National Grid Customer Service

Ways to contact National Grid and solve common issues

Use National Grid's Phone Number

National Grid's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
Call National Grid Customer Service
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for National Grid

Contacting National Grid customer support

Below you can compare and contrast the 7 ways to contact National Grid by looking at which ones are the fastest and which ones other customers recommend the most for solving National Grid customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact National Grid across the following channels: Phone, Web.

Phone number / contactWaitVotes
800-322-3223
Massachusetts Customer Service		15 mins212
800-642-4272
Upstate NY Customer Service		5 mins77
Online Help at nationalgridus.com
Upstate NY Customer Service		< 2 hrs311
718-643-4050
NYC Metro Area Customer Service		2 mins346
781-907-1000
International Customer Service		10 mins381
Online Help at nationalgridus.com
Rhode Island Customer Service		< 7 hrs316
Online Help at nationalgridus.com
NYC Metro Area Customer Service		< 13 hrs314

National Grid: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for National Grid.
How Do I Switch the National Grid Bill into My Name? As a customer you can switch the National Grid bill in your name by contacting customer support representatives. The agents will ask you questions and you should have your details with you for quick service.... Read more
How Do I Check for a Power Outage in My Area with National Grid? If your power is out and you get your power through National Grid, you can check with National Grid on the progress it has made with repairing the outage. You can do so online, if you are able to get online... Read more
How Do I Change the Address on My National Grid Account? If you change your location to a place where National Grid still offers its services, you will have to change the address on your National Grid account. You can do so by filling the address change form... Read more
How Do I Switch a National Grid Bill into My Name? If you're changing your living situations or setting up a business, you may need to switch National Grid gas and/or electricity bills into your own name. The easiest way to accomplish this is by calling... Read more
There's more!
Click below to show 1 more questions, answers, and complete guides to common National Grid customer support problem.

Recent reasons customers contacted National Grid:

I need my bill sent to myself
I need my services reconnected and I am seeing what time they are going to arrive at
HI I am going to moving in a apartment number** in **th August. so I wanted to switch t...
Hi I am going to move in to the apartment. below is the adress. I wanted to switch the...
Calling about a generac generator
I’m trying to pay my bill and it’s not letting me
Transfer account to new tenant
See when technician can come today
Need to speak to agent to see when the guys will come to reconnect power
The gas in my building has been off for two days. I cannot shower or cook. What type of...
Power out at **** Rt ** fort plain ny ***** when will it return
I need to schedule my service disconnect for *******
More customer issues

Help me with my issue

Does GetHuman work with National Grid?

GetHuman does not work with National Grid's customer support operations, directly or in any other way. GetHuman has no partnership or relation to National Grid at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check National Grid's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting National Grid at a Glance

National Grid has no chat option
National Grid has no customer email
National Grid has 3 help forums
National Grid has no twitter handle
National Grid has no facebook page
Contact information overview

Contacting Other Companies

Contact EversourceContact Con EdisonContact Duke Energy (NC & SC residential)
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