GEICO Customer Service

Phone Number & Contact Information

800-861-8380
Toll-free·Calls Customer Service·Most popular GEICO number
Q:How do I get a live human at GEICO?
A:Keep saying "Representative" until transferred to an agent. For Auto Insurance Sales & Service and General Claims
Q:Does GEICO offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 45 seconds. The longest hold times are on Sunday, and the shortest are on Tuesday.

More GEICO Customer Phone Numbers

800-841-3000 - Claims
Toll-free · Press 0, press 0, press 0 then wait · How can I help you today?
800-841-3005 - Travelers & Homesite Customer Service
Toll-free · Direct to Service and Claims for Travelers & Homesite · How can I help you today?
800-241-8098 - Homeowners Insurance
Toll-free · Direct to Homeowners Insurance Service and Claims · In just a few words, what is the reason for your call?
866-238-6902 - Motorcycle & RV Insurance
Toll-free · Direct Connect to Motorcycle Insurance · Motorcycle & RV Division - Are you calling about a new quote for a motorcycle or RV policy?
800-841-1621 - Business Insurance Sales
Toll-free · For Business Insurance Sales · How can I help you today?
800-841-8842 - Policyholder Relations
Toll-free · ext. 1779 Larry Ritch for Policyholder Relations · If you know your party's extension, you can press it at any time. If you don't know your party's extension, press 1 for the names directory.
800-841-2964 - Sales
Toll-free · Direct to Sales · Claims Department - Are you calling to discuss a claim?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this GEICO phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep saying "Representative" until transferred to an agent. For Auto Insurance Sales & Service and General Claims
Here is how our research team describes the way the GEICO phone system greets you: How can I help you today?
Below are some clips we've found from GEICO's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling GEICO. Your call may be recorded for quality purposes. Welcome back. I see you recently contacted GEICO. Confirm if you're trying to reach the same department. I'm happy to connect you now. Just say yes to be transferred. If you need the same department, say yes. Or press one. If not, say no or press two."
Excerpt from a call with GEICO
Friday, January 12, 2024 6:51 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling GEICO.
Your call may be recorded for quality purposes.
And I How can I help you today?"
Excerpt from a call with GEICO
Wednesday, April 3, 2024 11:27 PM
They may ask you to say or enter information
"I still didn't get that.
Let's try this another way. Which of the following would you like?
You can say a quote on a new policy or press one."
Excerpt from a call with GEICO
Wednesday, February 21, 2024 9:33 PM
The first phone menu
"Thank you for calling GEICO. Your call may be recorded for quality purposes. How can I help you today? In just a few words, what is the reason for your call? Sorry. I still didn't hear you. Let's try this another way.
Which of the following would you like? You can say a quote on a new policy, or press one, a claim or press two, roadside assistance or press three.
For all other inquiries, please say other or press four."
Excerpt from a call with GEICO
Saturday, March 23, 2024 8:44 PM

What are the hours and when should I call?

GEICO operates the call center for this 800-861-8380 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 4,577 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GEICO phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GEICO staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call GEICO is Sunday. The most busy day to call is Friday, which averages 160% more phone calls by comparison. Again, this is based on a sample of 4,577 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Sunday, which is 1137% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Longest
Mon
Tue
Shortest
Wed
Thu
Fri
Sat
The best time to call
In summation, the best day to call GEICO is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that GEICO staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Why call this GEICO number?

Below is a sample of recent calls to GEICO, and their purpose. Are any of these similar to the reason you are trying to call?
Policy reinstatement request: "I was trying to reinstate my policy after paying a balance and needing to add a vehicle."
- From a call lasting 41m 54s , Apr 13, 2024 4:17 PM
Making auto policy payment: "I would like to make a payment for my auto policy."
- From a call lasting 1m 57s , Apr 13, 2024 1:14 AM
Discussing insurance policy rates: "My bill went up from two hundred something to four hundred something, so I just wanted to call and kinda kick the tires on a few different ideas to see if we can knock that down a little bit."
- From a call lasting 19m 16s , Apr 12, 2024 9:46 PM
Policy information request: "I need information on my policy, specifically related to my car insurance."
- From a call lasting 6m 23s , Apr 12, 2024 7:45 PM
Speaking with claims agent: "I need to speak with a claims agent."
- From a call lasting 54s , Apr 11, 2024 11:20 PM
Requesting insurance quote: "Insurance quote."
- From a call lasting 2m 5s , Apr 10, 2024 8:15 PM
Discussing impeachment process: "Chuck Schumer's not gonna allow an impeachment trial."
- From a call lasting 1m 42s , Apr 10, 2024 3:20 PM
General inquiry: "Human. Yes."
- From a call lasting 1m 45s , Apr 8, 2024 5:58 PM
Inquiring about Auto Assurance: "I am interested in Auto Assurance services."
- From a call lasting 4m 43s , Apr 6, 2024 10:37 PM
Requesting rental car after accident: "I need a rental car after the accident."
- From a call lasting 2m 59s , Apr 6, 2024 5:04 PM

My Experience Calling 800-861-8380

Feb 16, 2024

I'm shopping around for a new auto insurance plan because the one that I have seems to just creep up every single year. I feel like starting over with a new company might help me start over again with a lower introductory rate. Plus, I see that green gecko on the TV all of the time, so I figure that it's worth a shot to see what GEICO can offer me. However, I'm not the most tech-savvy and I have a few special circumstances that an agent might be better able to handle. For that reason, I decided to give them a phone call to talk about a policy and a quote. 

Going in, I had no idea how long I was going to end up on hold. I know that GEICO offers all types of policies for millions of people across the States, so I knew it was very possible that I may be on hold for a while. In the end, I was probably on hold for about ten minutes, which wasn't horrible, but it took me at least that long to navigate through their directory to get to their hold line. That part was annoying because the directory tree is extensive. 

When I first called, an automated assistant greeted me by saying, "Thank you for calling GEICO. Your call may be recorded for quality purposes. How can I help you today?" I replied, "Sign up for a new policy," and then it said, "You’re calling about a new policy right?" Once I said yes, it questioned me again, "Okay, what type of policy are you calling about? You can say things like homeowners or auto, or list them all."

I replied that I needed an auto insurance policy and then one by one it requested a lot of information from me including my birthday, ten-digit phone number, and the zip code where I wanted to ensure my vehicle. It then asked me if I had an auto policy in the last six months and whether my spouse was active military or not. Each of these questions I had to respond to so it takes time to work your way through all of it. 

Then it reminded me of the privacy policy and noted that I could see it online, and I thought I was going to get to the hold line, but not yet. Instead, it asked me, "If you own your home press 1, otherwise press 1." I chose one and then it said, "For a quote to bundle your home and auto press 1, otherwise press 2. 

I pressed two and finally, the phone rang, but a second later the voice assistant was back and it told me, "We apologize for the wait. To skip the line, you can go to Geico.com. Otherwise, please stay on the line and we will be with you shortly." Finally, the wait music started. It did take about ten minutes but at this point, I was just glad to be in the queue. It was poppy elevator music and I did get to someone who spoke clear English so the rest of the process went fairly smoothly.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact GEICO Customer Service

There are of course other ways to contact GEICO customer service besides the phone. Below we list the best ones, by medium.
X (formerly Twitter)
@GEICO_Service - Customer Service
Customer service Twitter feed
GEICO, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
GEICO's website
As a last, sometimes only, resort- GEICO customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is GEICO's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GEICO agent. This phone number is GEICO's best phone number because 286,824 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-861-8380 include Coverage Questions, Make a Claim, Update Account Info, Cancel Policy, Refund a Charge and other customer service issues. The GEICO call center that you call into has employees from New York, California and is open 24 hours, 7 days according to customers. In total, GEICO has 8 phone numbers. It's not always clear what is the best way to talk to GEICO representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for GEICO. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GEICO. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

More Company Phone Numbers

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!