Motor Company, dedicated to providing credit, leasing, and other financial services for customers purchasing Ford vehicles. Ford Motor Credit offers a wide range of financing options, including retail installment contracts, leasing options, and commercial financing solutions. Whether you choose to buy or lease a Ford vehicle, Ford Credit provides the necessary funding to help customers acquire and manage their vehicles. So, in essence, there is no difference between Ford Credit and Ford Motor Credit, as they both refer to the same financial services division that supports Ford customers' vehicle purchases.
Can I make payments online?
Yes, Ford Motor Credit offers an online payment service for your convenience. With our secure and user-friendly online platform, you can easily make payments from the comfort of your own home or on-the-go. This feature allows you to conveniently schedule one-time payments or set up automatic recurring payments, ensuring that your payments are made on time. You can also view your payment history and make changes to your account information online. Our online payment service provides a convenient and efficient way to manage your payments, helping you stay on top of your financing responsibilities with ease.
What is Ford Motor Credit?
Ford Motor Credit is the financing arm of Ford Motor Company, offering a range of automotive financing services to customers. It provides various financial solutions, including loans and leasing options, to help individuals purchase or lease Ford vehicles. Ford Motor Credit aims to make vehicle ownership accessible and convenient, providing flexible terms, competitive rates, and personalized financing options tailored to meet the needs of customers. Additionally, Ford Motor Credit offers various online tools and resources, enabling customers to manage their accounts, make payments, and explore additional financing options. With its commitment to exceptional customer service, Ford Motor Credit strives to enhance the overall vehicle ownership experience and support customers throughout their financing journey.
What are the eligibility requirements for financing with Ford Motor Credit?
To be eligible for financing with Ford Motor Credit, certain requirements must be met. Firstly, applicants must be at least 18 years old and have a valid driver's license. Additionally, they must have a minimum monthly income level, which can vary based on the specific financing program chosen. A stable employment history is also typically required. Creditworthiness is evaluated, considering factors such as credit score, previous credit history, and debt-to-income ratio. The specific eligibility criteria, interest rates, and terms may vary depending on the applicant's location, creditworthiness, and the selected vehicle model. It is advisable to contact a Ford dealer or Ford Motor Credit representative directly for more detailed information about the eligibility requirements for financing.
Can I refinance my existing loan with Ford Motor Credit?
Yes, you can refinance your existing loan with Ford Motor Credit. We understand that financial needs can change, and refinancing your loan may be a viable option for you. Refinancing can potentially help you save money by obtaining a lower interest rate or extending your loan term. To explore this option, we recommend contacting our dedicated customer service team or visiting our website to access our online loan application. Our team will guide you through the refinancing process, ensuring a seamless experience. We are committed to providing flexible financial solutions and assisting you in achieving your goals. So, if you're considering refinancing, reach out to us today, and we'll be happy to assist you.
There's more!
Click below to show 1 more questions, answers, and complete guides to common Ford Motor Credit customer support problem.

Recent reasons customers contacted Ford Motor Credit:

Need to get account number trying to setup online and the number I have doesn't work.
Speak with a rep about payments
Have a customer rep call me
Speak to somebody about deferring a payment
Checking on a requested rewrite that was put on Monday. I received a call I needed to u...
Need a copy of a lien release. i am from oklahoma and bought a used truck in texas with...
Need an acount number please been on phone for hours cant get to a human
My truck was repossessed I need help
overpayment on closed account
Would like address to send payment monthly payments
Clear title on my previous vehicle that has been traded.
Get started with Ford Credit
I need to obtain an original copy of release of lien from form motor credit company on...
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Does GetHuman work with Ford Motor Credit?

GetHuman does not work with Ford Motor Credit's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Ford Motor Credit at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Ford Motor Credit's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Ford Motor Credit at a Glance

Ford Motor Credit has no chat option
Ford Motor Credit has no customer email
Ford Motor Credit has 1 help forum
Ford Motor Credit has no twitter handle
Ford Motor Credit has no facebook page
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