National Grid Phone Number

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800-642-4272
Customer service
Current Wait: 10 mins (9m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
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Reasons customers like you called recently

Change of service on property just purchased
I want to start my gas and electricity bill for the new apartment me and my mum just rented
I have an on going problem with a WO* NOT BEING TAKEN CARE OF. I someone to call me ba...
I need to switch my electric over into my name for my apartment. The person whose name...
ESO, how do you become one and can you do that with a computer engineering degree...
I am moving out of the apartment and I need to change the account of the national grid...
I would like to talk to someone to confirm my scheduled service for today to replace th...
Do you have solar panels
Open new account***** Washington Street * ****Jamaica Plain, MA *****
We’re getting numerous calls with an apology an discount. Is this official or bogus,
Got a disconnect notice. Acc * *****-*****.
Moved out of apartment want to close gas account
Our power just went out. Not sure if anyone else around us lost it too.
I need to put service in my name
Not receiving my bill in the mail. Need to confirm billing address on file. Account...
See more recent reasons for calling

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Customer Number 800-642-4272 - by the Numbers

Phone number to dial800-642-4272
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Navigate phone maze to a humanPress 0 then press 4
Average wait
Current wait10
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication67%
Quality of help50%
Customer votes6,650
Information last updatedSat Jul 31 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

National Grid's Best Toll-Free/800 Customer Phone Number

This is National Grid's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a National Grid agent. This phone number is National Grid's Best Phone Number because 52,224 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-642-4272 include Pay Bill, Update Account Info, Setup Payment Arrangement, Cancel Service, Setup Service and other customer service issues. The National Grid call center that you call into has employees from Massachusetts, New York and is open 24 hours, 7 days according to customers. In total, National Grid has 4 phone numbers. It's not always clear what is the best way to talk to National Grid representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting National Grid - by phone or otherwise

While 800-642-4272 is National Grid's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team , according to other National Grid customers, is by calling their 800-322-3223 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-322-3223 for Customer Service. If you think this information is inaccurate or know of other ways to contact National Grid please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for National Grid.

What is GetHuman's Relationship to National Grid?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like National Grid. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

National Grid Contact Info

All National Grid contacts
National Grid Phone NumberBEST
National Grid Help Desk
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