How Do I Change the Address on My National Grid Account?

If you change your location to a place where National Grid still offers its services, you will have to change the address on your National Grid account. You can do so by filling the address change form online, by visiting a National Grid customer service center or by calling them.

Adam Goldkamp is the editor / author responsible for this content.
Apr 28, 2020

National Grid is a multinational utilities company that is headquartered in London. The company has been in existence for thirty years mainly serving the United Kingdom and the North Eastern United States.

National Grid provides safe and reliable energy to millions of people efficiently in the two countries. It provides energy to both individuals & families and on the other hand, businesses.

Some of the customers may decide to move from one location to another location. In such a scenario, the primary owner of the National Grid account will have to change the address on record with the utilities company. The case is the same for a business account owner.

Changing your Address

There are several ways in which you can change the address on record with National Grid if you decide to change your location. One is by calling them directly and another one is by doing it online.

The process of changing the address on your national grid account online is as follows:

1. Launch your preferred web browser

2. Open the National Grid website

3. Depending on your location, you will either be redirected to a UK based homepage or a US based homepage

4. Under the 'Check, Start, Stop, or Transfer Service' tab, click the blue 'Transfer Service' tab

5. You will be prompted to submit your new address to find out if National Grid serves your location and which services are provided at your location. Though there are many fields present, the required ones are your new house number, zip code and street name

6. If they do offer different services, you can choose the national Grid services that you want to have going forward. If they offer the same services you have now, you will be presented with a change of address form to fill. You will have to download the form to fill it

7. The National Grid change of address form is very straightforward and easy to fill. You will first have to input the investor code if you are a shareholder at
National Grid. The investor code can be found on the share certificate or tax voucher. If anyone else in your home is also a shareholder of the company, you will have to submit their names too

8. You will then proceed to fill the address details which include the previous address and its postcode followed by the new address and its postcode

9. You will also be prompted to fill in your phone number through which you can be contacted in case of anything

10. The first named shareholder must sign the form too.

Once done you should scan the document and send it to National Grid. You can do so online or at a customer service center.

Visit National Grid

National Grid has a number of customer service centers spread across the North Eastern United States. You can visit one of them to change the address on your National Grid account.

This option is largely avoided because of the inconvenience of travelling to the location and queueing at the center. On the other hand, it is a very effective way to change your address.

By Phone

You have the choice of calling National Grid customer service and asking them to change the address on your account. It is also a very effective way to do so.

Calling is fast and it guarantees the address is changed since the customer service agent will do it for you. You can confirm it with the agent still on the line.

You can find the National Grid customer service phone number on GetHuman.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Change the Address on My National Grid Account?

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