How do I talk to a human at this Con Edison number?
A:Press 1 then 0. Use this number if your number is from outside of their service area.
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Con Edison Corporate Offices?
A:The average hold time is 15 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.
This is the #2 most popular Con Edison phone number out of 3. Click above to go back to the main customer service number and other contact information, including Con Edison email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · 24 hours, 7 days · Press 1 for English, then press 0 at the first menu, next press 1. · For an electric outage, gas leak, or steam emergency, press 1. If you're calling to verify a field employee's credentials, press 2. To manage an existing account, press 3. To open an account, press 4.
Toll-free · 24 hours, 7 days · For customers calling Con Edison Demand Response Programs · Open enrollment is closed for new participants. If you would like more information about Con Edison, please stay on the line for the next representative.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Con Edison phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then 0. Use this number if your number is from outside of their service area.
Here is how our research team describes the way the Con Edison phone system greets you: For an electric outage, gas leak, or steam emergency, press 1. If you're calling to verify a field employee's credentials, press 2. To manage an existing account, press 3. To open an account, press 4.
What are the hours and when should I call?
Con Edison operates the call center for this 212-243-1900 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 3,910 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Con Edison phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Con Edison staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Con Edison is Monday.The most busy day to call is Friday.Again, this is based on a sample of 3,910 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Con Edison is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Con Edison staffs the call center well on Monday.