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Allstate Customer Service

Phone Number & Contact Info

Allstate's Best Phone Number

800-255-7828
Toll-free·Calls Customer Service·Most popular Allstate number
Q:

How do I talk to a live human at Allstate?

A:Press * at each prompt, ignoring messages.
Q:

Does Allstate offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 1 minute and 28 seconds. The longest hold times are on Sunday, and the shortest are on Friday. How is this calculated?

Allstate Customer Phone Numbers

Roadside Assistance

877-597-3393
Toll-free · 24 hours, 7 days · Press * at each prompt, ignoring messages. ·

Benefits

800-521-3535
Toll-free · 24 hours, 7 days · Direct to Allstate Benefits ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Allstate phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press * at each prompt, ignoring messages.
Below are some clips we've found from Allstate's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for calling Allstate, where you're in good hand. This call will be monitored and recorded. First off, will you need help with claims? Just say yes or no. I don't recognize the number you're calling from. Are you currently in all State policy holder? Again, I didn't recognize your number. Are you currently an Allstate policyholder? Let's try this instead. If you have a policy with Allstate, just press one. If not, press two."
Excerpt from a call with Allstate
Wednesday, January 31, 2024 12:41 AM

They may need the phone number on your account

"Thanks for calling Allstate. Where you're in good hands. This call will be monitored and recorded. First off, will you need help with claims? Just say yes or no. Again, will you need help with Sure. I'll get you right over to someone in our roadside team. For immediate assistance, please download the Allstate Motor Club app to initiate your roadside request. The app is a great way to request services and track the progress of your road side service in real time. Download the Allstate Motor Club app to schedule your roadside service today. If this is an emergency, please hang up and dial nine one one.
It is easiest to submit a rescue request from your mobile phone.
To receive a text message and submit a new request, press one."
Excerpt from a call with Allstate
Saturday, April 6, 2024 2:12 AM

They may ask your reason for calling (instead of a menu)

"Thanks for calling Allstate, where you're in good hands. This call will be monitored and recorded. First off, will you need help with claims? Just say yes or no. I don't recognize the number you're calling from.
Are you currently an Allstate policyholder?
In a few words, tell me why you're calling today."
Excerpt from a call with Allstate
Wednesday, May 15, 2024 8:28 PM

They may ask you to enter information with the dial pad

"And what's the ZIP code where you need that coverage? Once again, what's the ZIP code? You can also say I don't have it.
I didn't hear anything.
This time, using your keypad, please enter the five digit ZIP code where you need that quote now."
Excerpt from a call with Allstate
Friday, March 1, 2024 11:18 PM

They may ask you to say or enter information

"Before you cancel, would you like to speak to someone to make sure you're getting all the benefits and discounts available to you? So I can pass your account to one of our reps, please say or enter your nine digit policy number now, or say I don't have it."
Excerpt from a call with Allstate
Thursday, April 4, 2024 9:18 PM

The first phone menu

"Thanks for calling Allstate, where you're in good hands. This call will be monitored and recorded. First off, will you need help with claims? Just say yes or no. Again, will you need help with claims? Sorry. I didn't hear anything. I don't recognize the number you're calling from. Are you currently an Allstate policyholder?
This time, using your keypad, if you are calling to report a claim or check on one you've already reported, press one.
If not, press two."
Excerpt from a call with Allstate
Thursday, May 9, 2024 5:42 AM

What are the hours and when should I call?

Allstate operates the call center for this 800-255-7828 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 4,211 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Allstate phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Allstate staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Allstate is Sunday. The most busy day to call is Friday, which averages 248% more phone calls by comparison. Again, this is based on a sample of 4,211 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Sunday, which is 4517% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Longest
Mon
Tue
Wed
Thu
Fri
Shortest
Sat

The best time to call Allstate

In summation, the best day to call Allstate is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Allstate staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Calling this Allstate Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Mar 18, 2024

Calling Allstate to set up a customer service call leads to a highly responsive callback system from the team, even if the system isn't initially set up for you to get assistance right away. When you call, you're asked for the reason for your call, allowing you to choose things such as renewing your policy, getting roadside assistance or starting up a new policy.

When you opt to start a new policy, the system will take you through the basics of setting up a policy, such as asking you what zip code you're going to want to get coverage in. Once you've set all that up, the system will either patch you through to the next available representative or have you set up a callback from Allstate to have a representative speak with you.

If you choose the callback option, you're supposed to provide your name so that the team knows who they're dealing with before they call you back. Even if you don't record your name, the system will still set you up to get a callback, and Allstate's representatives are good about giving a call back when the time comes. I was told my wait would be 20 minutes for a callback, and sure enough, I did receive a call at the end of that time period.

I decided to see if they would try to call back if I didn't answer, and they did exactly that. The company called three times to try to continue the conversation, which I did not do because I did not wish to provide personal information on a quote I did not need. After the third callback attempt, the system drops you from your place in line and forces you to have to call again in order to get customer service.

Overall, I thought the automated system was well set up, even if the attempts to call back were a tad excessive. I didn't have any issues getting through the system, and I was able to get myself set up to get helpful information from the time that I received a call back. I didn't expect to get full information over the phone, especially without actually holding an Allstate policy, but having a way to contact people you need for basic questions makes a real difference and made it much easier to handle.

Setting up the callback program was also a great idea for this number. Given how long lines can get, it's nice to have a callback setup in place so that you don't have to spend all day waiting on hold. This is becoming a more common feature, and it's easy to see why, as it helps cut back on wait times. Based on this, I would absolutely use this number if I needed assistance from Allstate.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Allstate

If you have time to do a bit of reading before you call Allstate, we recommend you read over some of our problem-specific articles.

Is Allstate the Cheapest Auto Insurance?

Allstate is a company dedicated to providing the best deals for its customers. You can get the cheapest auto insurance coverage while still getting your needs met. In pursuit of creating the most affordable options for its customers, Allstate has not abandoned its pledge to offer the best quality the market can offer. The company customizes payment plans for its customers to make sure everyone has access to its services. As a customer, you can benefit from discounts and revision of policies so that the cost involved remains well within your reach

Is Allstate Available in My State?

Allstate offers insurance services and roadside assistance in most states in America. However, specific services may be unavailable in some states. You can check for service availability by visiting the company's website. You can reach out to the customer service team via phone or live chat. You may have to provide your zip code to get precise information.

Is Allstate Auto Insurance Any Good?

Overall, Allstate auto insurance outperforms its steady and high-rated competition in terms of customer service, affordable and innovative vehicle insurance coverages and discounts, and collaboration with local agents. If you want all of the above under one vehicle cover, Allstate auto insurance could be the way to go.

Top Allstate customer service problems

Click the link above to get answers to just about any Allstate customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Allstate, and their purpose. Are any of these similar to the reason you are trying to call?
Updating car on policy: "I wanna remove a car from my policy and add a different one."
- From a call lasting 16m 38s , May 19, 2024 5:09 PM
Adding new vehicle to policy: "I bought a new vehicle. I need to add that to the insurance and take one of the one I traded in off."
- From a call lasting 15m 59s , May 18, 2024 7:02 PM
Technical support for existing claim: "I need to speak to technical support. Existing claim."
- From a call lasting 9m 3s , May 17, 2024 11:35 PM
Account management: "I wanted to manage my account."
- From a call lasting 3m 11s , May 17, 2024 3:44 PM
Existing claim assistance: "I need to speak with a representative about my existing claim."
- From a call lasting 4m 13s , May 16, 2024 7:27 PM
Payment inquiry: "Make a payment on my policy."
- From a call lasting 10m 36s , May 15, 2024 11:43 PM
Roadside assistance and towing: "I need roadside assistance and a tow for my car at the dealership."
- From a call lasting 16m 8s , May 15, 2024 4:25 PM
File car accident claim: "I borrowed my son's car, and I was in California, and I saw my car and another car scraped each other at the Stater Bros grocery store parking lot."
- From a call lasting 27m 33s , May 9, 2024 5:44 AM
Requesting insurance quote: "Get a quote for home and auto insurance?"
- From a call lasting 4m 12s , Apr 28, 2024 5:57 PM
Requesting new insurance policy: "I just bought a new car, my old one is broken, so I need a new insurance policy."
- From a call lasting 9m 29s , Apr 12, 2024 12:18 AM

More Allstate Customer Service Contacts

There are of course other ways to contact Allstate customer service besides the phone. Below we list the best ones, by medium.

Allstate Customer Email Addresses

info@allstate.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Allstate will reply our your email.

Allstate Customer Service on X (formerly Twitter)

@Allstate - Customer Service
Customer service Twitter feed
Allstate, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Allstate Customer Service on Facebook / Messenger

Some customer service teams, like that of Allstate, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Allstate Customer Help Desk / Web Support

allstate.com - Customer Service
Customer service web page
As a last, sometimes only, resort- Allstate customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Allstate's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Allstate agent. This phone number is Allstate's best phone number because 10,596 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-255-7828 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Allstate first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or facebook or email. In total, Allstate has 3 phone numbers. It's not always clear what is the best way to talk to Allstate representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Allstate. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Allstate. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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