Updated

Thumbtack Customer Service

Phone Number & Contact Info

Thumbtack's Best Phone Number

866-501-5809
Toll-free·Calls Customer Service·Most popular Thumbtack number
Q:

How do I talk to a live human at Thumbtack?

A:Calling this Thumbtack number should go right to a real human being
Q:

Does Thumbtack offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 5am-8pm PST. The least busy day is Friday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Thumbtack phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Thumbtack number should go right to a real human being
Below are some clips we've found from Thumbtack's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Thank you for calling Thumbtack. This call may be recorded to ensure quality service.
To continue in English, press one.
Please enter the ten digit phone number associated with your PhoneDAC account."
Excerpt from a call with Thumbtack
Monday, May 20, 2024 7:58 PM

They may ask you to enter information with the dial pad

"Thank you for calling Thumbtack. This call may be recorded to ensure quality service.
To continue in English, press one.
Please enter the ten digits"
Excerpt from a call with Thumbtack
Tuesday, February 27, 2024 6:21 PM
In fact, much of this information on this page is superfluous because this Thumbtack phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Thumbtack operates the call center for this 866-501-5809 phone number Mon-Fri 5am-8pm PT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 427 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Thumbtack phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Thumbtack staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Thumbtack is Friday. The most busy day to call is Monday, which averages 66% more phone calls by comparison. Again, this is based on a sample of 427 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Thumbtack

In summation, the best day to call Thumbtack is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Thumbtack staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this Thumbtack Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Feb 5, 2024

Calling Thumbtack for a customer service question or concern can be a challenging endeavor as I recently discovered. I'm not currently a Thumbtack customer but wanted to get information about the service, which connects homeowners with local contractors and professionals to complete repairs or provide house cleaning.

When calling the 800 number, the automated system explained my call may be recorded followed by a prompt to enter 1 for English or 2 for Spanish. After selecting English, I was told to enter in the number phone number connected with my account. Knowing that I had never used this service or had any account associated with Thumbtack, I tried to bypass the prompt by pressing 0 and saying ,customer service' but neither worked. 

Without any other menu options, I finally entered in my phone number and was told my interaction with the company would continue with text messaging. The call ended and I immediately received a text from Thumbtack prompting me to reply with yes or no if I'd like to continue with self-assistance texting. After responding with yes, the text conversation continued with an update that this was Thumbtack's automated assistant. I needed to press 1 for English and then choose 1 to request help based on being a customer or 2 for a pro (business/contractor).

I texted back with 1 and waited for more information but no other messages were received. I texted 1 again and still received no other text messages. This was frustrating and seemed like a waste of time, especially since the automated phone system disconnected my call based on the fact that I would be helped via text. I decided to follow the text prompts one more time and see if maybe there was some sort of glitch. However, after repeating the same process with the text options, I encountered the same result: nothing.

I chose to call the 800 number again and see if I could maneuver around the automated system by saying help, customer service an operator, Yet, the system told me all of those were invalid options and the call was again disconnected. Without any other phone or text options, I did a quick internet search to see if there were any other 800 numbers associated with Thumbtack that I could call but found none. 

At this point, it seemed like moving on was my best option. I'm not sure how other callers have dealt with accessing Thumbtack's customer service but the phone and texting systems definitely need to be improved for better assistance and support.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Thumbtack

If you have time to do a bit of reading before you call Thumbtack, we recommend you read over some of our problem-specific articles.

How Do I Reactivate My Thumbtack Account?

Thumbtack has made life easier for many customers in the United States in need of providers of various household cleaning, maintenance, and repairs, including plumbing and painting services. It has a large customer base. Thus it can be a bit challenging to access their customer care team. GetHuman provides crucial information on large corporations, including Thumbtack, helping customers gain faster access to help and support services. It also shares simple guides and customers' experiences that could help solve many issues, including how you can reactivate your Thumbtack account.

How does Thumbtack work for customers?

Thumbtack is a user-friendly online platform that connects customers with local professionals to fulfill their specific needs. To utilize Thumbtack as a customer, simply visit the website or download the app, and follow a few easy steps. Firstly, provide some details about the service you require, such as the type of project, location, and your budget. Thumbtack then matches your request with qualified professionals in your area. You can browse through the profiles, read reviews, and compare quotes received. Once you decide on a professional that meets your criteria, you can directly message them and discuss further details. Thumbtack allows customers to communicate, collaborate, and hire professionals seamlessly, all while providing a secure platform for payments. Whether searching for home improvement contractors, event planners, or any other service provider, Thumbtack aims to make the process convenient, efficient, and hassle-free for customers.

What are Thumbtack's refund and cancellation policies?

Thumbtack's refund and cancellation policies are designed to ensure a fair and reliable experience for both customers and professionals. If a customer decides to cancel a project before any work has begun, they are entitled to a full refund of any money paid. However, if work has already commenced, the refund will be determined on a case-by-case basis. For professionals, they have the option to cancel a request without any penalty within 24 hours of receiving it. After that, a cancellation fee may be applied. Thumbtack also offers a satisfaction guarantee for customers, where if they are not satisfied with the quality of work provided, they can request a refund or work with the professional to reach a resolution. Detailed information about refund and cancellation policies can be found in Thumbtack's Terms of Use.

Top Thumbtack customer service problems

Click the link above to get answers to just about any Thumbtack customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Thumbtack, and their purpose. Are any of these similar to the reason you are trying to call?
Update profile details: "I'm trying to see if they can update my profile, I have commercial cleaning, but I also want to add that I also do residential cleaning."
- From a call lasting 36m 49s , Mar 28, 2024 7:05 PM
Lead generation payment issue: "Every time we get a lead, it stops sending us leads and makes us pay for each one, but we want to avoid it coming out each time and only come out once a month."
- From a call lasting 17m 23s , Mar 11, 2024 2:50 PM
Payment inquiry: "I hired yesterday, not sure how payment works through Thumbtack."
- From a call lasting 7m 9s , Mar 8, 2024 6:25 PM
Contractor service follow-up: "I hired a contractor from your site back in November, he fixed the problem, but won't come back since January."
- From a call lasting 10m 50s , Feb 26, 2024 9:38 PM
Confusion over instant bookings: "So if I press confirm booking and apply, I can't even communicate with this person until I confirm the booking."
- From a call lasting 21m 20s , Feb 20, 2024 5:05 PM
Auto booked jobs issue: "I never turned on auto booking of leads, so I'm not really sure how to resolve this."
- From a call lasting 17m 16s , Feb 20, 2024 4:38 PM
Seeking more work opportunities: "Just trying to get more work."
- From a call lasting 5m 8s , Jan 16, 2024 7:20 PM

More Thumbtack Customer Service Contacts

There are of course other ways to contact Thumbtack customer service besides the phone. Below we list the best ones, by medium.

Thumbtack Customer Email Addresses

support@thumbtack.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Thumbtack will reply our your email.

Conclusion and closing notes

This is Thumbtack's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Thumbtack agent. This phone number is Thumbtack's best phone number because 36,678 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-501-5809 include Overcharged, Problem with someone you hired, Technical Support, Cancel subscription and other customer service issues. The Thumbtack call center that you call into has employees from California, India and is open Mon-Fri 5am-8pm PT according to customers. In total, Thumbtack has 1 phone number. It's not always clear what is the best way to talk to Thumbtack representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Thumbtack. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Thumbtack. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Thumbtack Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated