National Grid Phone Number

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800-642-4272
Customer service
Current Wait: 17 mins (14m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
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Reasons customers like you called recently

Want to change name on account.
My bill is double what it typical is , I believe there is a gas problem in my house
How do I change the name on a National Grid commercial account? I moved into a proper...
I’m trying to find out if my gas has been shut off for some reason. I’ve tried to turn...
I need to transfer account to tenant name at my rental property. I need to figure an o...
I want to pay my gas bill
need to change name on account
Don’t have account number*You tell me my phone number isn’t part of your system *Call m...
I am trying to log in to my National Grid account. It keeps saying that it has emailed...
Want to pay a bill and talk to customer service
My husband and I opened an electric account with National Grid in September. We receive...
See more recent reasons for calling

Help me with my issue

Customer Number 800-642-4272 - by the Numbers

Phone number to dial800-642-4272
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Navigate phone maze to a humanPress 0 then press 4
Average wait
Current wait17
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication72%
Quality of help55%
Customer votes6,655
Information last updatedMon Jan 23 2023 09:00:00 GMT+0000 (Coordinated Universal Time)

National Grid's Best Toll-Free/800 Customer Phone Number

This is National Grid's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a National Grid agent. This phone number is National Grid's Best Phone Number because 52,224 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-642-4272 include Update Account Info, Cancel Service, Setup Payment Arrangement, Pay Bill, Setup Service and other customer service issues. The National Grid call center that you call into has employees from Massachusetts, New York and is open 24 hours, 7 days according to customers. In total, National Grid has 4 phone numbers. It's not always clear what is the best way to talk to National Grid representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting National Grid - by phone or otherwise

While 800-642-4272 is National Grid's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team , according to other National Grid customers, is by calling their 800-322-3223 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-322-3223 for Customer Service. If you think this information is inaccurate or know of other ways to contact National Grid please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for National Grid.

What is GetHuman's Relationship to National Grid?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like National Grid. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

National Grid Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All National Grid contacts
National Grid Phone NumberBEST
National Grid Help Desk
General customer information

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