Con Edison Customer Service Issues

I recently moved into Apartment 38 at [redacted] Broadway, NY [redacted]. On Friday, I received a notice about the service being turned off on Monday due to no record of service for the apartment. As a new resident, I am eager to apply for service and establish an account in my name promptly. Unfortunately, I encountered difficulties trying to set it up online because I lack a Con Ed number and other necessary information as a recent transplant from Germany. Additionally, not having a US phone number prevented me from utilizing the call back option or reaching customer service by phone. Is there a way to assist me in setting up my account online to ensure continued service? Thank you, Annabelle R.

I am experiencing issues as your company is currently unable to accept my checks. Recently, there was an attempt to electronically withdraw funds from my bank account without my authorization. Consequently, I have instructed my bank to block all electronic withdrawals. I am 81 years old and find it distressing how this matter has been mishandled by your company. I insist on settling my bill using my check exclusively due to the inconvenience, especially considering my mobility challenges. Thank you for your understanding in advance. Sincerely, Mrs. Iris Rossi

I am experiencing an additional $25 charge on my Con Edison light bill, which is unfair as I have no control over the building. I have informed my landlord that the meter should be read on a specific day, but due to the store front being closed, Con Edison estimated the bill and charged me extra. I find it unjust that I am being penalized for a situation beyond my control. It would be more appropriate for Con Edison to bill the building owner separately or communicate directly with them regarding access to the meter. This added financial burden is particularly challenging for me as I am already struggling to manage my expenses. The current high cost of living in NYC makes finding alternative housing unfeasible for me. It is frustrating to see my hard-earned money go towards covering someone else's responsibilities, especially when I am working hard to make ends meet.

During a tough time when I was away dealing with family deaths, my payment arrangement fell apart. I left funds for rent and utilities, but they were misused, and I faced legal trouble. Even worse, my dog was neglected. I had a secure payment plan but now I'm being asked for $[redacted] upfront, which I can't afford on my fixed income of $[redacted] per month. Feeling incredibly alone and struggling, I'm reaching out for assistance in this desperate situation.

I am experiencing ongoing issues with Con Edison consistently overcharging me based on estimated usage instead of accurately reading my meter like they do for other residents in my building. Despite assurances that my meter would be checked on November 27th and my bills adjusted accordingly, I recently received yet another bill reflecting significantly higher estimated usage. I am at a loss on how to address this matter further as Con Edison seems unwilling to verify my actual meter readings.

I need help checking the status of our new account for our upcoming move to 410E 50th Street, NY on December 23rd. We completed the online account setup yesterday, December 19th, and provided our bank details. We are eagerly awaiting confirmation to ensure we don't arrive with our two kids and nine suitcases (coming from abroad) to find no electricity in the apartment just a day before Christmas.

Our gas was shut off by ConEdison due to an issue in another apartment, leaving us without heat or hot water. They visited today but did not restore our gas, instructing us to schedule an appointment over the phone. When I called, the earliest appointment they offered was for Sunday, three days away. I'm concerned as the temperature will be below freezing and unsure of what to do. Thank you.

I noticed that my bill was $[redacted] more than usual, which is unacceptable. I have been a loyal customer for 2.5 years, and this mistake is baffling. Our power usage couldn't justify such a high bill. I request immediate contact from upper management for an explanation and a detailed breakdown of the charges. Thank you.

I am concerned as my bill this month is significantly higher than usual. It is quite puzzling to me how this error occurred, resulting in an unexpected increase of $***. I have been a loyal customer for over * years, and this discrepancy is unsettling. The charges seem unusually high, as our power usage does not justify such a spike in fees. I kindly request immediate contact from senior management to address this matter. I require a detailed breakdown of the charges for clarification. Reimbursement of the overcharged amount and the issuance of a corrected bill are necessary steps to resolve this issue promptly. Thank you.

I accidentally sent a payment to an old ConEd account using my bank's online bill payment system. Despite trying to pay my Chase Visa credit card, the payment went to ConEd by mistake. After speaking with Mr. Rodriguez from ConEd customer support, he advised me on the steps to get refunded. I have emailed "Payments Corrections" twice with all relevant documents showing the error and payment details. I typically use auto-pay for my ConEd bills and have not paid through my bank for years. I am requesting a refund of $6,[redacted] sent to ConEd on April 1, [redacted], which was cashed on April 7, [redacted]. Since I am currently abroad and unable to return to NYC due to lockdown, I am requesting a wire transfer to my TD Bank account. Please contact me via email or my Australian phone number (+61 [redacted]93) for any further communication. Timely assistance is requested as I need these funds to pay my credit card bill. Thank you, Antoni G.

Please discontinue the robocalls to [redacted] as I am not a Con Ed customer. I work late shifts as a healthcare worker and receive these calls daily between 10-11am, causing unnecessary stress. It is disrupting my sleep and becoming a significant inconvenience. I have requested multiple times for this to be resolved, and I urge you to address this issue promptly to avoid further distress.

ConEd reevaluated my bill after discontinuing estimated bills and reallocating previous payments. It appears I am being billed twice for ESCO supply charges. Although I terminated MPower as my ESCO in February over the phone with a ConEd agent and received confirmation by mail for the change starting in March [redacted], I am now being incorrectly billed for [redacted] days of ESCO supply charges with the wrong provider. These charges should not apply, as I have been timely paying estimated ConEd ESCO charges since March. Online access to my previous bills has been restricted, hindering my ability to investigate these erroneous charges.

Hello, I started my service on January 15, [redacted], but I only moved into the apartment on March 7, [redacted]. I received a very high bill, so I contacted customer service. The representative explained there was an issue with the meter reading and how my account was set up. They mentioned I would receive a corrected bill in the mail shortly. When the new bill arrived, there was only a slight price difference. I spoke with another representative named Miss Gunn, who pointed out that the meter readings in January and February were higher than in March, which was confusing since I wasn't using electricity then. She requested a picture of the meter reading, and I sent it to her over a week ago but haven't received any further updates. Whenever I try to call Con Edison, I end up waiting for hours and getting disconnected. I'm seeking advice on what my next steps should be regarding my bill. Thank you, and I look forward to hearing from you.

Hello, I recently canceled my service in NY due to moving. I terminated my service on 05/31/[redacted] with the assurance of receiving a final bill through email. It's been two weeks, and I'm yet to receive it. I don't want to end up paying someone else's electricity bills when I'm struggling to pay mine. My last balance on 5/31/[redacted] was $[redacted].62. Surprisingly, when I called on 6/17/[redacted], my balance was $[redacted], which confuses me. Despite multiple attempts to contact customer service, I have been unable to speak with a representative to address my concerns. I just want to settle my bill, understand why there is a discrepancy of $55 since I requested the service cancellation, and close my account. The online system seems inefficient, and the long waiting times on the phone are frustrating. I urgently need assistance.

Following a Con Edison fire in my Brooklyn neighborhood in February [redacted], my address at [redacted] Hancock Street experienced a power outage. The temporary electricity line provided from a city light pole has not been removed as previously scheduled for May [redacted]. Despite repairs and reports sent to Con Edison at [redacted] on August 3, [redacted], there has been no update from the company. The uncertainty about when the issue will be resolved and the safety of the temporary line remain pressing concerns. Multiple attempts to receive clarification from Con Edison have yielded inconsistent responses, leaving me anxious for a resolution.

I had an appointment scheduled with ACLARA today between 8 AM and 4 PM, which was arranged on July 20, [redacted] by a Customer Service representative named Antoinette. When I called today to inquire about a more precise time, I was informed that the appointment had been canceled. Despite my question regarding the cancellation, I was not provided with any details. I had to reschedule for October 11. Upon calling again later, I was told by Ariana Hemingway that a supervisor had canceled my appointment, but she refused to disclose the supervisor's name. I am left wondering if someone will show up for the gas meter update on October 11. As this company was selected by Con Ed, I urge ACLARA to fulfill their responsibilities promptly, as ultimately the expenses are covered by customers like myself. Thank you. Ursula B.

I have been receiving forwarded mail for a Con Edison customer, Michael R Gadek, who lived at [redacted] West 71st Street Apartment 18K, NY, NY. His Con Edison account number is 44-7[redacted]-[redacted]-3. The mail includes his electric bills. Mr. Gadek passed away in March. I paid his last bill and submitted a death certificate to end the service, but I keep receiving his bills. His estate lawyer advised me to stop paying. I couldn't reach ConEdison by phone or website. I need to settle his account and end the service. If you have any suggestions, please advise me. Otherwise, I will discard any future mail. Thank you. Jim O'Neill

Update: Con Edison contacted me and switched to a new contractor. Thankfully, I no longer have to deal with Aclara. My new contractor, Southern Cross, has been very helpful. They promptly answered my call, scheduled an appointment, and were courteous and accommodating. I advise everyone to avoid Aclara based on my experience. Today, I called Aclara at 11 am to arrange for a smart meter installation. After being on hold for over twenty minutes, I hung up and called back an hour later, only to find no one available to assist me. The automated system suggested I leave my number for a callback, but I have yet to receive one by 4:30 pm. Their online portal also didn't work for me, directing me to call customer service instead. A day later, Aclara informed me they sent my device back to Con Edison and advised me to contact them. This back-and-forth between Con Edison and Aclara is incredibly frustrating and needlessly complicated.

I am experiencing ongoing issues with Con Edison regarding my gas meter inspection. The inspection was conducted alongside the rest of the building, and the contractor's report was submitted to Con Edison, with a sticker placed on the meter. Despite contacting Con Edison twice and providing them with the necessary information, including the inspector's report and communication from the building superintendent, the matter remains unresolved. I have been diligently paying my bill, except for the disputed $[redacted] amount. However, the latest bill threatens utility shutoff due to non-payment. I am disappointed with the lack of communication and follow-up from Con Edison. If this matter is not addressed promptly, I will be forced to escalate it to legal and consumer protection channels. I am eager to receive a response as my current wait time on the phone has been 1 hour and 15 minutes.

I allowed a Con Edison inspector into my apartment before their deadline, despite their belief that I didn't. They have been adding a $[redacted] fine to my bill monthly, which I have tried to resolve through numerous phone calls to no avail. As a loyal customer for 45 years, I am frustrated with this situation. To avoid further fruitless conversations with unresponsive Con Edison staff, I plan to pay the additional $[redacted] this month. I hope to address this matter formally because I believe the fine is unjust. Sincerely, Caroline R. Helmuth [redacted] East 78th Street, Apt. 13 New York, NY [redacted]