A:Keep saying "Representative" until transferred to an agent. For Auto Insurance Sales & Service and General Claims.Our free phone can also navigate phone menus to get a live human at GEICO for you.
Q:
Does GEICO offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 20 seconds.The longest hold times are on Sunday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 0, press 0, press 0 then wait · How can I help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 7am-midnight, Sat 8am-9pm, Sun 8am-7pm EST · Direct to Service and Claims for Travelers & Homesite · How can I help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Direct to Homeowners Insurance Service and Claims · In just a few words, what is the reason for your call? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Direct Connect to Motorcycle Insurance · Motorcycle & RV Division - Are you calling about a new quote for a motorcycle or RV policy? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-6pm EST · For Business Insurance Sales · How can I help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-4:30pm EST · ext. 1779 Larry Ritch for Policyholder Relations · If you know your party's extension, you can press it at any time. If you don't know your party's extension, press 1 for the names directory. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-9pm EST · Direct to Sales · Claims Department - Are you calling to discuss a claim? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for GEICO below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this GEICO phone number to document the phone system.
Here is how our research team describes the way the GEICO phone system greets you: How can I help you today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep saying "Representative" until transferred to an agent. For Auto Insurance Sales & Service and General Claims
Below are some clips we've found from GEICO's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling GEICO.
Your call may be recorded for quality purposes.
Welcome back.
I see you recently contacted GEICO. Confirm if you're trying to reach the same department.
I'm happy to connect you now. Just say yes to be transferred.
If you need the same department, say yes.
Or press one. If not, say no or press two."
Excerpt from a call with GEICO
Friday, January 12, 2024 6:51 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling GEICO.
Your call may be recorded for quality purposes.
How can I help you today?"
Excerpt from a call with GEICO
Saturday, June 8, 2024 4:38 PM
They may ask you to say or enter information
"I still didn't get that.
Let's try this another way. Which of the following would you like?
You can say a quote on a new policy or press one."
Excerpt from a call with GEICO
Wednesday, February 21, 2024 9:33 PM
The first phone menu
"Thank you for calling GEICO.
Your call may be recorded for quality purposes.
How can I help you today?
In just a few words, what is the reason for your call?
Sorry. I still didn't hear you. Let's try this another way.
Which of the following would you like? You can say a quote on a new policy, or press one, a claim or press two, roadside assistance or press three.
For all other inquiries, please say other or press four."
Excerpt from a call with GEICO
Monday, June 17, 2024 4:42 PM
What are the hours and when should I call?
GEICO operates the call center for this 800-861-8380 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 8,899 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the GEICO call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GEICO phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GEICO staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call GEICO is Sunday.The most busy day to call is Monday, which averages 136% more phone calls by comparison.Again, this is based on a sample of 8,899 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Sunday, which is 150% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call GEICO is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that GEICO staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
I'm shopping around for a new auto insurance plan because the one that I have seems to just creep up every single year. I feel like starting over with a new company might help me start over again with a lower introductory rate. Plus, I see that green gecko on the TV all of the time, so I figure that it's worth a shot to see what GEICO can offer me. However, I'm not the most tech-savvy and I have a few special circumstances that an agent might be better able to handle. For that reason, I decided to give them a phone call to talk about a policy and a quote.
Going in, I had no idea how long I was going to end up on hold. I know that GEICO offers all types of policies for millions of people across the States, so I knew it was very possible that I may be on hold for a while. In the end, I was probably on hold for about ten minutes, which wasn't horrible, but it took me at least that long to navigate through their directory to get to their hold line. That part was annoying because the directory tree is extensive.
When I first called, an automated assistant greeted me by saying, "Thank you for calling GEICO. Your call may be recorded for quality purposes. How can I help you today?" I replied, "Sign up for a new policy," and then it said, "You’re calling about a new policy right?" Once I said yes, it questioned me again, "Okay, what type of policy are you calling about? You can say things like homeowners or auto, or list them all."
I replied that I needed an auto insurance policy and then one by one it requested a lot of information from me including my birthday, ten-digit phone number, and the zip code where I wanted to ensure my vehicle. It then asked me if I had an auto policy in the last six months and whether my spouse was active military or not. Each of these questions I had to respond to so it takes time to work your way through all of it.
Then it reminded me of the privacy policy and noted that I could see it online, and I thought I was going to get to the hold line, but not yet. Instead, it asked me, "If you own your home press 1, otherwise press 1." I chose one and then it said, "For a quote to bundle your home and auto press 1, otherwise press 2.
I pressed two and finally, the phone rang, but a second later the voice assistant was back and it told me, "We apologize for the wait. To skip the line, you can go to Geico.com. Otherwise, please stay on the line and we will be with you shortly." Finally, the wait music started. It did take about ten minutes but at this point, I was just glad to be in the queue. It was poppy elevator music and I did get to someone who spoke clear English so the rest of the process went fairly smoothly.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call GEICO
If you have time to do a bit of reading before you call GEICO, we recommend you read over some of our problem-specific articles.
Ultimately, Geico isn't the lowest auto insurance provider in the country. However, they are cheaper than many of the leading insurance companies and are one of the best in terms of value. Geico offers low-cost car insurance policies with excellent benefits. While you may not be receiving the lowest auto insurance coverage available, you're receiving enough coverage at a reasonable cost. That's why it's crucial to compare quotes to ensure you're getting the best deal based on your specific demographics.
GEICO offers several beneficial car insurance coverage options at affordable costs. However, not all services are available in each state. You can check which coverages, discounts, and benefits are available in your state by contacting an agent. Reach out to them through the official website or the mobile app. You may also call customer service if you face any issues or require further information.
GEICO's claim process is designed to be quick and hassle-free. Once a claim is reported, customers can expect a GEICO adjuster to promptly contact them to gather all necessary information. This involves detailing the incident, collecting relevant documents, and assessing the damages or injuries incurred. Depending on the nature of the claim, GEICO may arrange for an appraiser to evaluate the damages or schedule repairs directly. In case of a bodily injury claim, GEICO ensures all medical bills and records are obtained for proper evaluation. The claims process also enables customers to track their claim status online or through GEICO's mobile app. Whether a claim is resolved through a direct payment, reimbursement, or negotiated settlement, GEICO strives to provide a seamless experience, dedicated to resolving claims efficiently and in a customer-centric manner.
Click the link above to get answers to just about any GEICO customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to GEICO, and their purpose. Are any of these similar to the reason you are trying to call?
Report a car accident: "I hit a car yesterday going into Tops."
- From a call lasting 27m 12s , Dec 18, 2024 3:03 PM
Make a payment: "Make a payment."
- From a call lasting 7m 14s , Dec 18, 2024 5:17 AM
Check claim status: "I would like to check the status of a claim."
- From a call lasting 26m 19s , Dec 17, 2024 10:10 PM
File a claim: "So I need to get a claim or whatever."
- From a call lasting 5m 2s , Dec 17, 2024 8:45 PM
Requesting insurance quotes: "I'm trying to get a quote off an insurance and a rental insurance too."
- From a call lasting 8m 9s , Dec 17, 2024 2:51 PM
Request for car coat: "I want to get a car coat, a new car coat."
- From a call lasting 5m 12s , Dec 16, 2024 11:54 PM
Make a payment: "Make a payment."
- From a call lasting 4m 30s , Dec 16, 2024 11:13 PM
Postponing appointment date: "I'm doing a postponement date."
- From a call lasting 10m 11s , Dec 16, 2024 8:10 PM
Information about why customers call GEICO is extracted from issues that customers have reported to GetHuman.
GEICO, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- GEICO customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is GEICO's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GEICO agent. This phone number is GEICO's best phone number because 286,824 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-861-8380 include Make a Claim, Coverage Questions, Cancel Policy, Update Account Info, Refund a Charge and other customer service issues. The GEICO call center that you call into has employees from New York, California and is open 24 hours, 7 days according to customers. In total, GEICO has 8 phone numbers. It's not always clear what is the best way to talk to GEICO representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for GEICO. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GEICO. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
