A:Don't press anything; a representative will come on the line.Our free phone can also navigate phone menus to get a live human at Chegg for you.
Q:
Does Chegg offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 30 seconds.The longest hold times are on Wednesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Chegg below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Chegg phone number to document the phone system.
Here is how our research team describes the way the Chegg phone system greets you: Must go online at www.prometric.com to contact us or to listen to the security message, press 1. To bypass the security message, press 2
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything; a representative will come on the line.
Below are some clips we've found from Chegg's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hey. It's Chegg. Thanks for calling. If you want help via SMS, press one.
You can also find answers to our most frequently asked questions in our help center by heading to chegg dot com slash help.
Otherwise, stay the line, and we will be with you shortly.
Heads up, this call may be recorded for quality assurance.
We're excited to share that our Chegg study pack subscription now includes DashPass student membership by DoorDash and Calm Premium for free.
As long as your subscription is active, you'll have access to these benefits.
Check out chegg dot com slash life slash perks to enroll now."
Excerpt from a call with Chegg
Friday, January 12, 2024 12:59 PM
What are the hours and when should I call?
Chegg operates the call center for this 855-477-0177 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 445 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Chegg call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chegg phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chegg staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Chegg is Sunday.The most busy day to call is Tuesday, which averages 179% more phone calls by comparison.Again, this is based on a sample of 445 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday, which is 1032% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Chegg is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Chegg staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
When you call the customer service phone number for Chegg, you're greeted by an automated message system. Interestingly, the system says you're able to receive assistance via SMS (texting or messaging service) by pressing 1, as well as online. Callers are specifically directed to Chegg's FAQ section on their website for frequently asked questions and answers. After this opening message, you're told to stay on the line and wait for the next available representative.
Initially, I wasn't sure how receiving assistance via SMS would actually work, so I decided to press 1 and check it out. I was informed that I would receive a text message from Chegg to the phone number I was calling from, which is interesting! (I hung up and called back, as I don't actually want SMS customer service; I was just curious how it would work.)
I imagine this would be a great option for many individuals, especially those who are neurodivergent and/or have anxiety disorders. However, it wouldn't work with a landline number, so that's something to potentially keep in mind.
Secondly, the fact that the automated message system is short and nearly immediately begins routing callers to a real human being? That's great. Most people don't enjoy navigating clumsy and convoluted automated message systems set up by companies that don't seem like they actually want to interact with customers. I was connected to a representative quickly; my wait time was maybe two minutes, and they were very friendly and helpful.
Overall, my experience calling the customer service phone number for Chegg was positive. An additional language option would be a great addition, such as Spanish or French, to increase caller accessibility, but aside from that critique, the automated messaging system was decent (something I never say), and the rep I spoke to was great!
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Chegg
If you have time to do a bit of reading before you call Chegg, we recommend you read over some of our problem-specific articles.
GetHuman works towards helping customers to solve their service issues, such as cancellation of online accounts. We also provide customer care contacts for companies such as Chegg. Our mission is to provide simple DIY guides for client service issues and an alternative to getting assistance from service agents.
What happens when you no longer want to use Chegg's services and want to cancel your account? You can cancel your Gregg account using these helpful tips.
Click the link above to get answers to just about any Chegg customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Chegg, and their purpose. Are any of these similar to the reason you are trying to call?
Account login issue: "I can't log in to my account; it says no email exists."
- From a call lasting 28m 27s , Nov 19, 2024 2:48 PM
Cancel subscription: "I would just like to figure out a way to cancel the subscription."
- From a call lasting 11m 6s , Oct 14, 2024 7:17 PM
Technical issues with account: "I'm the only one having the issue, and I don't understand why."
- From a call lasting 7m 36s , Oct 13, 2024 9:44 PM
Information about why customers call Chegg is extracted from issues that customers have reported to GetHuman.
Click "Click here to request a refund" where the site mentions, then "already retuned your book but got charged a late fee" in bold blue. Click the link, click chat on the next screen then choose your topic to chat about.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Chegg provides this option.
Chegg, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Chegg customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Chegg's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chegg agent. This phone number is Chegg's best phone number because 48,966 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-477-0177 include Missing Order, Return an Order, Overcharge on Account, Verification Status, Cancel Account and other customer service issues. The Chegg call center that you call into has employees from Florida and is open 24 hours, 7 days according to customers. In total, Chegg has 1 phone number. It's not always clear what is the best way to talk to Chegg representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Chegg. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chegg. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
