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Chegg Customer Service

Phone Number & Contact Info

Chegg's Best Phone Number

855-477-0177
Toll-free·Calls Customer Service·Most popular Chegg number
Q:

How do I talk to a live human at Chegg?

A:Don't press anything; a representative will come on the line.
Q:

Does Chegg offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 11 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Chegg phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything; a representative will come on the line.
Here is how our research team describes the way the Chegg phone system greets you: Must go online at www.prometric.com to contact us or to listen to the security message, press 1. To bypass the security message, press 2
Below are some clips we've found from Chegg's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hey. It's Chegg. Thanks for calling. If you want help via SMS, press one. You can also find answers to our most frequently asked questions in our help center by heading to chegg dot com slash help. Otherwise, stay the line, and we will be with you shortly. Heads up, this call may be recorded for quality assurance. We're excited to share that our Chegg study pack subscription now includes DashPass student membership by DoorDash and Calm Premium for free. As long as your subscription is active, you'll have access to these benefits. Check out chegg dot com slash life slash perks to enroll now."
Excerpt from a call with Chegg
Friday, January 12, 2024 12:59 PM

What are the hours and when should I call?

Chegg operates the call center for this 855-477-0177 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 230 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chegg phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chegg staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Chegg is Sunday. The most busy day to call is Tuesday, which averages 300% more phone calls by comparison. Again, this is based on a sample of 230 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Chegg

In summation, the best day to call Chegg is Friday.

Calling this Chegg Customer Number

Adam Goldkamp is the editor / author responsible for this content.
May 15, 2024

When you call the customer service phone number for Chegg, you're greeted by an automated message system. Interestingly, the system says you're able to receive assistance via SMS (texting or messaging service) by pressing 1, as well as online. Callers are specifically directed to Chegg's FAQ section on their website for frequently asked questions and answers. After this opening message, you're told to stay on the line and wait for the next available representative.

Initially, I wasn't sure how receiving assistance via SMS would actually work, so I decided to press 1 and check it out. I was informed that I would receive a text message from Chegg to the phone number I was calling from, which is interesting! (I hung up and called back, as I don't actually want SMS customer service; I was just curious how it would work.)

I imagine this would be a great option for many individuals, especially those who are neurodivergent and/or have anxiety disorders. However, it wouldn't work with a landline number, so that's something to potentially keep in mind.

Secondly, the fact that the automated message system is short and nearly immediately begins routing callers to a real human being? That's great. Most people don't enjoy navigating clumsy and convoluted automated message systems set up by companies that don't seem like they actually want to interact with customers. I was connected to a representative quickly; my wait time was maybe two minutes, and they were very friendly and helpful.

Overall, my experience calling the customer service phone number for Chegg was positive. An additional language option would be a great addition, such as Spanish or French, to increase caller accessibility, but aside from that critique, the automated messaging system was decent (something I never say), and the rep I spoke to was great!

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Chegg

If you have time to do a bit of reading before you call Chegg, we recommend you read over some of our problem-specific articles.

How Do I Delete My Chegg Account?

GetHuman works towards helping customers to solve their service issues, such as cancellation of online accounts. We also provide customer care contacts for companies such as Chegg. Our mission is to provide simple DIY guides for client service issues and an alternative to getting assistance from service agents.

How Do I Cancel My Account with Chegg?

What happens when you no longer want to use Chegg's services and want to cancel your account? You can cancel your Gregg account using these helpful tips.

How Do I Fix an Overcharge on My Chegg Account?

If you think that Chegg charged you unfairly, you may contact the support team and ask for help with these helpful tips.

Top Chegg customer service problems

Click the link above to get answers to just about any Chegg customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Chegg, and their purpose. Are any of these similar to the reason you are trying to call?
Account cancellation request: "I need to cancel my account, you guys keep charging me money and zapped me for twenty dollars recently."
- From a call lasting 11m 31s , May 20, 2024 4:10 PM
International call trouble: "I'm calling from South Africa and the call keeps breaking because I don't have the area code."
- From a call lasting 6m 11s , May 1, 2024 4:44 AM
Requesting direct contact number: "What's the direct number I can reach from the phone straight?"
- From a call lasting 1m 49s , May 1, 2024 4:40 AM
Introduction: "You're speaking to Jacob."
- From a call lasting 1m 12s , May 1, 2024 4:36 AM
Long hold time: "I've been holding for long now."
- From a call lasting 10m 7s , Apr 30, 2024 8:25 PM
Assistance with subscription renewal: "My subscription has expired, but I've been trying to reactivate on my side and it's giving me issues, nobody could assist."
- From a call lasting 14m 24s , Apr 30, 2024 8:05 PM
Assistance with resubscribing: "Can you please assist in resubscribing my account?"
- From a call lasting 4m 5s , Apr 30, 2024 7:32 PM
Issue with subscription renewal: "I'm struggling to resubscribe, tried different people, but no one could assist."
- From a call lasting 8m 27s , Apr 30, 2024 6:49 PM
Subscription renewal troubleshooting: "I got a problem right here. I've been having this problem my subscription expires on the twenty seventh."
- From a call lasting 10m 21s , Apr 30, 2024 6:37 PM
Cancel subscription and payment issues: "I wanna cancel and activate, but it gives me issues when I try to reactivate, and the payment cannot process."
- From a call lasting 4m 29s , Apr 30, 2024 2:08 PM

More Chegg Customer Service Contacts

There are of course other ways to contact Chegg customer service besides the phone. Below we list the best ones, by medium.

Chegg Customer Service Live Chat

chegg.com - Customer Service
Click "Click here to request a refund" where the site mentions, then "already retuned your book but got charged a late fee" in bold blue. Click the link, click chat on the next screen then choose your topic to chat about.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Chegg provides this option.

Chegg Customer Service on X (formerly Twitter)

@CheggHelp - Customer Service
Company Twitter feed
Chegg, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Chegg Customer Help Desk / Web Support

chegg.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Chegg customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Chegg's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chegg agent. This phone number is Chegg's best phone number because 48,966 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-477-0177 include Missing Order, Return an Order, Overcharge on Account, Verification Status, Cancel Account and other customer service issues. The Chegg call center that you call into has employees from Florida and is open 24 hours, 7 days according to customers. In total, Chegg has 1 phone number. It's not always clear what is the best way to talk to Chegg representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Chegg. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chegg. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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