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Con Edison Customer Service

Phone Number & Contact Info

Con Edison's Best Phone Number

800-752-6633
Toll-free·Calls Customer Service·Most popular Con Edison number
Q:

How do I talk to a live human at Con Edison?

A:Press 1 for English, then press 0 at the first menu, next press 1.
Q:

Does Con Edison offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 7 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

Con Edison Customer Phone Numbers

Corporate Offices

212-243-1900
24 hours, 7 days · Press 1 then 0. Use this number if your number is from outside of their service area. · For an electric outage, gas leak, or steam emergency, press 1. If you're calling to verify a field employee's credentials, press 2. To manage an existing account, press 3. To open an account, press 4.

Central Air Conditioning Program

866-521-8600
Toll-free · 24 hours, 7 days · For customers calling Con Edison Demand Response Programs · Open enrollment is closed for new participants. If you would like more information about Con Edison, please stay on the line for the next representative.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Con Edison phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then press 0 at the first menu, next press 1.
Here is how our research team describes the way the Con Edison phone system greets you: For an electric outage, gas leak, or steam emergency, press 1. If you're calling to verify a field employee's credentials, press 2. To manage an existing account, press 3. To open an account, press 4.
Below are some clips we've found from Con Edison's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Good afternoon. Thank you for calling Con Edison For service in English, press one. Please listen to the following as our menu options have changed. If you have an electric outage, gas leak, steam emergency, or a hazardous condition, please press one."
Excerpt from a call with Con Edison
Monday, January 15, 2024 5:42 PM

What are the hours and when should I call?

Con Edison operates the call center for this 800-752-6633 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 735 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Con Edison phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Con Edison staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Con Edison is Sunday. The most busy day to call is Friday, which averages 479% more phone calls by comparison. Again, this is based on a sample of 735 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Con Edison

In summation, the best day to call Con Edison is Thursday.

Calling this Con Edison Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Jun 20, 2024

When calling Con Edison, it's important to know that you can get service seven days a week. That's because Con Edison offers a strong automated system that is genuinely helpful to customers and can get them to a helper at any time of day.

When I called, I was taken to the automated menu and was given several choices, such as reporting a power outage, needing to ask about an electric bill or needing to set up or end service at either my current or my previous location.

I opted for setting up service, and I was told that I could speak with Watt, which is Con Edison's virtual assistant. If I chose that option, I'd get a link sent to my phone where I could connect with Watt and get new service at my new location, along with disconnecting previous service. I said that I'd like to pursue that option, and I immediately received a link to speak with Watt. The text message told me this link would expire after 10 minutes, although this is not true. The message appears to remain operational indefinitely, as I tested it again well after the call and easily connected with Watt.

Once I said that I wanted to connect with Watt and got the text link, the system thanked me for calling Con Edison and said goodbye before hanging up. There's no option to go back or go to another part of the menu; once you connect with Watt, that ends your call.

Overall, I thought this service was helpful. Many people are fine with talking to an automated assistant, and this one appears to offer genuine assistance. I don't love that you can't go back, but that was the lone negative. If I were a customer of Con Edison, I'd use this number for assistance.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Con Edison

If you have time to do a bit of reading before you call Con Edison, we recommend you read over some of our problem-specific articles.

Where can I find information about Con Edison rates?

You can find information about Con Edison rates on our official website. Simply visit our website and navigate to the "Rates and Tariffs" section. This page provides detailed information about our various rate plans, including residential, commercial, and industrial rates. Additionally, you can also find information about current rates, rate schedules, and any updates or changes to the rates. If you have specific questions or need further assistance, you can reach out to our customer service team through the contact information provided on the website. We strive to provide transparent and up-to-date information about our rates to ensure our customers can make informed decisions about their energy consumption and billing.

How do I update my account information?

To update your account information with Con Edison, you can do so online through the website by logging into your account and selecting the option to update your information. You may also call the customer service hotline and speak with a representative who can assist you with updating your account details over the phone. Additionally, you can visit a local Con Edison office and update your information in person with the help of staff members. It's important to keep your account information current to ensure accurate billing and communication from Con Edison.

Top Con Edison customer service problems

Click the link above to get answers to just about any Con Edison customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Con Edison, and their purpose. Are any of these similar to the reason you are trying to call?
: "undefined"
- From a call lasting 1m 15s , Jul 8, 2024 7:57 PM
Checking on paperwork status: "I'm calling to see if y'all got my pay paperwork that I sent in."
- From a call lasting 8m 31s , May 31, 2024 4:37 PM
Setting up new service: "I'd like to start service today and keep my current service as well, is that possible?"
- From a call lasting 6m 54s , May 27, 2024 4:10 PM
Closing accounts for new tenants: "I'm calling to make sure that two of my accounts are closed because I have new tenants moving into these apartments."
- From a call lasting 5m 20s , Apr 6, 2024 1:13 PM
Verifying location: "I'm currently located down below."
- From a call lasting 13m 35s , Mar 20, 2024 12:46 PM
Investigating past due bill: "I just got an alert of a past due bill for my rental property and I'm trying to figure out why."
- From a call lasting 6m 53s , Mar 19, 2024 2:11 PM
Address update request: "I was moved to a new location, can I give you the address?"
- From a call lasting 8m 8s , Mar 8, 2024 8:25 PM
Account bill not received: "I opened the account a month or two months ago, but I have not received any bills yet."
- From a call lasting 5m , Mar 8, 2024 8:20 PM
Account billing discrepancy: "I've been paying on my own account, but the previous account keeps accumulating balance."
- From a call lasting 80m 26s , Mar 6, 2024 12:21 AM
High gas bill query: "My gas bill increased five times, but my usage didn't change, so I want to change my old gas meter to see if that's causing the issue."
- From a call lasting 41m 47s , Mar 1, 2024 2:06 PM

More Con Edison Customer Service Contacts

There are of course other ways to contact Con Edison customer service besides the phone. Below we list the best ones, by medium.

Con Edison Customer Help Desk / Web Support

coned.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Con Edison customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Con Edison's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Con Edison agent. This phone number is Con Edison's best phone number because 23,460 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-752-6633 include Setup Service, Cancel Service, Setup Payment Arrangement, Meter Reading, Overcharge on Account and other customer service issues. The Con Edison call center that you call into has employees from Covington, KY / Honduras and is open 24 hours, 7 days according to customers. In total, Con Edison has 3 phone numbers. It's not always clear what is the best way to talk to Con Edison representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Con Edison. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Con Edison. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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