What should I do if I have questions about my bill?

If a customer has questions about their bill from Con Edison, there are several steps they can take to seek clarification and resolve any issues. First, it is advisable to carefully review the bill itself, as it typically includes detailed information about charges, usage history, and any applicable fees. Understanding the specific charges can often answer many common questions. Additionally, customers may want to gather any relevant information, such as their account number and previous bills, to provide context when addressing their questions. This preparation can help in discussions, whether they choose to seek assistance through available resources or self-service options. Con Edison offers various online tools and resources that can assist customers in understanding their bills. The company’s official website provides sections that explain billing components, common charges, and even energy-saving tips. Exploring these resources can be a helpful first step. For customers who prefer to speak to someone or require more personalized assistance, Con Edison has customer service representatives available who can address specific billing inquiries. It is important for customers to be aware of the current contact information listed on the Con Edison website, as this will direct them to the appropriate channels for further support. By utilizing these resources, most customers find they can clarify their billing questions effectively.