National Grid Phone Number 800-642-4272: Shortcuts & Tips

National Grid Phone Number

800-642-4272
Current Wait: 14 mins (avg 11)
Best time to call: 8:15am
Is this the right National Grid phone number to call? What do I say to the rep?  For help, tell us why you're calling:

What's the issue?

Call the right National Grid phone number and know what to say.

Setup service
Book appointment
Change appointment
Meter reading
Cancel service
Complaint

Don't see your issue? Describe it.

National Grid Phone Number 800-642-4272 - by the Numbers

Phone number to dial800-642-4272
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Navigate phone maze to a humanPress 0 then press 4
Average wait11
Current wait14
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone or web
Quality of communication69%
Quality of help52%
Customer votes6,652
Information last updatedThu Oct 19 2017 09:00:00 GMT+0000 (UTC)

About National Grid's Best Phone Number

This phone number is National Grid's Best Phone Number because 55,590 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-642-4272 include setup service, book appointment, change appointment, meter reading, cancel service, complaint, lower my bill and other customer service issues. The National Grid call center that you call into has employees from Massachusetts or New York and is open 24 hours, 7 days according to customers. In total, National Grid has 3 phone numbers. It's not always clear what is the best way to talk to National Grid representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting National Grid

While 800-642-4272 is National Grid's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other National Grid customers, is by calling their 800-322-3223 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-322-3223 for Customer Service. If you think this information is inaccurate or know of other ways to contact National Grid please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for National Grid.

About National Grid

If you're here looking for the best phone number to call National Grid, you probably already know who they are. But it helps to get an idea of how big they are when trying to call them about an issue. National Grid also goes by or is associated with the names NationalGrid, Nationalgrid.com, National Grid plc, National Grid. They are considered to be part of the following sectors and industries: Utilities. National Grid is associated with terms like public, utilities, e-commerce, b2b, b2c, oil & gas by their customers and industry analysts. Their competition, in the eyes of customers, are companies like ConEdison, Dominion, Enbridge. They employ 25,068 people according to customers in the know.
Was this page helpful?YesNo