A:Keep pressing 0.You can also use our free service that can talk to Kmart for you and report back.
Q:
Does Kmart offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Thursday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · For Installation questions · Sears: Upcoming delivery or installation appointment or general home delivery questions: press 1. For orders placed on Sears.com but being delivered by another company: press 2. For products that are not functioning correctly: press 3. To schedule parts orders: press 4. Sears protection agreements: press 5. All other callers: press 6. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Sat 8:30am-7:30pm, Sun 9:30-7pm CST · For Parts Orders and Service · Sears Home Services: Are you calling about your Sears home protection plan? For yes: press 1. For no: press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Kmart below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Kmart phone number to document the phone system.
Here is how our research team describes the way the Kmart phone system greets you: Sears Home Services: Are you calling about your Sears home protection plan? For yes: press 1. For no: press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Below are some clips we've found from Kmart's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling k mart dot com.
If you're calling about online orders, from kmart dot com, press one.
For repair, press two."
Excerpt from a call with Kmart
Monday, January 22, 2024 10:37 PM
The first phone menu
"Thank you for calling kmart dot com.
If you're calling about online orders from kmart dot com, press one.
For repair, press two.
For Sears credit card, press three.
For delivery and installation, press four.
For parts, press five.
For protection agreements, press six.
For all other inquiries, press seven."
Excerpt from a call with Kmart
Wednesday, June 5, 2024 8:12 PM
After you press 1
"If you're calling about online orders from kmart dot com you can visit sears dot com to manage your current order, place a new order, or chat with one of our advisers for assistance.
If you need to make a new purchase, or need product information, press one.
If you have an existing order, or have questions about your online purchase, press two."
Excerpt from a call with Kmart
Wednesday, January 3, 2024 7:51 PM
After you press 7
"If you're calling about online order if you're calling about retail locations, press one.
For Sears Home Improvement, press two.
For Sears Home Warranty, press three.
For Sears Cleaning Services, press four."
Excerpt from a call with Kmart
Thursday, January 18, 2024 2:37 AM
What are the hours and when should I call?
Kmart operates the call center for this 866-562-7848 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 53 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Kmart call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kmart phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kmart staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kmart is Thursday.The most busy day to call is Tuesday, which averages 283% more phone calls by comparison.Again, this is based on a sample of 53 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Kmart is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Kmart staffs the call center well on Thursday.
I was looking at buying a new water heater for my house, and it occurred to me that Kmart still stocks large appliances. I thought that I might have better luck with the pricing at Kmart versus paying the plumber to come install it for me. I figured at the very least, I had nothing to lose by checking out the website. However, I couldn't find some of the exact specifications that I wanted and this is not the type of order that you take a chance on.
With that in mind, I went ahead and called the customer number. I was in for quite a surprise, however, as it seems that Kmart goes out of its way to tell you to just go online and chat with someone. At first, it seemed hopeful, as an automated agent answered the phone and said, "Thank you for calling Kmart.com. If you are calling about online orders from Kmart.com, press 1. For repair, press 2. For Sears credit card, press 3. For delivery and installation, press 4. For parts, press 6. For protection agreements, press 6. For all other inquiries, press 7."
I chose 1 since that fit what I needed, and then was given more options with a disclaimer that I could go online for help. This time it said, "You can visit Sears.com to manage your current order, place a new order, or chat with one of our customer service agents. If you need to make a new purchase or for product information, press 1. If you have questions about an existing order, press 2. For password reset, press 3. For all other inquiries, press 4."
I pressed 1 for product information and then chose 1 again for help with large appliances, and instead of getting an agent, I got this disclaimer: "For assistance with all new orders, please visit Kmart.com. Here you can manage a current order, place a new order, or chat with one of our associates for assistance."
As soon as the message ended on me, it hung up abruptly. I called again because I thought I had done something wrong, but sure enough, it hung up on me again. I'm quite disappointed that even for large purchases Kmart won't offer customer support outside of web chat.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Kmart
If you have time to do a bit of reading before you call Kmart, we recommend you read over some of our problem-specific articles.
Kmart's return policy offers customers flexibility and convenience. For most merchandise, excluding special categories, Kmart accepts returns within 30 days of purchase with a valid receipt or online order confirmation. Products must be in their original condition, unopened, and include all accessories and packaging. It's important to note that some items, such as electronics and software, have different return timeframes and requirements. Additionally, returns without a receipt may be accepted, but cash refunds are not provided. Instead, customers are offered store credit or an exchange. Kmart also honors manufacturer warranties and offers extended protection plans for eligible items. For more detailed information, customers can check their website or contact customer service directly. Kmart strives to ensure hassle-free returns to ensure customer satisfaction.
Kmart's price match policy ensures customers get the best value for their purchase. If you find an identical item priced lower at a local competitor, Kmart will match that price. To qualify, the product must be in stock and available for immediate purchase at both Kmart and the competitor's store. In-store price match requests can be made at any register or customer service counter. Online purchases are also covered under this policy. You can reach out to Kmart's customer support with the competitor's listing and your order details. Kmart's price match policy aims to provide customers with competitive prices, maintaining their commitment to customer satisfaction.
Kmart offers customers a variety of payment methods to choose from. We aim to be convenient and flexible, ensuring an easy shopping experience. You can pay for your purchases using major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, payments through Klarna, an online payment service, are accepted. Kmart also allows customers to pay using their store credit cards. For those who prefer more traditional methods, cash and personal checks with valid identification are welcome as well. Moreover, contactless payment options including Apple Pay and Google Pay are available in our stores for enhanced convenience and safety. With these multiple payment options, we strive to accommodate every customer's needs at Kmart.
Click the link above to get answers to just about any Kmart customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Kmart Customer Service Contacts
There are of course other ways to contact Kmart customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Kmart provides this option.
As a last, sometimes only, resort- Kmart customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Kmart's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kmart agent. This phone number is Kmart's best phone number because 17,940 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-562-7848 include Refunds, Cancel an order, Complaint, Location finder and other customer service issues. Rather than trying to call Kmart first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Kmart has 4 phone numbers. It's not always clear what is the best way to talk to Kmart representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Kmart. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kmart. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
