National Grid Phone Number

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800-642-4272
Customer service
Current Wait: 14 mins (8m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
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Reasons customers like you called recently

You trespassing on my property
Was expecting call back from Customer Service supervisor Matt or Victoria since last Fr...
Need to change my address
There is a large pine tree growing into the power lines and with the constant wind stor...
Transfer my bill to new address. *Pay off some balance as well. *Talk to real...
I need proof of residency to transfer my account but I electronically signed my lease
Transformer blew right outside my house. No power, but all neighbors have power
Need to put gas bill in my name
Haven’t received a bill in awhile .
I need to put electric in my name at my new residence. *My address is ** Ninigret rd un...
Need to give you free lunch paper work from daughters school for the rest program I be...
Confirm my account is closed
The power line *** feet including the transformer is covered in vines that need to be c...
With collections need to know if a payment was due in August if so how much an want to...
I have a past bill with national grid is rather high I have no means to pay it am I abl...
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Customer Number 800-642-4272 - by the Numbers

Phone number to dial800-642-4272
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Navigate phone maze to a humanPress 0 then press 4
Average wait
Current wait14
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication66%
Quality of help89%
Customer votes6,649
Information last updatedFri Sep 17 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

National Grid's Best Toll-Free/800 Customer Phone Number

This is National Grid's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a National Grid agent. This phone number is National Grid's Best Phone Number because 52,224 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-642-4272 include Update Account Info, Cancel Service, Setup Payment Arrangement, Pay Bill, Setup Service and other customer service issues. The National Grid call center that you call into has employees from Massachusetts, New York and is open 24 hours, 7 days according to customers. In total, National Grid has 4 phone numbers. It's not always clear what is the best way to talk to National Grid representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting National Grid - by phone or otherwise

While 800-642-4272 is National Grid's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team , according to other National Grid customers, is by calling their 800-322-3223 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-322-3223 for Customer Service. If you think this information is inaccurate or know of other ways to contact National Grid please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for National Grid.

What is GetHuman's Relationship to National Grid?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like National Grid. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

National Grid Contact Info

All National Grid contacts
National Grid Phone NumberBEST
National Grid Help Desk
General customer information

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