Con Edison Customer Service Issues

During the initial phase of the pandemic, estimated usage was applied to my NYC apartment building instead of the typical meter readings. As a result, my bill increased significantly. After discussing this with my building management, I learned that other NYC apartment residents experienced similar issues. I am seeking assistance in obtaining a refund for the overcharge amount of $[redacted].82, which has been confirmed by my cooperative's billing department. My residence is located at 60 Sutton Place South, Apartment 12CS.

I recently received a turn-off notice from Con Edison for an overdue bill of $[redacted]. After contacting customer service, we arranged a payment plan and provided a routing number for monthly automated payments of $[redacted]. Despite making an express payment, they claim the money hasn't cleared due to a routing error. Despite our reassurances about the accuracy of the routing number used for other bills, they insist everything is fine, citing a confirmation number. However, we received another threatening notice of disconnection for the full amount. Despite explaining the situation repeatedly, customer service continues to assure us that all is in order. We are left frustrated and concerned as we face the imminent possibility of losing electricity.

We owed Con Edison $3,[redacted] and set up a $[redacted] payment plan using a routing number. Recently, we received a notice threatening to shut off our electricity due to issues with the account number. I use this routing number for other bills without problems. When contacting customer service and billing, they insist everything is fine, providing a confirmation number, even though the payment did not go through. We are frustrated with the runaround and need assistance to avoid a power shutoff.

I am experiencing difficulty installing a smart device on my gas meter due to an obstruction. I was informed by the program manager that this issue has affected over 15,[redacted] cases. Opting out of the smart meter due to the existing cabinet's constraints incurs a $10 monthly penalty, along with an additional $[redacted] penalty to remove the electric smart meter in the basement. I have inquired about alternative smart meter placements but received no response from program leaders. Could Con Ed address this challenge for individuals unable to relocate their gas meter without costly renovations? Why was only one type of smart gas meter chosen without considering these limitations? May I please receive a contact number for a Con Ed representative or a supportive politician? Thank you, S. Weisser

Since the COVID-19 pandemic, I have faced financial difficulties. I previously arranged a payment plan with you, but my financial situation deteriorated due to flooding issues in my basement apartment. I am on a fixed income with disability benefits and lack food assistance. Recently, I received a postcard from your company reminding me of a $39.84 payment due on Feb. 3, [redacted]. Unfortunately, my phone is not charging, limiting my ability to make calls. I can make the payment on the specified date and kindly request your understanding and assistance during this challenging time. Thank you for your support. Sincerely, Terence Holloman from Staten Island, NY. Stay safe and best wishes.

I recently received a bill of $[redacted].40, which is more than double my usual amount. I currently have two Con Ed accounts due to my recent move from 24 Midchester Avenue, White Plains, NY [redacted]. I am paying for the unoccupied house until it is sold. The devices in use at the property are a sump pump, gas water heater on low, and minimal heating with the oil furnace. I also receive a separate bill for my current apartment at 50 E.Hartsdale Ave., Apt.2L, Hartsdale, NY [redacted]. Could the $[redacted].40 bill possibly be for both accounts? I have attempted to contact Customer Service for an explanation, but after waiting for 57 minutes, the call disconnected before I could speak to a representative.

I have attempted to pay my Con Edison bill multiple times in the past six months, but the payments have not been successful. Despite being informed that my account number was incorrect, I have verified it several times and it is accurate. The looming threat of service disconnection adds stress to my nearly $1,[redacted] bill. Enrolling in a payment plan and submitting a $[redacted] initial payment last month should have eased my situation. However, an email on January 14 confirmed this payment, but on January 19, I received a notice of non-payment due to an invalid account number, which I only noticed today, mistaking it for a routine bill. Despite my efforts to ensure the account number is correct, payment issues persist. I find myself unable to cover the existing bill or a new $[redacted].02 down payment. Communication attempts with Con Edison remain futile due to service disruptions. I desperately seek clarity and assistance in resolving this pressing matter as I am exasperated by accruing debts and interest. Your prompt help in addressing this issue is greatly appreciated.

I've been dealing with unresolved billing issues related to my paused and canceled account for over a year. Despite requesting a meter reading to address unusually high charges for a vacant apartment, the promised investigation and resolution never occurred. Instead, the bill was sent to a collection agency. I find this unfair and unprofessional. Seeking assistance from [redacted] and the BBB. Looking for a fair resolution. Contact me at [redacted]. Thank you.

I am currently enrolled in the Level Payment Program with Con Ed. Unfortunately, due to recent family issues, I overlooked my bank statements and discovered that I have been making double payments to Con Ed each month. This has resulted in a surplus of $[redacted].00 in my Con Ed account. I have tried reaching out to Con Ed customer service to resolve this matter, but have been unsuccessful. I would like to speak with someone in Con Ed billing who can help me address this issue and provide guidance on utilizing the surplus to cover future payments instead of requesting a refund.

Even though I am enrolled in autopay, my bill does not get paid automatically, leading to high bills each month with late fees. To avoid this, I pay the total manually, but I keep getting charged for previous months despite the payment being deducted from my bank account and confirmed by ConEd. Now, I am unable to pay manually because of the risk of double charges due to being in autopay, causing the bills to accumulate each month and resulting in me paying three times more than I should.

This is a serious issue that needs immediate attention. I reside at [redacted] Southside Avenue, Hastings, and the tenant above me, Deborah Fantone, has been unlawfully accessing my electricity, turning off my air conditioner, and controlling it without my consent. I am incurring additional costs due to her actions. I urgently seek a prompt resolution to this matter. Please reach out to me at your earliest convenience. Thank you. E.M., [redacted] Southside Ave, Apt 1B, Hastings, NY. Phone: [redacted].

Good morning! I attempted to reach out to CustomerService @ conEd.com but encountered difficulties. I discovered this platform and wanted to express my gratitude to all the Con Edison representatives who have assisted me over the years. Your service has been exceptional, especially during the challenges of the pandemic that affected us all. I admire your amazing work under these circumstances, and I wanted to ensure your efforts are recognized. I wish you all a safe and fruitful new year, filled with the joy of life. Best regards, The Smith family