Government Employees Insurance Company, better known as GEICO, is a car insurance company that operates in the United States. With over 15 million policyholders, it isn't surprising that GEICO gets a lot of customer service requests.
People call GEICO customer support for a range of reasons, including:
Here are some tips for getting your questions answered and issues resolved quickly when you call GEICO customer service:
It should be noted that if you are calling GEICO to purchase a policy, your call will be handled by a licensed insurance agent.
Consumer feelings about GEICO customer service varies, with some people praising the good service they've received while others express frustration over how their concerns have been treated and handled by GEICO customer service agents.
Some of the most common complaints about GEICO customer service revolves around the inability of GEICO customer service representatives to explain premium increases or to hasten roadside assistance services when customers need a tow.
GEICO customer service representatives and phone-based insurance agents can address and resolve many issues, including starting, changing, and canceling policies, opening new claims, tracking claims, answering questions about coverage and premiums and researching billing transactions.
A GEICO customer support agent can't make determinations about insurance claims and don't set premium rates. If you are unhappy about how a claim has been handled or the fact that your insurance premiums have gone up, keep in mind that the person who answers the phone when you call had nothing to do with either decision. You may need to speak to your insurance agent or escalate your case with GEICO to achieve the resolution you want.
If you get off the phone with GEICO customer service and feel as though your case has not been appropriately handled, or that your questions have not been answered, don't give up. You have several options when dealing with GEICO, so don't feel as though your last conversation with its customer service team is the last word on your issue.
This is GEICO's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GEICO agent. This phone number is GEICO's Best Phone Number because 286,824 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-841-3000 include Coverage Questions, Make a Claim, Update Account Info, Cancel Policy, Refund a Charge and other customer service issues. The GEICO call center that you call into has employees from New York, California and is open 24 hours, 7 days according to customers. In total, GEICO has 8 phone numbers. It's not always clear what is the best way to talk to GEICO representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-841-3000 is GEICO's best toll-free number, there are 10 total ways to get in touch with them. The next best way to talk to their customer support team, according to other GEICO customers, is by calling their 800-861-8380 phone number for their Member Services department. Besides calling, the next favorite option for customers looking for help is via 800-861-8380 for Member Services. If you think this information is inaccurate or know of other ways to contact GEICO please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for GEICO.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like GEICO. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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